Inga Samylova
Dubai,UAE
Summary
Enthusiastic and dedicated professional with a natural ability to provide excellent service in a team environment, demonstrating good communication and conflict-solving skills. Highly committed to achieving results, looking for opportunities and areas of improvement, ready to take a new challenge, share knowledge and develop new skills.
Overview
14
14
years of professional experience
Work history
Cabin Crew / First Class
Emirates Airlines
Dubai
08.2016 - Current
- Ensuring safety regulations compliance for passenger safety and security.
- Providing excellent service to passengers, being attentive to customer needs
- Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations
- Working effectively in a team, maintaining positive attitude
Guest relations / Sales & Reservation
Belka Golf Company
Belek, Turkey
11.2013 - 05.2016
- Offered exceptional customer service to create memorable experiences for guests.
- Improved guest satisfaction by effectively managing complaints and requests.
- Handled booking confirmations accurately, eliminating potential reservation errors.
English teacher (part-time)
American Cultural Association Language School
Antalya, Turkey
02.2014 - 08.2015
- Conducted regular assessments of pupil's work, providing constructive feedback for improvement.
- Tailored teaching approach to accommodate individual student needs, promoting academic growth.
- Created vibrant learning atmosphere through interactive exercises and discussions.
Front desk receptionist
Alva Donna Exclusive Hotel & Spa
Belek, Antalya, Turkey
06.2013 - 11.2013
- Created welcoming atmosphere and positive first impression for customers
- Addressing questions and queries, providing information about the hotel and its services
Waitress
Timber Lake Camp
New York, USA
05.2012 - 08.2012
- Provided top-notch service to customers, improved overall dining experience.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
Waitress
Deer Valley YMCA Camp
Fombell, USA
06.2011 - 09.2011
- Improved customer satisfaction by providing efficient and friendly service.
- Utilised professional communication skills to resolve customer complaints.
Education
Bachelor of Education - Linguistics, theory and methods of teching foreign languages and cultures
Vologda State Pedagogival Unoversity
Vologda, Russia 09/2008 - 05/2013
Timeline
Cabin Crew / First Class
Emirates Airlines
08.2016 - Current
English teacher (part-time)
American Cultural Association Language School
02.2014 - 08.2015
Guest relations / Sales & Reservation
Belka Golf Company
11.2013 - 05.2016
Front desk receptionist
Alva Donna Exclusive Hotel & Spa
06.2013 - 11.2013
Waitress
Timber Lake Camp
05.2012 - 08.2012
Waitress
Deer Valley YMCA Camp
06.2011 - 09.2011
Bachelor of Education - Linguistics, theory and methods of teching foreign languages and cultures
Vologda State Pedagogival Unoversity
09/2008 - 05/2013
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