Joshua Rey Nonong
Client Relationship Manager
Dubai,DU
Summary
A licensed broker with three (3) years of experience in Dubai Real Estate and a highly experienced bi-lingual Customer Service Specialist for seven (7) years.
Driving top-quality customer experience and retaining long-term relationships by establishing positive. productive and routine communications.
Versed in assessments with an intrinsic capability to perform on a maximum level of uprightness, esteem, lawful, and comprehensive approach to every detail.
A certified leader that possesses good interpersonal and communication skills and can multi-task effectively. Zest in learning, high stress tolerance and willing to be trained.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Client Relationship Manager
Arabian Escapes Real Estate Brokers LLC
Dubai
07.2018 - 08.2021
- Handled properties that include advertising, renting, move- in/move-out inspection and handover.
- Coordinated maintenance issues in the entirety of the property tenancy agreement.
- Played as an effective administrative support.
- Performed calling prospect clients/property owners and converting into leads.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Worked with clients to address and respond to client and partnership management issues.
Customer Service- Operation Supervisor
IQOR
Davao City, Philippines
04.2014 - 04.2018
- Handled a team of 15-20 individuals in a production setting that requires and incorporates my coaching ability, decision making and problem solving.
- Trained new employees with the business product and the ways of attaining best customer service.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent service experiences.
Education
Bachelor of Science - Hotel And Restaurant Management
Davao Oriental State University
04.2009 - 03.2012
Skills
Client satisfaction-driven
Certification
RERA- Licensed Dubai Broker
Timeline
Currently Enrolled in Driving
07-2021
RERA- Licensed Dubai Broker
07-2020
EJARI
01-2019
PropertyFinder- Propspace CRM
01-2019
Client Relationship Manager
Arabian Escapes Real Estate Brokers LLC
07.2018 - 08.2021
Customer Service- Operation Supervisor
IQOR
04.2014 - 04.2018
Bachelor of Science - Hotel And Restaurant Management
Davao Oriental State University
04.2009 - 03.2012
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