Jelena Bozinovska

• Demonstrated exceptional customer service, attention to detail and ability to fulfill unique needs of the Head of State, and other high-profile passengers.
• Maintained luxury service standards including silver service, designed personalized menus, and floral arrangement for each flight

•Managed and supervised a newly formed Housekeeping team of 8 staff members, overseeing all aspects of aircraft cabin preparation for VVIP clients.
•Provided operational recommendations to improve housekeeping processes, team efficiency, and enhance overall service quality—resulting in more consistent cabin readiness.
•Delivered meticulous pre-flight and post-flight cabin setups, ensuring pristine cleanliness, brand-standard presentation, and fully stocked amenities.
•Entrusted with confidential travel plans and sensitive client data with the highest level of discretion.
•Successfully trained and certified on security, safety, and First Aid procedure

• Provided world-class in-flight service to passengers on international flights across all continents.
• Maintained a calm and professional demeanor during emergencies, handling medical issues, turbulence, and difficult passenger situations with diplomacy and composure.
• Demonstrated excellent interpersonal skills by fostering positive working relationships with colleagues.
• Represented Etihad Airways on various events & being the face of the company on various events
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

• Provided exceptional customer service by greeting customers, answering questions, and ensuring a personalized and enjoyable shopping experience.
• Worked closely with a small team of sales associates to ensure smooth daily operations, ensuring that displays remained fully stocked, and assisting with cleaning duties to maintain high hygiene standards.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Worked in promotional events and pop-up stands, increasing brand visibility and driving foot traffic to the shop.