Summary
Overview
Work History
Education
Skills
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Certification
Personal Information
Languages
Timeline
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Khalil Naguib

Dubai,UAE

Summary

Experienced Senior Service Advisor known for exceptional customer service and process improvement. Elevated client satisfaction by streamlining service operations and enhancing team collaboration. Delivered measurable outcomes by reducing service turnaround times and boosting repeat business through personalized client interactions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Service Advisor (mechanical + Body & paint)

Jetour Auto Egypt
Cairo, Eqypt
08.2023 - Current
  • Improved customer satisfaction by promptly addressing complaints and queries.
  • Managed all service documentation to ensure regulatory compliance.
  • Optimised service processes, reducing vehicle turnaround time by 15%
  • Handled complex repair issues for increased customer satisfaction.
  • Maintained up-to-date knowledge of automotive industry trends, contributing to expert advisory role.
  • Resolved conflicts amongst team members for harmonious work environment.
  • Managed warranty claims efficiently without causing inconvenience to customers.
  • Researched and resolved customer complaints to guarantee positive outcomes, boosting customer retention by 90%.
  • Managed 50+ insurance claims each month, achieving prompt approvals and reducing downtime

Service Advisor (mechanical + Body & paint)

Nissan
Cairo, Egypt
12.2020 - 08.2023
  • Achieved high customer retention via superior service and consistent client engagement
  • Successfully processed 100+ insurance claims monthly, ensuring timely approvals and minimized downtime
  • Improved service sales by 25% through targeted cross-selling and upselling of repair services.
  • Documented all services provided, maintaining comprehensive records.
  • Delivered excellent customer service by understanding and meeting their requirements.
  • Answered 50+ customer queries daily via inbound calls, emails and live chats.

Service Advisor

Mitsubishi
Cairo, Egypt
10.2019 - 09.2020
  • Discussed vehicle conditions with customers and explained necessary maintenance as Service Advisor
  • Assessed client concerns and inputted work orders into dealership system
  • Coordinated with workshop Engineer to provide customers with car status updates and delay notifications
  • Organized vehicle preparation, verified job orders and streamlined invoice processes for efficient deliveries

Service Advisor

Omara Peugeot Service Center
Caro, Egypt
04.2019 - 10.2019
  • Receive Customer, Discuss on vehicle status, explain for customer the maintenance and price
  • Descript the customer’s problems in technical way at Job description
  • Follow up with the workshop Engineer for the statues of the cars in the workshop
  • Finalize the job order and make sure for the total amount of the invoice, Delivery customer to vehicle after he got on Invoice.

Engineering Internship

Citroën & Peugeot Service –Amir & Joseph
02.2019 - 03.2019
  • Learning how to use wire diagram for vehicles
  • Learning multiplex, electronic systems for PSA, Transmission systems and Engine management.

Engineering Internship

Skoda, Obour
07.2017 - 09.2017
  • Worked under supervision of a workshop engineer in troubleshooting and maintenance vehicles.

Engineering Internship

Mercedes Benz
09.2014 - 10.2014
  • Worked as an intern in several fields including: Suspension & Brake system repair, Star diagnosis system, Engine, Transmission, and Electrical system maintenance.

Education

Bachelor of Engineering - Automotive

Hellwan
Cairo / Egypt
04.2001 -

Skills

  • Customer service expertise
  • Tactical decision-making
  • Complaint handling
  • Upselling techniques
  • Team leadership
  • Automotive industry knowledge
  • Data analysis competencies
  • Service level agreement negotiation
  • Project management
  • Cost reduction strategies
  • Complaint resolution
  • Reporting and documentation
  • Technical support
  • Reception management
  • Customer care
  • Vehicle inspections
  • Bodywork repair

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Certification

  • Bachelor of Science in Automotive Engineering (09/2012 - 06/2017)
  • Nissan Service Advisor GNSAP (09/2021)

Personal Information

  • Gender: Male
  • Nationality: Egyptian
  • Marital status: Married

Languages

Arabic
Native
English
Intermediate (B1)

Timeline

Senior Service Advisor (mechanical + Body & paint)

Jetour Auto Egypt
08.2023 - Current

Service Advisor (mechanical + Body & paint)

Nissan
12.2020 - 08.2023

Service Advisor

Mitsubishi
10.2019 - 09.2020

Service Advisor

Omara Peugeot Service Center
04.2019 - 10.2019

Engineering Internship

Citroën & Peugeot Service –Amir & Joseph
02.2019 - 03.2019

Engineering Internship

Skoda, Obour
07.2017 - 09.2017

Engineering Internship

Mercedes Benz
09.2014 - 10.2014

Bachelor of Engineering - Automotive

Hellwan
04.2001 -
  • Bachelor of Science in Automotive Engineering (09/2012 - 06/2017)
  • Nissan Service Advisor GNSAP (09/2021)
Khalil Naguib