Irfan Shahid

Senior Executive - Innovation

Job Purpose:

• Plan and conduct user research for the selected Services, Products, Channels/Platforms
• Identify pain points from the user perspective based on user research
• ·Collaborate with Other Teams to create user flow, scenarios and use cases
• Select the most promising UI/UX alternatives based on A/B testing
• Generate Ideas and technical Solutions through sessions such as sketching, prototyping, brainstorming, etc.,
• Conduct usability technical testing to determine if the prototypes can be further improved
• Exploring & Identification of Users' Needs by applying various scientific tools in insights' collection, design thinking, and usability testing in digital platforms/channels
• Planning and conducting user research/usability technical testing for the selected Digital Platforms/Channels of Internal/External Customers
• Drive creation of technical research reports, the findings report and presentations, and collaborating with stakeholders on design and production.
• Review and evaluation of efficacy of research efforts in collaboration with key internal and external stakeholders

Job Purpose:

Developing and managing Innovation related processes and activities in line with DEWA objectives & strategy - Managing the AFKARI & Ebtikari platform. Ensure designs and workshop approach is scrutinize prior to event. Ensure that new programs/innovation workshops are identified and developed, and current programs are effectively managed and performance monitored. Manage Innovation events and conferences.

• Policies & Procedures: Lead the development of relevant policies and procedures pertaining to the Innovation department
• Ideas Management: Identify and manage the Ideation processes between the Innovation department and its various stakeholders to ensure constant communication and understanding of their needs.
• Innovation: Suggesting and bringing in new ideas for innovation at workplace through workshops and campaigns, improvements in DEWA operations as required by the management. Modify and improve the Innovation Management Systems (Ebtikari and AFKARI platform).
• Suggestion System: Monitor, screen and review the suggested ideas and classify them as fast track or special cases. Ensure that the system is updated as per DEWA requirements under the supervision of Senior Management. Organize awareness sessions and ensure maximum employee participation for Suggestion System.
• Relationship Management: Identify and maintain the relationships between the Innovation department and its various stakeholders to ensure constant communication and understanding of their needs.
• Support development and maintaining of innovation and creativity procedures related to DEWA internal and external events, initiatives, Awards, etc. Prepare, monitor and allocate the sponsorship capital budget.
• Design and develop appropriate checklists and action plans, review the actual results, analyze variances between the targeted and actual results, etc., and wherever necessary.
• Conduct necessary research and study, cost benefit analysis, etc. To come up with more innovative and efficient in ideas and suggestions to further improvements.
• Review innovation and creativity objectives, KPIs, SLA's, functional strategic plans and BSCs of the section activities, discuss with all concerned within the department as well as with other departments.
• "Events: Conduct meeting with sponsors and organizer committee to discuss the plan scope and plan of the events in order to create an event budget which will be monitored. Also, to review administrative procedures and events progress.
• Organize and promote the yearly exhibition as well as special events to be conducted through sponsorship"
• Benchmarking with best practices organizations and prepare as well as present benchmarking reports for department and division head.
• Communication: Distribute internal circulars through email to DEWA email regarding Innovation and creativity initiatives.

Job Purpose:

Contributes to processing of feedback received from Clients/employees to increase productivity and effectiveness of Dubai Customs that will result in customer/employee satisfaction and loyalty Contributes to creating positive impact on customers/employees and all other stakeholders by adhering to legal, ethical and international standards.

• Ensures implementation of SRS Action Plans by communicating, coordinating, following up on actions plans provided by department
• Processes feedback received to order to identify and validate areas of improvement within processes
• Contributes to self-assessment of SRS by measuring impact of all SRS outcomes
• Played major role in saving AED117M recurring savings for Dubai Customs from 2010-2013
• Played major role in UK Ideas awards Dubai Customs SRS “Platinum” Category for 4th consecutive years.
• Preparation of numerical information included into department's benchmarking annual surveys as conducted by local and international associations (i.e. Ideas Arabia, Ideas America,
• Ideas Germany and ideasUK) based on which prestigious awards such as Community Trophy, Productivity Trophy award from ideasUk is decided and granted in 2010 & 2012.
• Evaluates and reports periodically on SRS
• Creates awareness on SRS by preparing bulletins and other communication material for SRS (customers/employees)
• Preparing Monthly Management reports as required
• Measures activities and results in terms of KPIs
• Contributes to enhancing processes in SRS
• Reporting on SRS results and ROI
• Objective setting and performance evaluation
• Follow up on Employee suggestions on daily basis
• Create awareness of SRS process
• Prepare weekly and monthly reports to communicate results and SRS RIO
• Prepare annual SRS Report and KPIs for DGEP
• Prepare annual Surveys on SRS
• Prepare Annual SRS Achievement Report
• Prepare Annual Rewards and Events for SRS

Job Purpose:

Support Suggestion Scheme by ensuring that it is monitored effectively and efficiently to ensure compatibility with set targets and objectives. To maintain suggestion database and to produce all comparative and workflow related reports depicting performance of scheme in all areas as & when required.

Job Nature: Working on various views available on SRS workflow to extract required data for reports. Data has to be exported and modified to enable its compiling into required formats.

Challenging part of job:

• Conducting research on database and SRS workflow to compile various reports and to assure their accuracy with verification on sources available.
• Compiling and presenting of special reports as well as monthly, quarterly, bi-annual and annual for KPI's (i.e. suggestion & suggestor rate, implementation/rejection rate, suggestion process time, suggestion categories, accumulated savings/revenue, rewards paid, with comparison over time and by Area) to enable efficient monitoring of such success factors against set objectives and targets.
• Summarizing and maintaining up-to-date records on departmental performance, reflecting & benchmarking status and success of suggestion scheme within and across departments for information of respective Heads and Management. Formulate specialized and specific reports for initial application and successful participation of BU's representing Dubai World, assisting them in applying for various prestigious local business recognition events such as Dubai Government Excellence Awards, Dubai Quality Awards, etc. as and when required.
• Played major role in saving AED756M recurring savings for Dubai World from 2004 -2009
• Leads internal teams related to suggestion scheme and employee involvement program; coordinates with concerned departments and employees.
• Preparation of numerical information included into department's benchmarking annual surveys as conducted by local and international associations (i.e. Ideas Arabia, United States EIA and ideasUK) based on which prestigious awards such as SEER award from United States is decided and granted.
• Accurately maintaining and updating existing suggestion database by exporting data from on-line workflow to MS Excel, with regard to suggestion No., submission/archival date, suggestion category, final status of suggestion, suggestors' details, award payments, cost savings, etc.
• To Prepare Travel Expenses, Petty Cash, and Entertainment & General Expenses. Raising purchase requests CAPEX & OPEX for Dept Annual Get-togethers and other misc. events
• Liaising with Finance Dept. on monthly basis in extraction, summary and reporting of monetary rewards as pertaining to various Cost Centers for “Charge Back” purposes. Liaising with IT with regard to display of various views as required from on-line Workflow.
• Generating specific reports needed for Group SRS Annual Award Presentations and other functions which include categories like Highest Area Rep Process Rate, Active Area Rep, Highest Female Suggestor, Highest Male suggestor, long term membership award, etc.
• Interfering in workflow on behalf of activity owners by stringently adhering to Department policy and prompting activity owners to action their overdue jobs in order to avoid delays in processing of suggestions. Constantly monitoring SRS Workflow, reassigning activities of Top Management, and leaving staff and committee members to delegated staff.
• Assisting Group SRS Manager and Senior Analyst in conducting surveys and research by data collection, summarizing, analyzing (through percentages, correlation coefficients, trend analyses and other statistical procedures) and interpreting for testing of various variables and hypotheses involved in suggestion scheme in order to improve suggestor retention and acquisition.

• Dealing with USD Majors currencies
• Net Portfolio $500,000+
• Mechanical Trading system based on Technical triggers market coverage (Bloomberg)
• 4% - 5% returns per month.(Average)
• Risk management in accordance with equity.
• Training people how to trade in foreign currencies

• Programming in Visual Basic & Access
• Developing new solution ideas for company
• Establish company strategies and involved in outlining marketing plans for company