JIHAD AL GHANDOUR

• Responded to customer calls and emails to answer questions about products and services.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

•Implemented changes requested by designers, owners or
inspectors.
•Delivered contracted construction work according to time,
quality and cost estimates.
•Used industry-specific terminology to execute high-quality
translations.

• Verified worker and contractor compliance with environmental protections and legal requirements.

• Welcomed guests into venues.
• Designed event set-up and displays to match client requests.
• Provide translation devices to speakers world wide.
• Guide audience to their spots.
- Reviewed submitted translations, proofreading to spot and
correct errors in punctuation, grammar and word choice.

at JOKER VAPE SMOKING EQUIPMEN LLC

• Captured 10% sales increase by creatively promoting services through productive actions.
• Managed and motivated team of 10 members over 3 years.
• Facilitated accurate assessment of sales performance by determining clear, measurable KPI metrics across all sales activities.

• Maintained office files in both electronic and hard copies.
• Displayed strong customer service skills with professional
  telephone manner to resolve customer enquiries.
• Increased customer satisfaction by greeting visitors promptly and
  professionally.

• Collaborated with staff to achieve safe programmed delivery.
• Led groups of 100 kids through camp programs and activities.
• Set up group activities with thorough risk assessments.
• Communicated and enforced safety procedures.
  Monitored participants closely to maintain safe exercise
  practices.