Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hobbies and Interests
Volunteer Experience
Timeline
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Jeffrey Reyes

Jeffrey Reyes

Dubai

Summary

Aviation and hospitality management professional with over 20 years of experience in training and operations. Passion for training and development, focusing on customer satisfaction. With proven ability to lead teams, manage crises, and implement service improvements. Adept at analytical thinking, driving operational efficiency and fostering a culture of excellence.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Flight Purser

Emirates Airlines
Dubai
06.2008 - Current
  • Lead the crew in all discipline regarding Safety, Security, and Medical Emergencies on-board.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Oversaw team performance to verify quality service and compliance to company standards.
  • Responsible for all necessary requirements, documentation and reports on all flight destination
  • Evaluated customer feedback to implement service-improvement initiatives.
  • Managed medical emergencies during flight by coordinating with medical professionals on the ground or onboard the plane as needed.

Trainer, Service Delivery

Emirates Airlines
Dubai
06.2013 - 07.2024
  • Delivered engaging classroom sessions for cabin crew upgrade course in Economy and Business class cabins.
  • Facilitated "Hospitality Learning" for multiple departments in the organization.
  • Provided recommendations to the design and development of the lesson plan via Design Sprint.
  • Evaluated training materials provided and offered actionable suggestions for improvement.
  • Provided constructive feedback on employee performance based on observed results during training sessions.

Night Manager

Hilton Dubai Jumeirah
Dubai
05.2006 - 05.2008
  • Responsible for all hotel operations and audit during the midnight shift
  • Managed emergency situations such as fires, medical emergencies or criminal activity.
  • Identified opportunities to improve efficiency of operations processes during the night shift.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Maintained updated knowledge through continuing education and advanced training.

Duty Manager

Diamond Hotel Philippines
Manila
06.1998 - 03.2006
  • Complied with company policies, objectives and communication goals.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.

Education

Bachelor's Degree - Economics

De La Salle University
Manila, Philippines
03.1996

High School Diploma -

Colegio San Agustin Makati
Makati City, Philippines
03.1993

Skills

  • Training & Development
  • Problem solving
  • Analytical thinking
  • Training documentation
  • Workforce management
  • Proficient in Microsoft Suites

Certification

2025, L'art du vin - Wine Experience, Emirates Training College, Dubai U.A.E.

2023, Certified Human Resource Professional (Beginner and Advance), Dubai U.A.E.

2021, Qualified Learning Facilitator, Ecole Hoteliere de Luasanne, Luasanne, Switzerland

Accomplishments

  • 10 Years Outstanding Attendance - Emirates Airlines, 2013 - 2023
  • Najm Award - Peer Support Emirates Airlines, 09/11/18
  • Najm Award - Emirates Training College, 10/14/15, for delivering 245,000 training days across cabin crew
  • Train the Trainer Course - Emirates Training College, 06/04/15, Trainer development program.

Hobbies and Interests

  • Golf / Fitness
  • Music

Volunteer Experience

Peer Support Team, Emirates Airlines, Dubai, U.A.E. (Active)

Volunteer, Philippine Healthcare Professionals Association, Dubai, U.A.E. (Active)

Timeline

Trainer, Service Delivery

Emirates Airlines
06.2013 - 07.2024

Flight Purser

Emirates Airlines
06.2008 - Current

Night Manager

Hilton Dubai Jumeirah
05.2006 - 05.2008

Duty Manager

Diamond Hotel Philippines
06.1998 - 03.2006

Bachelor's Degree - Economics

De La Salle University

High School Diploma -

Colegio San Agustin Makati

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Jeffrey Reyes