Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nancy Zeid

Nancy Zeid

CABIN CREW
Dubai

Summary

Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills.

Overview

6
6
years of professional experience

Work History

Cabin Crew (BUSINESS CLASS)

Emirates Airline
3 2020 - Current
  • Welcome passengers on board and direct them to their seats
  • Inform passengers about safety procedures and ensure that all hand luggage is securely stored away
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
  • Make announcements on behalf of pilot and answer questions during flight.
  • Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.

Guest Relations supervisor

Renaissance Cairo Mirage City
06.2018 - 02.2020
  • Ensure rooms are ready for guests before their arrival and check-in
  • Handling complaints: Things don't always run smoothly, so it's guest relations job to handle and resolve complaints and then follow up to make sure everything's back on track.
  • Managed room upgrades strategically, maximizing revenue while delighting deserving guests with unexpected perks

Education

Bachelor Degree in Business Management -

Ain Shams University
EGYPT
9 2014 - 5 2018

Skills

Safety awareness

Flight Preparation

Passenger Assistance

Multilingual Proficiency

Languages

Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Guest Relations supervisor

Renaissance Cairo Mirage City
06.2018 - 02.2020

Cabin Crew (BUSINESS CLASS)

Emirates Airline
3 2020 - Current

Bachelor Degree in Business Management -

Ain Shams University
9 2014 - 5 2018

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