Ionela Diaconu
Abu dhabi ,United Arab Emirates
Summary
A motivated and inspirational personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise, working environments with a strong ability to perform effectively
Overview
14
14
years of professional experience
1
1
Certification
Work history
Cabin Manager
Etihad Airways
Abu Dhabi, UAE
2026.04 - Current
- Enhanced comfort of long-haul flights by introducing innovative relaxation methods.
- Facilitated regular training sessions for crew development and skill enhancement.
- Coordinated catering supplies on board for enhanced hospitality services.
- Conducted cabin inspections for passengers' safety assurance.
- Fostered a harmonious work environment through effective team coordination.
- Regularly updated knowledge of airline regulations, maintained compliance at all times.
- Maintained professional conduct whilst adhering to company policies and procedures.
- Responded quickly to emergencies, ensured passenger wellbeing at all times.
- Led team briefings, improved communication and performance.
- Leading by example at all times
Peer support program/Care team
Etihad Airways
Abu Dhabi, UAE
2021.04 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assist the crew members through hard times by offering help and reassurance
- In my role as a peer supported with the care team I am listening and finding solutions for the crew members with their personal/professional issues
- I am performing my role while flying and in case is needed we can escalate it further for the crew members to get the perfect emotional support according to their situations.
- My role as a peer supporter is highlighting my human touch and understanding when the crew members are passing through hard moments and embracing psychological experiences of the crew members.
Cabin Senior
Etihad Airways
Abu Dhabi , UAE
2023.05 - 2026.03
- Streamlined cabin operations to ensure smooth flow of in-flight services.
- Managed flight attendants for improved cabin services during long-haul flights.
- Enhanced customer satisfaction by providing top-notch in-flight service.
- Implemented company policies, ensuring compliance amongst all crew members.
- Boosted crew morale with consistent communication and team-building activities.
- Ensured adherence to aviation regulations whilst maintaining exemplary customer service standards.
- Negotiated disputes between passengers diplomatically, preserving a harmonious travel experience for all onboard.
- Led onboard safety demonstrations, prioritising passenger well-being at all times.
- Fostered a positive work environment, leading to increased employee retention rates within the cabin crew team.
- Addressed medical emergencies calmly by leveraging first-aid training skills.
- Evaluated staff performance, identifying strengths and areas for development.
- Shaping myself as a person personally and professionally in order to lead by example
Cabin crew FJ premium cabin
Etihad Airways
Abu Dhabi, UAE
2021.11 - 2023.04
- Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations.
- Ensured safety regulations compliance for passenger security.
- Contributed to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during in-flight services delivery.
- Enhanced passenger comfort by maintaining a clean and orderly cabin environment.
- Delivered professional pre-flight briefings, enhancing customer understanding of safety procedures.
- Provided excellent service to passengers whilst ensuring their comfort and safety.
- Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
- Checked cabin regularly for upkeep requirements and maintained clean, tidy space.
- Safety number 1 priority and high hospitality levels of Emirati identity
Cabin crew FA
Etihad Airways
Abu Dhabi, United Arab Emirates
2015.04 - 2021.10
- Followed company regulations and rules to promote a safe environment for guests and our colleagues
- Followed Standard Operations Procedures and delivering amazing customer service to our guests
- Making memorable moments for the guests in accordance with the company standards
- Always keeping an open communication with the cabin crew members in order to help or solve any situation encountered onboard the aircraft
- Safety is always number 1 priority for Etihad Airways
- Enhanced passenger comfort by maintaining a clean and orderly cabin environment.
- Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
- Managed in-cabin services efficiently, including food and beverage distribution for an enjoyable flight experience.
- Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
- Prepared cabin and passengers for safe landing.
Legal Project Advisor
Metropolitan Area Bacau
Bacau, Romania
2013.10 - 2014.08
- Developed and maintained the successful project called “Development of administrative capacity through continuous training programs to employees in the administrative territorial parts of the Metropolitan Area Bacau”
- I participated as well in the English courses at Inter-community Development Association Metropolitan Area Bacau
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers
- Maintained open communication and involvement in many meetings with the main object of presenting regular updates on project status
Legal Advisor
Local Development Agency of Bacau - Local Council of Municipality of Bacau
Bacau, Romania
2012.08 - 2014.08
- Provided advisory role in early stages of cases on litigation, arbitration and settlement strategies
- Reviewed and negotiated all the contracts of the company
- Always being in direct connection with the Legal Department of the Municipality of Bacau to ensure a smooth and efficient collaboration between the departments
- Prepared written opinions to defend the company in case of any legal procedures in Court
- Produced and analyzed legal documents such as briefs, pleading and appeals
Coordinator at “SUSTCULT” project
Local Development Agency of Bacau
Bacau, Romania
2013.10 - 2014.04
- Determined project schedules and maintained timeline with proactive adjustments to workflow, SUSTCULT being a major Network project which involved many countries worldwide
- Achieving sustainability through an integrated approach to the management of cultural heritage
- Delivered engaging, entertaining visitor tours for our guests from overseas, demonstrating local knowledge and enhancing customer experiences
- I had participated in different conferences such in Macedonia and Lithuania, which concluded with the final conference of the project
Education
Master of Public Administration - Institutions of Public Administration
George Bacovia University
Romania 06.2014
Trainer and public relations course - Public relations
Don Bosco Company Bacau
Romania12.2013
Mediator degree - Arbitration
Mediator Specialist
Romania11.2013
Bachelor of Law - Law
George Bacovia University
Romania06.2012
Criminalistic Department Internship - Criminalistic-Forensic Department
Bacau Municipality Police
Romania07.2011
Diploma of Higher Education - Social Sciences
Vasile Alecsandri Bacau
Romania06.2008
Skills
- Customer service
- Conflict resolution
- Open communication
- Patient and reliable
- Training and mentoring
- Good listener
Certification
Diploma Of London Chamber of Commerce&Industry International Qualifications-LCCI
Languages
Romanian
Native
English
Fluent
Languages
Spanish Intermediate
Timeline
Cabin Manager
Etihad Airways
2026.04 - Current
Cabin Senior
Etihad Airways
2023.05 - 2026.03
Cabin crew FJ premium cabin
Etihad Airways
2021.11 - 2023.04
Peer support program/Care team
Etihad Airways
2021.04 - Current
Cabin crew FA
Etihad Airways
2015.04 - 2021.10
Legal Project Advisor
Metropolitan Area Bacau
2013.10 - 2014.08
Coordinator at “SUSTCULT” project
Local Development Agency of Bacau
2013.10 - 2014.04
Legal Advisor
Local Development Agency of Bacau - Local Council of Municipality of Bacau
2012.08 - 2014.08
Master of Public Administration - Institutions of Public Administration
George Bacovia University
Trainer and public relations course - Public relations
Don Bosco Company Bacau
Mediator degree - Arbitration
Mediator Specialist
Bachelor of Law - Law
George Bacovia University
Criminalistic Department Internship - Criminalistic-Forensic Department
Bacau Municipality Police
Diploma of Higher Education - Social Sciences
Vasile Alecsandri Bacau