Citrix Navision 5 & 13
JOJO PAUL
Repair & Field Service Coordinator/Materials Manager/Warehouse & Logistics Supervisor
Dubai
Summary
Dynamic Oil & gas industry professional with diverse expertise in end-to-end supply chain management including, warehouse and logistics, materials management, and sales & service coordination. Demonstrated success in optimizing warehouse processes, reducing costs, and enhancing efficiency. Proficient in inventory management, procurement, logistics coordination, managing service operations, and team leadership. Exceptional ability to collaborate cross-functionally and communicate effectively with stakeholders to ensure seamless operations and maximize customer satisfaction. Seeking an opportunity to leverage my expertise in a vibrant organization to drive operational excellence and accomplish strategic business objectives.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Repair & Field Service Coordinator
Forum Middle East Limited FET (Forum Energy Technologies, Inc.)
2024.01 - Current
- Client Communication: Serving as primary point of contact for clients regarding service requests, inquiries, issues, and updates on service status
- Fostering positive relationships with clients by delivering high-quality service
- Resource Allocation: Assigning service technicians and field personnel to specific jobs based on their skills, availability, and location
- This includes coordinating with internal teams to ensure that the necessary resources, such as equipment, materials, and tools, are available and ready for deployment
- Leading a team of up to 3-4 Service technicians
- Service Scheduling: Coordinating and scheduling service activities, including maintenance, AMC repairs, installations & commissioning, refurbishments, and inspections, in accordance with client requirements and contractual agreements (MSA)
- This involves prioritizing tasks, allocating resources, and ensuring that service appointments are scheduled efficiently to minimize downtime
- Logistics Planning: Organizing the required logistics of Technicians, but not limited to seeking mandatory approvals, flight & accommodation booking, and updating the same to the clients
- Ensuring technicians have the required certifications
- Sales & Service: Responsible for bringing in new business opportunities and end-to end sales & service including, but not limited to, providing quotes, client PO, booking orders, processing GRN/DN, final submission of completed jobs to finance, & invoice process
- Job Coordination: Overseeing the execution of service jobs from start to finish, ensuring that they are completed on time, within budget, and to the client’s satisfaction
- Coordinating with procurement, warehouse, and logistics department for timely delivery of parts & calibration tools, before and during the scheduled service jobs in country and overseas – MENA & Asian countries
- Documentation: Maintaining accurate records and documentation related to service activities, including work orders, service reports, equipment manuals, and client communications
- Maintaining Product technical manuals, Job logs, COC (Certificate of Compliance), Training certificates, Factory Acceptance test reports, Calibration certificates, & history of each machine in the region with respective serial numbers
- Supporting all the ADNOC & other drilling company’s refurbishment & recertification of FET Equipment
- Quality Assurance: Ensuring that service activities meet the required quality standards, specifications, and safety regulations
- This involves conducting quality checks, inspections, and implementing corrective actions to address any deficiencies or non-compliance, in accordance with company QHSE Standards and Policies
- Continuous Improvement: Identifying opportunities for process improvements and efficiency gains within the service operations
- This includes analyzing service workflows, implementing best practices, and leveraging technology or automation tools to streamline processes and optimize resource utilization.
Materials Mgr/ Warehouse & Logistics Supervisor
FORUM MIDDLE EAST LIMITED
2011.01 - Current
- Trained new team members on proper and safe use of tools and equipment.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Improved efficiency by [Number]% through employee management, workflow evaluations and monitoring procedures.
Technical Support/ Customer Service
FORUM MIDDLE EAST LIMITED
2014.12 - 2015.01
- Contributed to the development of internal processes by providing insights into common customer challenges and needs.
- Collaborated with cross-functional teams to address complex technical problems, resulting in enhanced system performance.
- Delivered prompt and efficient support services, contributing to increased client retention rates.
- Served as a reliable resource within the team by assisting colleagues with challenging cases when appropriate.
Inside Sales Executive
FORUM MIDDLE EAST LIMITED
2011.01 - 2012.05
- Participated in ongoing professional training programs to further hone selling skills and stay current with best practices in inside sales techniques.
- Efficiently managed high volume of inbound leads, prioritizing responses based on potential revenue generation.
- Participated in weekly team meetings to review performance metrics against targets set by management, identifying areas for improvement where necessary.
- Set and achieved company defined sales goals.
Service Coordinator
Maritronics Marine Electronic Engineers
2009.08 - 2011.01
- Responsibilities: Job Scheduling, Documentation and Reporting, Order Processing, Coordination, Relationship Management
Procurement Engineer
WESTERN TANKS & PIPES Ind. Co. Ltd.
2007.08 - 2008.05
- Applied understanding of simulations, data analytics, and diverse tools to construct and implement strategies for optimizing logistics.
- Developed division business plan to support corporate goals for total inventory, turn rates and aged inventory.
- Championed sustainable sourcing practices within the organization, driving awareness of environmental impact and ethical considerations related to materials procurement.
- Achieved cost savings by negotiating contracts with suppliers and continuously monitoring market trends.
Education
Diploma in Mechanical Engineering -
Govt. Polytechnic College
MP, India 1997.01 - 2000.04
Skills
Excellent Communication
undefinedAccomplishments
- Played a pivotal role in establishing the RFS (Repair Fiend Service) department at Forum ME in 2015.
- Spearheaded the implementation of an advanced warehouse system in the ME region in 2012 and successfully managed the relocation of the warehouse inside OSC, JAFZA in 2013.
- Managed warehouse shipments averaging between 1 to 1.5 mil. USD per month. Handling both, local and overseas shipments, including capital equipment sales of up-to 3 mil. USD.
- Oversaw the Service department, achieving annual revenues ranging from 2 to 3 mil. USD, which included capital refurbishments of FET equipment.
- Contributed as a key member (Power User) during the development and upgrade of ERP- Microsoft Navision.
- Played a significant role in achieving ISO certification for Western Tank in 2008.
- Represented the BEC (Bhilai Engineering Corporation) at the South Africa Rail 2007 Exhibition held in Sandton City, Johannesburg, SA, in collaboration with Tata Group, SAN Engineering and Locomotive Company Ltd, Hunslet Engineering Company UK, and Titagarh Wagons Ltd.
Major Clients Products Erp Handled
ADNOC (NDC), Grey Wolf, Saipem, Nabors, Arabian Drilling company, KCA Deutag, Shelf Drilling, Vantage Drilling, Gulf Drilling International (GDI – Qatar), Abraj-Oman, Baker Hughes, Weatherford, KDC, ADES, Halliburton, Borr Drilling, Parker Wellbore, Schlumberger, Nabors Drilling, Saipem, Top Oilfield, Mi Swaco, Worldwide Petroleum, Black Cat, ESSA Engineering for Federal Electricity and Water Authority, Middle East Lubricants Company, Heigleig Petroleum & Investment Co. Ltd., Lamparell, Petrofac, Pipe Wranglers hydraulic catwalk, Offline activity crane (OAC), Iron Rough Neck - WR120, FR120, Mouse Holes, Blohm+Voss - FH100, FH80, FH70, Spider Elevators, P-Quip, AOI Equipment – like Deadline Anchors, Instrumentations, Remote Sensory equipment, Gauges, Choke & Kill Manifolds with Skids, SPD – Motor Pump packages, Gate Valves, AMC – Torque Machines, Spare parts for all Capital equipment, Storage Tanks & Pressure Vessels, Centre Buffer Coupler of Goods Trains, Railway crossover switches, CASNUB Bogie Frame for Wagons, Citrix Navision 5 & 13; Dynamics 365 Business Central
Computer Knowledge
MS-OFFICE, AUTO-CAD, ERP (MS Navision)
Personal Information
- Date of Birth: 01/05/1977
- Nationality: Indian
References
Reference available on request
Software
Dynamics 365 Business Central
Timeline
Repair & Field Service Coordinator
Forum Middle East Limited FET (Forum Energy Technologies, Inc.)
2024.01 - Current
Technical Support/ Customer Service
FORUM MIDDLE EAST LIMITED
2014.12 - 2015.01
Materials Mgr/ Warehouse & Logistics Supervisor
FORUM MIDDLE EAST LIMITED
2011.01 - Current
Inside Sales Executive
FORUM MIDDLE EAST LIMITED
2011.01 - 2012.05
Service Coordinator
Maritronics Marine Electronic Engineers
2009.08 - 2011.01
Procurement Engineer
WESTERN TANKS & PIPES Ind. Co. Ltd.
2007.08 - 2008.05
Diploma in Mechanical Engineering -
Govt. Polytechnic College
1997.01 - 2000.04
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