Khaled Imad Dandan
Retails Sales Manager
Dubai
Summary
Seeking to obtain responsible and challenging position where my strong selling skills, customer management and work experience will have valuable application. 12 years’ experience in customer service and improving stakeholder relations, sales, inventory management, merchandising, and staff management in different industries.
Thorough knowledge in high end retail industry. Goal-oriented manager with distinguished experience in Retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales.
Held a variety of roles across a number of industries where I demonstrate flexibility and versatility in different environment. Due to the economic impact of the pandemic. I had to relocate to a family business and be away from the retail industry for a while and focus more on the construction sector, This period helped me to develop valuable professional skills.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Business Development Manager/Family Business
Danz Technical Services
Dubai
01.2019 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Communicated product quality and market comparisons by creating sales presentations.
- Conducting market research in the assigned market: Residential, offices, hotels and restaurants
- Represented company and promoted products at conferences and industry events.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Shop Manager
TED BAKER
Beirut
01.2017 - 01.2019
- Achieving and exceeding all qualitative and quantitative (KPI) targets for the store as defined by the company
- Grew growth profit 30%-40% within 2 years
- Managed inventory control, cash control, and store opening and closing procedures.
- Successfully launched new seasons in 3 different branches
- Increased profit through effective display, merchandising and growing customer-base
- Track record of high customer satisfaction level
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained team members in successful strategies to meet operational and sales targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
International Relationship Manager
Premium Mood for General Trading
Dubai
01.2015 - 01.2017
- UAE
- Establishing local and regional partnership with suppliers for building materials and woods
- Responsible for assigning contractors for assigned projects
- Closing business deals
Client Relations Manager
Premium Projects, Restaurants
01.2012 - 01.2015
- Beirut - Lebanon
- Ensuring and providing professional and high class guest service experiences
- Addressing customer concerns and complaints
- Cost Controlling
- HR Duties
- Conduct training for: Floor, welcoming areas
- Sales and Staff development
Assistant Floor Manager
Jack and Jones, Vero Moda, Best Seller Company
Beirut
01.2008 - 01.2012
- Steadily increased revenue through strong focus on customer service, excellent merchandising and teamwork
- Trained staff in selling through increased product knowledge, customer management, and cashier tasks
- Training in visual merchandising for men/women sections
Education
Management Degree - Hospitality
C&E College University
01.2006 - 04.2009
High School Diploma - undefined
Maharat Intl. school
01.1999 - 04.2004
Skills
Sales expertise
undefinedAccomplishments
- Trainings2015 Social media analysis training (Riyadh, KSA) 2012 Visual Merchandising (Beirut, Lebanon)2007-2008: Travel Tours for Tourism (Beirut, Lebanon): Sales, client relations, ticketing and reservations
- 2006-2007: Tala Tours (Beirut, Lebanon): Ticketing and reservations2005-2006: Safir Heliopolitan Hotel (Beirut, Lebanon): Client relations, Sales and Marketing.
Hobbies
Bodybuilding
DJing & Event organizing
Automobile
Timeline
Business Development Manager/Family Business
Danz Technical Services
01.2019 - Current
Shop Manager
TED BAKER
01.2017 - 01.2019
International Relationship Manager
Premium Mood for General Trading
01.2015 - 01.2017
Client Relations Manager
Premium Projects, Restaurants
01.2012 - 01.2015
Assistant Floor Manager
Jack and Jones, Vero Moda, Best Seller Company
01.2008 - 01.2012
Management Degree - Hospitality
C&E College University
01.2006 - 04.2009
High School Diploma - undefined
Maharat Intl. school
01.1999 - 04.2004
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