Ivy Ledesma
Dubai
Summary
Dedicated and self-driven hospitality management professional with 7 years of experience seeking new opportunities to contribute proven skills as a valuable employee. Demonstrates exceptional leadership in team collaboration, maintaining high customer service standards, and leading daily work for team members. Adept at communication skills and problem-solving. Known for being easy-going and able to build positive relationships with both colleagues and senior managers. Currently seeking a new and challenging position to utilize existing skills and experience while furthering professional development.
Overview
5
5
years of professional experience
Work History
FRONT OFFICE SUPERVISOR
Hilton Garden Inn Dubai Business Bay
12.2023 - Current
- Trained new front office Team, ensuring thorough understanding of hotel policies and procedures.
- Conducted regular performance evaluations for front office Team to foster professional growth and development opportunities.
- Created, documented and updated company policies to guide front office Team in service excellence and industry best practices.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Supervised and guided new Team member and responded quickly to questions to improve understanding of job responsibilities.
FRONT OFFICE SUPERVISOR
Aloft & Element Hotel Dubai Airport - Le Meridien Complex
01.2022 - 11.2023
- Company Overview: Marriott Hotel Brand
- In charge leader of the reception in absence of Night Manager or Front office Manager
- Regularly analyzing guest feedback and resolve issue while providing resolution
- Maximize sale revenue through up selling and marketing program
- Actively responding all the administrative work like email, databases, office software and spreadsheets
- Ensure to delegate task to the team members and support them
GUEST SERVICE AGENT
Hampton by Hilton Hotel Dubai Al Barsha
09.2019 - 09.2022
- Company Overview: Hilton Hotel Brand
- Acting as a supervisor and IN charge of the shift
- Manage time pressure calmly and be approachable
- Managing night reports and night audit
- Familiarity with hotel policies and procedures
- Possess respect and trust between staff members
- Hilton Hotel Brand
Education
International Cabin Attendant Training School (ICATS) -
International Cabin Attendant Training School (ICATS)
12.2015
Bachelor of Science - Tourism Management
Far Eastern University-Manila
04.2015
OJT -
Mount Rushmore Hotel
12.2014
Skills
- Building lasting relationships
- Managing conflict
- Motivating others
- Leading the Team
- Advance Knowledge of Opera system & ONQ System
- Infrasys System & VICAS updating
- Outlook (Responding all Email)
- Microsoft Office & Excel sheets
Awards
- Team member of the month, 09/2021, Hampton by Hilton Hotel Al Barsha
- Front Office Supervisor associate of the month, 06/2022, Le Meridian Dubai hotel and conference centre
Personal Information
- Passport Number: P8697405A
- Date of Birth: 05/05/94
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge & ability.
Timeline
FRONT OFFICE SUPERVISOR
Hilton Garden Inn Dubai Business Bay
12.2023 - Current
FRONT OFFICE SUPERVISOR
Aloft & Element Hotel Dubai Airport - Le Meridien Complex
01.2022 - 11.2023
GUEST SERVICE AGENT
Hampton by Hilton Hotel Dubai Al Barsha
09.2019 - 09.2022
Bachelor of Science - Tourism Management
Far Eastern University-Manila
OJT -
Mount Rushmore Hotel
International Cabin Attendant Training School (ICATS) -
International Cabin Attendant Training School (ICATS)
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