Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Software
Timeline
Additional Information
Hi, I’m

Kunal Shinde

Assistant Outlet Manager
Dubai Al Khail Gate 1-16 B
Kunal Shinde

Summary

Experience Assistant Restaurant Manager pool & Beach successful at reducing costs, increasing productivity and maximizing customer satisfaction. I'm demonstrating at all times the importance of upholding the highest personal and professional standard and have positive and passionate attitude towards the customers. I’m a team player with a positive outlook and a keen eye for details. Also have well-developed social skills, able to handle all type of people, situation and have high level of versatility and flexibility to meet the varied needs and expectations of customers. I’m people focused and have experience in working for a multi-cultural working environment.

Overview

10
years of professional experience
5
years of post-secondary education
1
Certificate
3
Languages

Work History

Sofitel Dubai The Palm - Multiple Restaurants ( Maui pool & Beach, Manava All Day Dinning ), Dubai

Assistant Outlet Manager
2018.11 - Current (5 years & 10 months)

Job overview

  • Addressed and resolved strategy issues to support sales management and guide business direction.
  • Accomplished multiple tasks within established timeframes.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Onboarded new employees with training and new hire documentation.
  • Recruited and hired top performers to add talent and value to department.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles
  • Managed 1200 covers Breakfast and 1000 covers pool & Beach events.

Sofitel Dubai The Palm - Multiple restaurants ( Manava All Day Dinning , Porterhouse Steakhouse), Dubai

Restaurant Supervisor
2015.04 - 2018.10 (3 years & 6 months)

Job overview

  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Rapidly identified and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Organized implementation of new banners, displays and menus.
  • Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
  • Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.


Sofitel Dubai The Palm - Porterhouse Steakhouse restaurant , Dubai

Restaurant Team Leader
2014.04 - 2015.03 (11 months)

Job overview

  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Managed food resources, memorized orders and coordinated customer service.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Checked identification for minimum age for sale of alcoholic beverages.

Sofitel Dubai The Palm - Porterhouse Steakhouse Restaurant, Dubai

Restaurant Waiter
2013.04 - 2014.03 (11 months)

Job overview

  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Met with chef to review daily specials and menu changes.

Le Pont De la Tour, London

Restaurant Waiter
2010.11 - 2012.02 (1 year & 3 months)

Job overview

  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Informed customers about daily and seasonal specials.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.

Education

Ealing Hammersmith And West London College London

PG in Hospitality And Leadership Management from Hospitality And Leadership
2010.02 - 2012.02 (2 years)

University Overview

Kohinoor Collage of Hotel Management Mumbai, India

Bachelor of Science from Hotel Management
2006.01 - 2009.05 (3 years & 4 months)

University Overview

Skills

    Problem-Solving

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Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 50 in the development of Accor Live Limitless programme
  • NYE 2021 Catered 1098 guest on pool and beach through effectively helping with.
  • I have completed the Dubai Way online course and certified with the utmost knowledge about the Dubai tourism industry.
  • I have complete Basic food hygiene course in TUV Middle East, certified by Dubai Municipality.
  • I have attended and complete the TWI training program, to be the department trainer in food and beverage sector in Sofitel the Palm Dubai hotel.

Certification

PIC

Software

Opera

Oasys Payroll System

Ebuyer System

Food Material Control

MS Office

Timeline

PIC

2022-01
Assistant Outlet Manager
Sofitel Dubai The Palm - Multiple Restaurants ( Maui pool & Beach, Manava All Day Dinning )
2018.11 - Current (5 years & 10 months)
Restaurant Supervisor
Sofitel Dubai The Palm - Multiple restaurants ( Manava All Day Dinning , Porterhouse Steakhouse)
2015.04 - 2018.10 (3 years & 6 months)
Restaurant Team Leader
Sofitel Dubai The Palm - Porterhouse Steakhouse restaurant
2014.04 - 2015.03 (11 months)
Restaurant Waiter
Sofitel Dubai The Palm - Porterhouse Steakhouse Restaurant
2013.04 - 2014.03 (11 months)
Restaurant Waiter
Le Pont De la Tour
2010.11 - 2012.02 (1 year & 3 months)
Ealing Hammersmith And West London College
PG in Hospitality And Leadership Management from Hospitality And Leadership
2010.02 - 2012.02 (2 years)
Kohinoor Collage of Hotel Management
Bachelor of Science from Hotel Management
2006.01 - 2009.05 (3 years & 4 months)

Additional Information

Additional Information

I do here by certify that, the information's furnish by me in the application is true to the best of my Knowledge and belief.

Kunal Shinde

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Kunal ShindeAssistant Outlet Manager