Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
c3
Jelena Bozinovska

Jelena Bozinovska

Houston

Summary

With my background as a Corporate Flight Attendant for Head of State, as well as previous experience for a flagship carrier of the UAE, I have had the privilege of providing top-tier service to the Head of State, and various high-profile clients in a fast-paced, dynamic environment.

I am now eager to apply my expertise to new opportunities within the airline and travel industry, where I can continue delivering outstanding service, contribute to seamless travel experiences, and grow professionally in a new setting.

Overview

11
11
years of professional experience

Work History

VVIP Flight Attendant

Presidential Flight
08.2021 - 05.2025
  • Demonstrated exceptional customer service, attention to detail and ability to fulfill unique needs of the Head of State, and other high-profile passengers.
  • Maintained luxury service standards including silver service, designed personalized menus, and floral arrangement for each flight.
  • Delivered exceptional in-flight service to high-profile Arab clientele, demonstrating cultural sensitivity and an understanding of local customs and family-oriented travel.
  • Entrusted with confidential travel plans and sensitive client data with the highest level of discretion.
  • Successfully trained and certified on security, safety, and First Aid procedures

International Flight Attendant

Etihad Airways
10.2015 - 08.2021
  • Provided world-class in-flight service to passengers on international flights across all continents.
  • Maintained a calm and professional demeanor during emergencies, handling medical issues, turbulence, and difficult passenger situations with diplomacy and composure.
  • Demonstrated excellent interpersonal skills by fostering positive working relationships with colleagues.
  • Represented Etihad Airways on various events & being the face of the company on various events
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

Sales Associate

Moritz Eis
06.2014 - 10.2015
  • Provided exceptional customer service by greeting customers, answering questions, and ensuring a personalized and enjoyable shopping experience.
  • Worked closely with a small team of sales associates to ensure smooth daily operations, ensuring that displays remained fully stocked, and assisting with cleaning duties to maintain high hygiene standards.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Worked in promotional events and pop-up stands, increasing brand visibility and driving foot traffic to the shop.

Education

Bachelor of Laws-LLB

Faculty of Business Economics And Entrepreneurship
Belgrade, Serbia
06-2018

Skills

  • Luxury Hospitality & Service Excellence
  • Private Jet Experience (BBJ)
  • Cultural Sensitivity & Multicultural Awareness
  • Confidentiality & Discretion
  • Exceptional Communication Skills
  • Attention to Detail
  • Time Management & Efficiency

Hobbies

  • Recently Certified Scuba Diver
  • Tennis (Active player for 25 years, Intercompany Tournament Championship 2016 winner in singles and mixed doubles)
  • Hiking enthusiast

Languages

English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Serbian
Bilingual or Proficient (C2)
Croatian
Bilingual or Proficient (C2)

Timeline

VVIP Flight Attendant

Presidential Flight
08.2021 - 05.2025

International Flight Attendant

Etihad Airways
10.2015 - 08.2021

Sales Associate

Moritz Eis
06.2014 - 10.2015

Bachelor of Laws-LLB

Faculty of Business Economics And Entrepreneurship

Similar Profiles

CREATE PROFILE
Jelena Bozinovska