Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
SYED RAZIUDIN DAIMI

SYED RAZIUDIN DAIMI

After Sales Professional
Sharjah

Summary

Excellence in managing entire service operations along with implementation of various techniques for improving the process operations along with cost-effectiveness. Proficiency in delivering results in growth, revenue, operational performance, and profitability; building strong rapport with customers through customer centric approach to sustain the profitability of business. Impressive skills in ASDS (Aftersales Dealer Standard) implementation under the guidelines of principle Company. Conceptualized & implemented services plans, policies & procedures and ensuring accomplishment of business goals; devised customer oriented Service Policies, Systems & SOPs. Skilled in planning and executing preventive & corrective maintenance programs and recommending cost-effective engineering solutions. An enterprising leader with strong communication, problem-solving and interpersonal skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure Suitable after Sales Professional position. Ready to help team achieve company goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Strategic Sales Professional with 24 ears of Automotive After Sales Dealer experience. Committed to maintaining relationships with international clients and retaining accounts to increase profit channels. Proven leader with skill in multitasking and managing customer accounts for enhancing product sales and increasing productivity through effective networking and sales. Eager team builder with fantastic leveraging and persuasion skills.2

Strategic Sales Professional with 24 years of Automotive After Sales experience. Committed to maintaining relationships with international clients and retaining accounts to increase profit channels. Proven leader with skill in multitasking and managing customer accounts for enhancing product sales and increasing productivity through effective networking and sales. Eager team builder with fantastic leveraging and persuasion skills.

Overview

2027
2027
years of professional experience
3
3
Certifications
4
4
Languages

Work History

Senior Service Advisor at Body & Paint Shop Sharjah

AGMC
06.2021 - Current
  • Current Responsibility involves managing the entire 'collision-to-completion' process, ensuring that damaged vehicles are restored to manufacturer standards while maintaining high customer satisfaction
  • Key Result Areas:
  • Customer Intake & Initial Inspection
  • Insurance Liaison: Coordinate with insurance surveyors and adjusters to handle claims. They are responsible for obtaining necessary approvals and verifying coverage before work begins
  • Workshop Coordination, Workflow & Progress Management, Quality Control Follow up & Delivery, Monitoring Revenue & Value added Sales
  • Authorized General Distributor of BMW, Dubai, Sharjah & Northern Emirates
  • Developed strong relationships with clients, resulting in increased repeat business and referrals.
  • Acted as a liaison between customers, technicians, parts Department insurance providers, effectively managing multiple stakeholders.
  • Acted as a liaison between customers, technicians, parts suppliers, insurance providers, effectively managing multiple stakeholders.
  • Continuously updated product knowledge through manufacturer training programs and independent research.
  • Maintained detailed records of services performed, tracking trends to inform future recommendations for clients.
  • Mentored junior advisors, sharing industry knowledge and best practices to enhance their skills.
  • Led a team of advisors to consistently achieve monthly performance targets and objectives.
  • Established rapport with new clients by conducting thorough vehicle intake assessments and providing transparent pricing estimates.
  • Streamlined service processes for improved efficiency and productivity within the department.
  • Assisted in creating promotional campaigns to increase sales of maintenance packages and add-on services.
  • Participated in regional meetings representing the dealership''s service department to share successes and collaborate on best practices.
  • Analyzed customer feedback data to identify areas for improvement in service quality or operational processes.
  • Coordinated loaner vehicles for customers during extended repair periods, enhancing overall satisfaction levels.
  • Resolved complex issues, demonstrating expertise in problem-solving and customer relations.
  • Implemented proactive maintenance plans, reducing downtime and increasing vehicle longevity for customers.
  • Collaborated with technicians to ensure accurate diagnoses and timely completion of repairs.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Service In-charge

AGMC
12.2012 - 06.2021

Service In-charge

AGMC
07.2012 - 11.2021
  • Key Result Areas:
  • Conducting data analysis on failures/ specific complaints & feedbacks to Technical Support Team for resolution
  • Managing the channel partners; leading them team of After Market, ensuring upgradation of service facilities and enhancing service delivery performance
  • Organizing training programs to enhance operational efficiencies of workforce pertaining to technical and customer relationship management skills
  • Resolving customer complaints related to product performance & quality of service for all ranges of vehicles and providing resolutions to the issues raised
  • Planning and implementing service operations with focus on implementing set procedures & streamlining systems
  • Monitoring and controlling service processes and customer centric initiatives at channel partner’s end
  • Authorized General Distributor of BMW, Dubai, Sharjah & Northern Emirates
  • Highlights:
  • Played a key role in implementation of ASDS (After Sales Dealer Standard) in a newly opened branch & face Audits from BMW
  • Pivotal in working on customer database & introducing facility; increasing throughput by campaigns & telemarketing
  • Achieved CSI & Mystery Shopper results above the benchmark
  • Certified BMW Service Advisor
  • Ranked 5th position in Middle East top 10 Service Advisor with significant growth in 2011 & 2016

After-Sales Consultant

Abu Dhabi Motors
02.2009 - 12.2011
  • Highlight:
  • Bagged certificate of achievement from BMW Middle East for achieving significant growth & score amongst top 5 service Advisor in Middle East
  • Authorized General Distributor of BMW

After-Sales Consultant

Abu Dhabi Motors
02.2009 - 12.2011
  • Highlight:
  • Bagged certificate of achievement from BMW Middle East for achieving significant growth & score amongst top 5 service Advisor in Middle East
  • Authorized General Distributor of BMW

After Sales Consultant

Abu Dhabi Motors
01.2009 - 01.2011

Sr. Service Advisor

Gargash Enterprises
04.2006 - 02.2009
  • Highlight:
  • Excellent track record of successfully completing 'Certified Service Advisor Certification Course conducted by DCME
  • Authorized General Distributor of Mercedes-Benz

Service Advisor

Gargash Enterprises
01.2006 - 01.2009

Senior Service Consultant

Saud Bahwan Automotive LLC
08.2001 - 11.2005
  • Key Result Area:
  • Acted as a Service In-charge and managed branch activities like labor revenue, productivity growth & market share along with relationship building with government & insurance officials to smoothen the dealing & gain more organizational benefit from these high potential segments
  • Highlights:
  • Successfully achieved a growth of 10% over last year’s business in govt., denting, commercial, & saloon segment in a highly competitive local & organizational atmosphere
  • Merit of receiving an Award for 'Best Environmentally Maintained Workshop' in a survey conducted by Regional Municipality Sohar

Senior Service Consultant

Saud Bahwan Automotive LLC
01.2001 - 01.2005

Works Manager

Indomobile Sales & Service Pvt. Ltd.
02.1999 - 08.2001
  • Joined as Service Advisor and rose to the position of a Works Manager
  • Participated in Works Manager’s Conference arranged by Mahindra & Mahindra Ltd.

Works Manager

Indomobile Sales & Service Pvt. Ltd.
01.1999 - 01.2001

Workshop In-charge

Kailash Agencies Pvt. Ltd.
07.1994 - 02.1999

Workshop In-charge

Kailash Agencies Pvt. Ltd.
01.1994 - 01.1999

Workshop Supervisor (Trainee)

Excellence Group
06.1993 - 06.1994

Sr. After Sales Professional

Education

Management Certification - Brand Management

TIU
Dubai
01-2011

Diploma - Automobile Engineering

BTE
Mumbai
01-1993

Skills

Strategic planning

After-sales Operations

Customer engagement

Automotive dealership management

Campaign coordination

Team management

Clear interpersonal communication

Customer support experience

Financial acumen

Exceptional communication

Customer service expertise

Warranty processing

Accomplishments

    Aug’1 - Nov’05 Successfully achieved a growth of 10% over last year’s business in govt., denting, commercial, & saloon segment in a highly competitive local & organizational atmosphere

    Merit of receiving an Award for “Best Environmentally Maintained Workshop” in a survey conducted by Regional Municipality Sohar Sultanate of Oman

    Apr’06 - Feb’09

    Excellent track record of successfully completing “Certified Service Advisor” Certification Course conducted by Daimler Chrysler Middle East

    Feb’09 – Dec’11

    Bagged certificate of achievement from BMW Middle East for achieving significant growth & score amongst top 5 service Advisor in Middle East

    Jan’12 – Jun’21

    Certification of BMW Service Advisor

    Achieved CSI & Mystery Shopper results above the benchmark

    Ranked 5th position in Middle East top 10 Service Advisor with significant growth in 2011 & 2016

Certification

Works Managers Course By Mahindra & Mahindra Nasik in Aug'00

Timeline

Senior Service Advisor at Body & Paint Shop Sharjah

AGMC
06.2021 - Current

Service In-charge

AGMC
12.2012 - 06.2021

Service In-charge

AGMC
07.2012 - 11.2021

After-Sales Consultant

Abu Dhabi Motors
02.2009 - 12.2011

After-Sales Consultant

Abu Dhabi Motors
02.2009 - 12.2011

After Sales Consultant

Abu Dhabi Motors
01.2009 - 01.2011

Sr. Service Advisor

Gargash Enterprises
04.2006 - 02.2009

Service Advisor

Gargash Enterprises
01.2006 - 01.2009

Senior Service Consultant

Saud Bahwan Automotive LLC
08.2001 - 11.2005

Senior Service Consultant

Saud Bahwan Automotive LLC
01.2001 - 01.2005

Works Manager

Indomobile Sales & Service Pvt. Ltd.
02.1999 - 08.2001

Works Manager

Indomobile Sales & Service Pvt. Ltd.
01.1999 - 01.2001

Workshop In-charge

Kailash Agencies Pvt. Ltd.
07.1994 - 02.1999

Workshop In-charge

Kailash Agencies Pvt. Ltd.
01.1994 - 01.1999

Workshop Supervisor (Trainee)

Excellence Group
06.1993 - 06.1994

Diploma - Automobile Engineering

BTE

Sr. After Sales Professional

Management Certification - Brand Management

TIU
SYED RAZIUDIN DAIMIAfter Sales Professional