Josephine Aldave Opina
Sharjah
Summary
Accomplished Executive Administrator and Sales Coordinator with 16 years of experience in optimising administrative operations and enhancing organisational efficiency. Delivers exceptional customer service, fosters strong client relationships, and maintains accurate documentation. Supports team objectives to achieve company targets while cultivating industry connections to promote services and drive business growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Executive Administrator cum Sales Coordinator
Masibus Automation And Instrumentation FZC
SAIF ZONE, Sharjah , UAE
08.2013 - Current
- Managed emails, phone calls, and client correspondence with professionalism.
- Assisted in daily administrative and clerical operations, including processing employee visas and annual company licenses.
- Maintained accurate records of quotations, invoices, purchase orders, and delivery documents to ensure seamless operations.
- Coordinated communications with suppliers and clients to optimise order fulfilment and scheduling.
- Handled paperwork for transferring documents between free zones.
- Develop, maintain and perform an accurate filing system as well as maintain an adequate inventory of office supplies.
- Delivered high level of service to customers in an effort to build upon future relationships.
- Kept organisation in compliance with regulations and internal requirements.
- Formed and sustained strategic relationships with clients.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Cultivated strong industry relationships to promote services and improve business operations.
- Established company targets based on previous performance and predicted forecasts.
- Streamlined supply chain processes to enhance efficiency and ensure timely delivery of products and services.
Customer Service Sales Associate
Home Centre Gulf LLC - Landmark Group
Jebel Ali Industrial 1, Dubai, UAE
01.2010 - 01.2013
- Provided excellent customer service by resolving queries promptly to enhance satisfaction levels.
- Facilitated client relationships by organising meetings to discuss project progress and future requirements.
- Supported various departments by managing clerical and administrative tasks to ensure smooth operations.
- Drafted contracts, purchase orders, and business correspondence, contributing to effective communication and streamlined processes for the team.
- Coordinated supplies and venues for staff meetings and outings, enhancing team collaboration and engagement.
Education
Diploma - Hotel & Restaurant Management - F&B
Punlaan College - HRM Technical Dual Training F&B
San Juan Metro Manila, Philippines01-2000
Skills
- Operations management
- Project coordination
- Customer relationship management
- Executive decision-making
- Executive communication
- Team building
Certification
- Personality Development
- Basic Accounting for Non-Accountant
Timeline
Executive Administrator cum Sales Coordinator
Masibus Automation And Instrumentation FZC
08.2013 - Current
Customer Service Sales Associate
Home Centre Gulf LLC - Landmark Group
01.2010 - 01.2013
Diploma - Hotel & Restaurant Management - F&B
Punlaan College - HRM Technical Dual Training F&B