IMEABASI EFFIONG

1. To ensure all memos or official information coming from Management are communicated, understood & applied amongst the Team.

2. Managing all day-to-day activities of the team.

3. Motivating the team to achieve organizational goals.

4. Developing and implementing a timeline to achieve Team KPI`s.

5. Conducting training of team members to maximize their potential.

6. Empowering team members with skills to improve their confidence, service knowledge, and communication skills.

7. Conduct new joiner training.

8. Conducting quarterly performance reviews.

9. Oversee inventory management for clubhouse uniform and work supplies.

10. To assist the operations in ensuring the team is successfully developed and meets the requirements of the organization, its customers, and its contracts.

11. Personally follow, and ensure the Team implements, all standard operating procedures (SOP’s) regarding the facility operation, with respect to safety, service, and maintenance.

12. Creating a pleasant working environment that inspires the team.

13. To prepare team rosters, ensuring a fair rotation between each employee.

14. Prepare monthly reports and submit them on time.

15. SAP & Portal training for all the team members.

16. Monitors class payments and attendance

17. Coordinate with all registered service providers to ensure classes are conducted in a timely manner.

Make sure Team members:

1. Maintain and adhere to all Provis’s Policies & Procedures

2. Always Maintaining the team high standard of personal appearance and hygiene.

3. Team Arrive to the duty on time as instructed.

4. Promote Health Club activities and classes.

5. Achieving the community’s Sales Target Monthly.

6. Participation in events and promotion within the community.

7. Respond to complaints and find the appropriate solution.

8. Explaining facility policies and procedures to new members and helping them get acquainted with the facility.

9. Ensuring that all fitness and lifestyle classes are conducted in line with the local authority.

Upload all fitness and lifestyle classes on the portal.

- Answer Customers Call Promptly

- Take / confirm customers appointment

- Ensure the Reception area is kept neat and tidy at all times

- Assign duties to all technicians

- Manages the company whenever the general manager is away

- Filing of all documents and invoices of the company

- Prepare monthly VAT of the company

- Take inventories of all the products

- Answer the phone promptly

- Deals and reports directly to the manager

- Confirm Customers appointment

- Attend all customers inquiry in a friendly and professional manner

- Perform administrative job related to documentation and filings.