Jeffrey Reyes
Dubai
Summary
Aviation and hospitality management professional with over 20 years of experience in training and operations. Passion for training and development, focusing on customer satisfaction. With proven ability to lead teams, manage crises, and implement service improvements. Adept at analytical thinking, driving operational efficiency and fostering a culture of excellence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Flight Purser
Emirates Airlines
Dubai
06.2008 - Current
- Lead the crew in all discipline regarding Safety, Security, and Medical Emergencies on-board.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Oversaw team performance to verify quality service and compliance to company standards.
- Responsible for all necessary requirements, documentation and reports on all flight destination
- Evaluated customer feedback to implement service-improvement initiatives.
- Managed medical emergencies during flight by coordinating with medical professionals on the ground or onboard the plane as needed.
Trainer, Service Delivery
Emirates Airlines
Dubai
06.2013 - 07.2024
- Delivered engaging classroom sessions for cabin crew upgrade course in Economy and Business class cabins.
- Facilitated "Hospitality Learning" for multiple departments in the organization.
- Provided recommendations to the design and development of the lesson plan via Design Sprint.
- Evaluated training materials provided and offered actionable suggestions for improvement.
- Provided constructive feedback on employee performance based on observed results during training sessions.
Night Manager
Hilton Dubai Jumeirah
Dubai
05.2006 - 05.2008
- Responsible for all hotel operations and audit during the midnight shift
- Managed emergency situations such as fires, medical emergencies or criminal activity.
- Identified opportunities to improve efficiency of operations processes during the night shift.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained updated knowledge through continuing education and advanced training.
Duty Manager
Diamond Hotel Philippines
Manila
06.1998 - 03.2006
- Complied with company policies, objectives and communication goals.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Trained new employees on company policies, job duties, and performance expectations.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Education
Bachelor's Degree - Economics
De La Salle University
Manila, Philippines03.1996
High School Diploma -
Colegio San Agustin Makati
Makati City, Philippines03.1993
Skills
- Training & Development
- Problem solving
- Analytical thinking
- Training documentation
- Workforce management
- Proficient in Microsoft Suites
Certification
2025, L'art du vin - Wine Experience, Emirates Training College, Dubai U.A.E.
2023, Certified Human Resource Professional (Beginner and Advance), Dubai U.A.E.
2021, Qualified Learning Facilitator, Ecole Hoteliere de Luasanne, Luasanne, Switzerland
Accomplishments
- 10 Years Outstanding Attendance - Emirates Airlines, 2013 - 2023
- Najm Award - Peer Support Emirates Airlines, 09/11/18
- Najm Award - Emirates Training College, 10/14/15, for delivering 245,000 training days across cabin crew
- Train the Trainer Course - Emirates Training College, 06/04/15, Trainer development program.
Hobbies and Interests
- Golf / Fitness
- Music
Volunteer Experience
Peer Support Team, Emirates Airlines, Dubai, U.A.E. (Active)
Volunteer, Philippine Healthcare Professionals Association, Dubai, U.A.E. (Active)
Timeline
Trainer, Service Delivery
Emirates Airlines
06.2013 - 07.2024
Flight Purser
Emirates Airlines
06.2008 - Current
Night Manager
Hilton Dubai Jumeirah
05.2006 - 05.2008
Duty Manager
Diamond Hotel Philippines
06.1998 - 03.2006
Bachelor's Degree - Economics
De La Salle University
High School Diploma -
Colegio San Agustin Makati
Similar Profiles
JONATHAN HAI SHUN YUJONATHAN HAI SHUN YU
Senior Airport Operations at Emirates Airlines (The Emirates Group)Senior Airport Operations at Emirates Airlines (The Emirates Group)
CHINMAY BAMCHINMAY BAM
SUBJECT MATTER EXPERT at EMIRATES AIRLINES DUBAI, UNITED ARAB EMIRATESSUBJECT MATTER EXPERT at EMIRATES AIRLINES DUBAI, UNITED ARAB EMIRATES
Maria Paula Valencia MejíaMaria Paula Valencia Mejía
Senior Flight Stewardess Premium Cabins at Emirates Airlines | Malaysia AirlinesSenior Flight Stewardess Premium Cabins at Emirates Airlines | Malaysia Airlines
Bassel Bou HamdanBassel Bou Hamdan
Flight Purser at Emirates AirlinesFlight Purser at Emirates Airlines
Punita GuptaPunita Gupta
Account Manager/ Client Relations Executive- Business Development at Damac- Staycae Vacations Home: Short Term Rental CompanyAccount Manager/ Client Relations Executive- Business Development at Damac- Staycae Vacations Home: Short Term Rental Company