Kishwar
Customer Service Officer
United Arab Emirates,UAE
Summary
Personable Customer Service professional offering experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
Languages
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service Officer
AL FARDAN EXCHANGE LLC
SHARJAH, SHARJAH
11.2019 - Current
- Provide fast, excellent and error free remittance services (DD/TT/WU/Instant cash/Ezremit/National bonds) to customers from the published timing of the branch in a professional way.
- Respect AML rules, Policies and procedures of the company where applicable.
- Deal with all customer complaints and find solution or inform and follow up such complaints with customer care cell.
- Handle cash in dirhams and other foreign currencies. Should monitor and balance the cash
- Accounts based on the number of transactions made.
- Check the work of processors in relevant areas of Remittance Operations and ensure
- Accuracy of verification and data entry.
- Responding to queries from branches and other departments and initiating inquiries to them.
- Adhering to internal policy and controls.
- Regular periodic reading and review of relevant policy and procedures documents.
- Monitor daily ongoing market currency rates and decide the buying and selling rate for each currency to attract new customers and retain existing customers ensuring maximum profitability for the company safeguarding customer service intact.
- Processing corporate Business Accounts, Depending on the company profile, by keeping into considering the policies and procedures of CBUAE & CORPORATE COMPLIANCE DEPARTMENT.
- By verifying all the relevant documents required , efficiently execute the corporate remittances in afex internal system and make sure the utmost secure & reliable remittances that meets all legal standards of CBUAE.
- Promoted company brand and unique offerings through personalized customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Collection & Recovery Officer
Hadaf AL Khaleej Debt Collection L.L.C
SHARJAH, SHARJAH
05.2019 - 10.2019
- Counseled debtors on payment options and arranged installment agreements.
- Researched accounts and completed due diligence to resolve collection problems.
- Collected documents and made portfolios for collections accounts.
- Used skip tracing and other techniques to locate debtors.
- Recorded all information regarding financial status of customers.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls to meet demands of busy group.
Customer Service Officer, Operations Department
Bank Al Falah Ltd. Bank
SARGODHA, PAKISTAN
02.2018 - 02.2019
- Promoted company brand and unique offerings through personalized customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Provided primary customer support to internal and external customers.
Education
Master of Business Administration - Marketing Management And Research
University of Sargodha
Sargodha 10.2014 - 01.2018
Skills
Documentation and reporting
Inbound and outbound calling
Payment management
Account management
Presentation skills
Relationship building
Satisfaction monitoring
CRM
Money handling abilities
Complaint resolution
Trusted key holder
Attention to detail
Nationality
Pakistan
Visa Status
Employment Visa
Timeline
Customer Service Officer
AL FARDAN EXCHANGE LLC
11.2019 - Current
Collection & Recovery Officer
Hadaf AL Khaleej Debt Collection L.L.C
05.2019 - 10.2019
Customer Service Officer, Operations Department
Bank Al Falah Ltd. Bank
02.2018 - 02.2019
Master of Business Administration - Marketing Management And Research
University of Sargodha
10.2014 - 01.2018