Jone Miren Irisarri Moreno
Abu Dhabi, United Arab Emirates
Summary
- Nationality: Spanish
- Date of Birth: December 10, 2000
Customer-focused professional with experience delivering exceptional service in fast-paced, international environments. Strong communication, problem-solving, and teamwork skills, combined with a solid understanding of safety standards and the ability to adapt to diverse cultural settings. Committed to maintaining high standards of professionalism, efficiency, and service excellence while ensuring outstanding customer.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Cabin Crew Member
Etihad Airways
Abu Dhabi, United Arab Emirates
03.2025 - Current
- Maintained the highest standards of aviation safety, security, and regulatory compliance.
- Delivered exceptional in-flight service, ensuring passenger comfort and satisfaction.
- Managed passenger needs and challenging situations with professionalism and composure.
- Collaborated with multicultural teams to ensure seamless operations and service excellence.
- Demonstrated adaptability, effective communication, and strong problem solving skills in a fast paced environment.
Spanish customer support Agent
Greentube Malta limited
Birkirkara
02.2023 - 05.2024
- Delivered professional customer support via phone, live chat, and email, resolving account-related inquiries and concerns efficiently.
- Provided accurate information and timely solutions to enhance customer satisfaction and service quality.
- Handled customer issues with professionalism, discretion, and attention to detail.
Spanish customer support Agent
Lowen play
, Remote
07.2022 - 01.2023
- Delivered personalized, high-level support to VIP players via live chat, email, and phone, ensuring prompt and discreet service.
- Managed VIP account inquiries and resolved complex issues efficiently, maintaining strong player relationships and satisfaction.
- Provided a premium customer experience while ensuring compliance with company policies and responsible gaming standards.
Education
Bachelor of Business Administration - Commerce and Marketing
Maria Ana Sanz
Pamplona, Spain 2020
Skills
- Discretion & Confidentiality
- Adaptability and flexibility
- Attention to Detail
- Composure Under Pressure
- Cultural Sensitivity
- Teamwork & Collaboration
- Service recovery
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Cabin Crew Member
Etihad Airways
03.2025 - Current
Spanish customer support Agent
Greentube Malta limited
02.2023 - 05.2024
Spanish customer support Agent
Lowen play
07.2022 - 01.2023
Bachelor of Business Administration - Commerce and Marketing
Maria Ana Sanz