Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Jelena Bozinovska

Jelena Bozinovska

Houston

Summary

With my background as a Corporate Flight Attendant for Head of State, as well as previous experience for a flagship carrier of the UAE, I have had the privilege of providing top-tier service to the Head of State, and various high-profile clients in a fast-paced, dynamic environment.

I am now eager to apply my expertise to new opportunities within the airline, travel and service industry, where I can continue delivering outstanding service, contribute to seamless travel experiences, and grow professionally in a new setting.

Overview

11
11
years of professional experience

Work History

VVIP Flight Attendant

Presidential Flight
08.2021 - 05.2025
  • Demonstrated exceptional customer service, attention to detail and ability to fulfill unique needs of the Head of State, and other high-profile passengers.
  • Maintained luxury service standards including silver service, designed personalized menus, and floral arrangement for each flight

•Managed and supervised a newly formed Housekeeping team of 8 staff members, overseeing all aspects of aircraft cabin preparation for VVIP clients.
•Provided operational recommendations to improve housekeeping processes, team efficiency, and enhance overall service quality—resulting in more consistent cabin readiness.
•Delivered meticulous pre-flight and post-flight cabin setups, ensuring pristine cleanliness, brand-standard presentation, and fully stocked amenities.
•Entrusted with confidential travel plans and sensitive client data with the highest level of discretion.
•Successfully trained and certified on security, safety, and First Aid procedure

International Flight Attendant

Etihad Airways
10.2015 - 08.2021
  • Provided world-class in-flight service to passengers on international flights across all continents.
  • Maintained a calm and professional demeanor during emergencies, handling medical issues, turbulence, and difficult passenger situations with diplomacy and composure.
  • Demonstrated excellent interpersonal skills by fostering positive working relationships with colleagues.
  • Represented Etihad Airways on various events & being the face of the company on various events
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

Sales Associate

Moritz Eis
06.2014 - 10.2015
  • Provided exceptional customer service by greeting customers, answering questions, and ensuring a personalized and enjoyable shopping experience.
  • Worked closely with a small team of sales associates to ensure smooth daily operations, ensuring that displays remained fully stocked, and assisting with cleaning duties to maintain high hygiene standards.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Worked in promotional events and pop-up stands, increasing brand visibility and driving foot traffic to the shop.

Education

Bachelor of Laws-LLB

Faculty of Business Economics And Entrepreneurship
Belgrade, Serbia
06-2018

Skills

  • Luxury Hospitality & Service Excellence
  • Private Jet Experience (BBJ)
  • Cultural Sensitivity & Multicultural Awareness
  • Confidentiality & Discretion
  • Exceptional Communication Skills
  • Attention to Detail
  • Time Management & Efficiency

Hobbies

  • Recently Certified Scuba Diver
  • Tennis (Active player for 25 years, Intercompany Tournament Championship 2016 winner in singles and mixed doubles)
  • Hiking enthusiast

Languages

English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Serbian
Bilingual or Proficient (C2)
Croatian
Bilingual or Proficient (C2)

Timeline

VVIP Flight Attendant

Presidential Flight
08.2021 - 05.2025

International Flight Attendant

Etihad Airways
10.2015 - 08.2021

Sales Associate

Moritz Eis
06.2014 - 10.2015

Bachelor of Laws-LLB

Faculty of Business Economics And Entrepreneurship
Jelena Bozinovska