Nancy Zeid
CABIN CREW
Dubai
Summary
Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills.
Overview
6
6
years of professional experience
Work History
Cabin Crew (BUSINESS CLASS)
Emirates Airline
3 2020 - Current
- Welcome passengers on board and direct them to their seats
- Inform passengers about safety procedures and ensure that all hand luggage is securely stored away
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Make announcements on behalf of pilot and answer questions during flight.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
Guest Relations supervisor
Renaissance Cairo Mirage City
06.2018 - 02.2020
- Ensure rooms are ready for guests before their arrival and check-in
- Handling complaints: Things don't always run smoothly, so it's guest relations job to handle and resolve complaints and then follow up to make sure everything's back on track.
- Managed room upgrades strategically, maximizing revenue while delighting deserving guests with unexpected perks
Education
Bachelor Degree in Business Management -
Ain Shams University
EGYPT 9 2014 - 5 2018
Skills
Safety awareness
Flight Preparation
Passenger Assistance
Multilingual Proficiency
Compliance and regulations
Food and Beverage Service
Special Needs Assistance
Quality Control
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Guest Relations supervisor
Renaissance Cairo Mirage City
06.2018 - 02.2020
Cabin Crew (BUSINESS CLASS)
Emirates Airline
3 2020 - Current
Bachelor Degree in Business Management -
Ain Shams University
9 2014 - 5 2018
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