Open To Work
ISHFAQ HAMZA
Sharjah
Work Preference
Summary
Logistics & HR Coordinator with expertise in supply chain document control, warehouse management, and PRO services. Managed processing of 3,000+ UAE visas with full GDRFA/MOHRE compliance while overseeing inventory shipments and supplier coordination. Experienced in load planning and workflow optimization, achieving a 25% reduction in administrative errors and improved logistics efficiency.
Overview
9
9
years of professional experience
Work History
Public Relations Officer (PRO)
Al Muthalth Documents Typing
Sharjah
2022.12 - Current
- Processed over 3,000+ UAE residency and family visa applications with 100% compliance to GDRFA and ICP regulations.
- Developed communication strategies for client engagement and brand visibility.
- Reduced visa processing time by 40% through streamlined document verification and submission workflows.
- Managed trade license renewals for multiple Sharjah-based businesses via SEDD and DED portals.
- Handled SEWA account setups and rent agreement attestations from Sharjah Municipality.
- Executed GDRFA Dubai transactions, including entry permits, visa stamping, and status changes through Amer centers.
- Completed Emirates ID typing and MOHRE labor card applications for new transfers and cancellations.
- Ensured compliance with UAE labor laws and immigration procedures, preventing fines or delays.
- Collaborated with team members to maintain consistent messaging across communication platforms.
Logistics & HR Coordinator
Habib Khan Herbs
Sharjah
2020.12 - 2022.12
- Managed data entry and record-keeping for inventory and shipments of herbs.
- Coordinated with suppliers to gather essential documentation, ensuring accurate product sourcing.
- Implemented document control measures to enhance workflow efficiency and organization.
- Compiled data from various sources into comprehensive documents, enhancing accessibility and usability.
- Developed detailed reports on logistics activities, facilitating performance tracking and informed decision-making.
- Ensured 100% compliance with UAE labor laws and MOHRE regulations by updating company policies and conducting employee training workshops.
- Managed employee documentation and internal records, supporting visa and labor card processing with zero errors.
- Coordinated with government portals (MOHRE, GDRFA) for document renewals and compliance audits.
- Reduced document processing errors by 25% by implementing a digital filing system for employment contracts and government forms.
- Achieved 98% customer satisfaction (internal employees) by streamlining administrative support for visa and labor procedures.
- Organized employee directories and updated individual contact information.
Ticket Sales Agent
Sajjad Ali Travels
Punjab
2017.10 - 2020.10
- Processed over 500 visa applications monthly, achieving 90% customer retention.
- Verified and submitted employment visa documentation with 100% accuracy.
- Achieved 4.8/5 customer satisfaction rating based on 500+ reviews through optimized document collection.
- Increased annual revenue by 15% by enhancing visa processing efficiency and tailored support.
- Managed airline ticket bookings while ensuring compliance with immigration regulations.
- Resolved customer complaints promptly to maintain high service standards.
- Performed accurate data entry of customer information into databases and managed payment transactions.
Education
Bachelor of Commerce (BCom) - Business Administration
Allama Iqbal Open University
Islamabad, Pakistan2019-01
Intermediate (Pre-Engineering) - F.Sc.
Faran Model College
Jhang, Punjab, Pakistan2017-01
Matriculation - Computer Science (SSC)
Govt. High School Khanuana
Jhang, Punjab, Pakistan2015-01
Skills
- Mohre procedures and gdrfa transactions
- Visa and Emirates ID processing
- Labor card issuance
- Trade license renewals
- Rental attestation
- Document adherence and management
- Shipping paperwork and procedures
- Sewa account setup
- Public relations strategy and media relations
- Stock management and purchase orders
- Community engagement and partnership development
- Brand management
- Microsoft Office applications (PowerPoint, Excel, Word)
- Airlines ticketing systems (Sabre)
- Record keeping and attention to detail
- Problem solving and workflow optimization
- Customer service and team collaboration
- Negotiation and strategic communication
- Load planning support
- Warehouse management
- Delivery tickets
- Shipping procedures
- Driving License
Languages
English
Elementary (A2)
A2
Urdu
Native
Native
Hindi
Elementary (A2)
A2
Punjabi
Advanced (C1)
C1
Timeline
Public Relations Officer (PRO)
Al Muthalth Documents Typing
2022.12 - Current
Logistics & HR Coordinator
Habib Khan Herbs
2020.12 - 2022.12
Ticket Sales Agent
Sajjad Ali Travels
2017.10 - 2020.10
Bachelor of Commerce (BCom) - Business Administration
Allama Iqbal Open University
Intermediate (Pre-Engineering) - F.Sc.
Faran Model College
Matriculation - Computer Science (SSC)
Govt. High School Khanuana