Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Leah Mira

Leah Mira

Abu Dhabi,UAE

Summary

Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Etisalat
Abu Dhabi, United Arab Emirates
08.2023 - 03.2025
  • Promote a variety of technology product by highlighting their benefits
  • Assist customers and build long lasting relationships
  • Identify customer's needs, clarify information and provide solutions
  • Engage customers by performing cross/up selling techniques
  • Deliver the best customer service experience
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Contributed towards achieving store targets whilst ensuring adherence to service standards.

Customer Service Representative

Ibex Global Solutions
remote, Philippnes
09.2020 - 03.2023
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Offered technical support, leading to enhanced user experience.
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Trained new hires for improved productivity and efficiency on the job floor.

Education

Diploma - Bachelor of Secondary Education

Bohol Island State University
Philippines
06.2016 - 03.2020

Skills

  • Client-Focused approach
  • Patient attitude
  • Order processing capability
  • Pressure handling
  • Cash handling
  • Product knowledge
  • Written and verbal communication skills

Languages

English
Advanced

Accomplishments

  • Licensed Professional Teacher 2022
  • Top 1 Agent Employee of the year 2022 in SPCS phones
  • Certificate of Recognition for the 1st quarter of 2022 achieving 100% attainment of the balance score card
  • Store Top Achiever of September 2024
  • Store Best in NPS and RQMS

Timeline

Customer Service Representative

Etisalat
08.2023 - 03.2025

Customer Service Representative

Ibex Global Solutions
09.2020 - 03.2023

Diploma - Bachelor of Secondary Education

Bohol Island State University
06.2016 - 03.2020

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Leah Mira