JYOTHI SIVANANDAN
ABUDHABI
Summary
Highly motivated professional with extensive management and client relations experience. Proven ability to drive organizations towards increased annual revenues. Dedicated manager with expertise in facility management. Skills include critical thinking, conflict resolution, and effective communication at all levels.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior. Soft Service Executive
EFS Facilities Services LLC
AbuDhabi & Al Ain
07.2023 - Current
- Responsibility for the Soft Facilities Management including the Landscaping, Pest control & Waste management contract
- Responsible for client interactions, risk management and issue resolutions
- Leading, coaching, developing, and mentoring to onsite team
- Strategic planning and innovation development to enhance services across service lines
- Delivery of all client and contractor KPI for high-quality service delivery and SLA targets
- Management of operational budgets
- Monitor staff performance, attendance, timesheets, and overtime allocation
- Support project management, ensuring timely completion and financial adherence
- Preparing necessary contractual documents eg
- Monthly reports, Project reports, Hazmat register, SOP's, Risk assessment & COSHH Registers
- Participating in and preparing MOM's and KPI's weekly and monthly with clients and subcontractors whenever necessary
- Conducting site inspections & audit regularly
- Provided excellent customer service to clients by responding to inquiries, resolving complaints and processing orders.
Contract /Soft service Sr. Executive
EFS Facilities Services LLC
AbuDhabi
05.2022 - 07.2023
- To deliver a consistent level of service across site soft services, within the Company's standards, to the contract specification and agreed KPI performance, qualitative and financial targets
- Comply with Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness, fire and COSHH
- Evaluate ideas for additional scope of work and additional opportunities for services and recommend to the client as appropriate
- Preparing Monthly reports & Project documents & KPI
- Adhering to staff engagement Metrix, HR coordination & Grievance management
Duty Officer (Soft Service)
EFS Facilities Services LLC
Dubai
06.2021 - 04.2022
- Assisting in the day to day running of the soft service operation, ensuring continuous responsibility for providing a safe, quality, and cost-effective service
- Managing and coordinating Staff to ensure the smooths service deliverance
- Delivery of all client and contractors KPI and SLA targets
- Ensure compliance with Health and Safety legislation
SR. Project Coordinator
EFS Facilities Services LLC
Dubai & AbuDhabi
02.2018 - 06.2021
- Assist the Facility Manager in developing a first-class service to support, multidisciplined sites and the requirements of the client
- Conducting the trainings for different level staffs and training documentation along with prioritizing jobs
- Develops process workflows as it relates to assigned projects and/or to support internal process improvement initiatives, with appropriate guidance
- Adhering to staff engagement Metrix, HR coordination & Grievance management
- -MUBADALA HEALTHCARE PROJECT (Health point, Capital Health Screening Center, National Reference Laboratory and Imperial College of London Diabetic Centre Abu Dhabi & Al Ain,)
Administrator / FM Coordinator
Al Shirawi Facilities Management
Dubai
08.2015 - 03.2018
- Dubai Chambers, Indian High School, India Club, Al Habtoor all Projects,Global Village, Suntech Tower and Al Nasser Sports Club
Education
MBA - HR & Marketing
St. Johns College
Pathanamthitta, KeralaBachelor of Science - Textile and Fashion Designing
Vivekananda College for women
ChennaiIntermediate -
Govt.H.S.S Kulakkada
Kollam, KeralaSkills
- Contract Management
- Quick learner, Dedicated & Disciplined
- Microsoft Office - MS Word & MS Excel
- Soft Services experience in Health care Sector
- Fluent in English, Hindi, Malayalam & Tamil
- Coral Draw, Photoshop, Tally, TUCA CAD
- Documentation And Reporting
- Handling Customer Complaints
- Customer Relationship Management
- Training implementation
Accomplishments
- Promoted to Facilities Coordinator after [1] years of employment in Al Shirawi FM
- Employee of the Month on Sep 2018 at EFS Facilities service
- Promoted to soft service manager at EFS Facilities service on 2020
Additional Information
- Nationality : Indian
- Religion : Hindu
- Marital status : Married
- Driving license : UAE: 08-06-2027
Passport & VISA Details
- Passport No. : N0750476
- Place of issue: Trivandrum
- Expiry Date : 13-07-2025
- VISA Status : Employment Visa
- VISA Expiry : 18-04-2026
Disclaimer
I hereby declare that I will be a committed hard worker with willingness to adjust my flexibility according to the requirements of the organization. I further declare that the above written particulars are true to the best of my knowledge and belief.
Certification
- BICSC Certification
- COSHH Risk Assessor Certification
- IOSH
- First Aid & Firewarden
Timeline
Senior. Soft Service Executive
EFS Facilities Services LLC
07.2023 - Current
Contract /Soft service Sr. Executive
EFS Facilities Services LLC
05.2022 - 07.2023
Duty Officer (Soft Service)
EFS Facilities Services LLC
06.2021 - 04.2022
SR. Project Coordinator
EFS Facilities Services LLC
02.2018 - 06.2021
Administrator / FM Coordinator
Al Shirawi Facilities Management
08.2015 - 03.2018
- BICSC Certification
- COSHH Risk Assessor Certification
- IOSH
- First Aid & Firewarden
MBA - HR & Marketing
St. Johns College
Bachelor of Science - Textile and Fashion Designing
Vivekananda College for women
Intermediate -
Govt.H.S.S Kulakkada
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