Summary
Overview
Work History
Education
Currentresidence
Accomplishmentsandskills
Languages
References
Timeline
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Jenipher Mitau

Jenipher Mitau

Summary

My objective is to maintain an excellent Customer Service and to take direction in the absence of the Supervisor, as I am expected to Seamlessly take on full leadership of the department as a team leader. I play an integral role in the ongoing relationships being built with every guest that visits.

Overview

5
5
years of professional experience

Work History

Cabin Crew (Business class)

EMIRATES AIRLINE
4 2022 - 5 2024
  • Welcoming passengers on board and directing them to their designated seats, maintaining a friendly and positive demeanor while communicating and answering any queries they have
  • Performing pre flight checks and serviceability of emergency equipment
  • Ensuring compliance with all safety procedures and regulations
  • Deliver high quality in-flight service for passengers on over 150 international flights
  • Developed and executed personalized menus resulting in an immense satisfaction
  • Managed emergency situations with composure ,leading to successful execution of safety protocol and ensuring the wellbeing of all passengers.

Head Hostess/Shift Supervisor

CAYA Restaurant
10.2020 - 03.2022
  • Supervise all the day's bookings and ensuring vast communication with the chefs.
  • Ensure the guests' expectations were met .
  • Welcome guests with a warm approach and escort them to their table.
  • Inform the guest about the day's special Handle all the bookings and reservations .
  • Manage table set ups for big events and VIP bookings.
  • Manage and coordinate the waiting list file.

Hostess (pre-opening)

Marriott Courtyard Hotel Al Barsha Dubai UAE
11.2018 - 04.2019
  • Great and welcome all guests with a warm smile
  • Escort guests to their table upon arrival and create a positive first impression
  • Handle all reservations, emails and queries
  • Make menu recommendations and upsell additional products
  • Table setting and buffet setting
  • Polishing utensils and glasses
  • Food and menu knowledge
  • Handle and solve complaints in a professional manner and inform my superiors.

Guest Relation Host (Pre-Opening)

IMG Worlds of Adventure Dubai (World’s Largest Indoor Theme Park)
09.2016 - 06.2018
  • To serve all guests in various roles within the Guest Relations Department, including Ticketing Kiosks, Turnstiles, Guest Services, VIP Lounge or Contact Centre
  • Follow carefully defined procedures whilst providing world class guest service to all of our guests
  • Ensure guests receive all the information they need to enjoy their experience (e.g
  • Correct products) and have the ultimate guest experience, according to business strategy
  • Handle cash, card and voucher transactions within the park carefully, following defined procedures
  • Provide the highest standard of guest service, by ensuring every guest to IMG Worlds of Adventure is treated in a friendly and helpful manner
  • Answer queries and deal with complaints regarding the park range of VIP guests including operating the park contact center
  • Host the VIP lounge and product experience and deal with a wide
  • Complete all documentation as per the standards required by IMG Worlds of Adventure.

Education

Diploma in Airline Services

Zetech University

Currentresidence

Dubai, UAE

Accomplishmentsandskills

  • Diploma in Airline Services and Cabin Crew
  • Airbus 380 and Boeing 777 training
  • General and medical (GMT) training, Aviation training, Security training
  • Business class upgrade
  • First Aid training: Emergency, CPR, Safety and Scene assessment training
  • Food and hygiene training
  • Customer service and front office training
  • Acts of Awe Award by Marriott from Oct 2019 to March 2020
  • Fast and flexible learner with high concentration levels and attention to detail
  • Good communication skills with colleagues and guests
  • Excellent customer service skills and Proficiency in Microsoft office applications

Languages

English

References

Upon request

Timeline

Head Hostess/Shift Supervisor

CAYA Restaurant
10.2020 - 03.2022

Hostess (pre-opening)

Marriott Courtyard Hotel Al Barsha Dubai UAE
11.2018 - 04.2019

Guest Relation Host (Pre-Opening)

IMG Worlds of Adventure Dubai (World’s Largest Indoor Theme Park)
09.2016 - 06.2018

Diploma in Airline Services

Zetech University

Cabin Crew (Business class)

EMIRATES AIRLINE
4 2022 - 5 2024

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Jenipher Mitau