Frederick Cabigas
Dubai,UAE
Summary
Dedicated hospitality professional with expertise in coffee making and latte art, complemented by proficiency in coffee machinery operation. Demonstrates high-level customer service and multitasking efficiency, ensuring exceptional guest experiences. Skilled in food and beverage pairings, contributing to a refined dining atmosphere. Committed to advancing within the hospitality industry while continually enhancing service quality.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Barista Maestro (Costa Coffee)
Emirates Leisure Retail
Dubai, UAE
2022.06 - Current
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Service crew
KFC
, Saudi Arabia
2019.02 - 2021.03
- Greeted customers warmly, creating a welcoming ambiance immediately upon arrival.
- Ensured timely food delivery to enhance dining experience.
- Maintained orderliness of work area, promoting a safe environment.
- Promoted customer satisfaction by delivering excellent service.
Service crew
Panglao Resto Bar
Philippines
2013.05 - 2014.05
- Maintained orderliness of work area, promoting a safe environment.
- Took orders accurately, reducing errors and wastage significantly.
- Facilitated smooth operations by assisting in kitchen duties when required.
- Ensured timely food delivery to enhance dining experience.
Education
College Level -
University of Bohol
PhilippinesSkills
Latte artistry
Customer service excellence
Hospitality skills
Multitasking efficiency
Coffee machine operation
Proficiency in point-of-sale systems
New staff training
Affiliations
- Hip-Hop Dancer and choreography
Certification
- PIC Holder
- Basic Korean Language Certificate
- Housekeeping Certificate
- Driving Certificate
- Barista of the year Certificate of Participation
Timeline
Barista Maestro (Costa Coffee)
Emirates Leisure Retail
2022.06 - Current
Service crew
KFC
2019.02 - 2021.03
Service crew
Panglao Resto Bar
2013.05 - 2014.05
College Level -
University of Bohol