Kirti Salvi
Dubai,UAE
Summary
Friendly and open communicator with well developed interpersonal and active listening skills. quick learner and ability to work under pressure. Knowledge of Programming languages, Database, OS. Uses strong time management to meet tight deadlines. Proactive problem solver and energetic team player.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Executive
BLS International Passport and Visa Services
Dubai , UAE
2016.08 - 2017.12
- Offered detailed product and service advice based on customer needs.
- Resolved complaints with proactive problem-solving and analysis.
- Processed applications within target timeframes to prevent backlogs.
- Examined applications and supporting documents to grant a new passport and determine associated conditions.
- Assisted visitors with completing and submitting paperwork.
Quality Analyst
Serco Global Services
Mumbai , India
2013.10 - 2015.11
- Monitoring inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedure.
- Performs call monitoring and provides trend data to site management team.
- Provides feedback to call center team leaders and managers.
- Prepares and analyzes internal and external quality reports for management staff review .
Education
Bachelor of Science - Computer Science
Birla College
IndiaSkills
Technical Proficiency :
- Language and Technologies : JAVA, .net.
- Web Dev. Tools : Html, JAVAscript, xml.
- Database : SQL, ORACLE
- MS Office : M S Word, M S Excel, M S Power Point.
Certification
SEED certified Technology Specialist - JAVA (N0v 2- July 13)
Timeline
Customer Service Executive
BLS International Passport and Visa Services
2016.08 - 2017.12
Quality Analyst
Serco Global Services
2013.10 - 2015.11
Bachelor of Science - Computer Science
Birla College
SEED certified Technology Specialist - JAVA (N0v 2- July 13)
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