Lee-Anne Du Plessis
General Manager - Projects
Dubai
Summary
Lee-Anne is an accomplished professional with a wealth of experience in strategic planning, project management, and various other domains such as Free Zone mobilization, company formations, marketing, software development, contract negotiation, vendor management, process and training development, e-commerce, HR solutions, ERP, and CRM solutions. Her proven track record of delivering successful projects across diverse industries speaks volumes of her expertise. Lee-Anne's exceptional leadership skills and unwavering dedication to continuous improvement make her an invaluable asset in any role she takes on. With a strong focus on reliability and effectiveness, she consistently exceeds expectations and drives positive outcomes.
Overview
13
13
years of professional experience
Work history
General Manager - Projects
EZMS ( CZG company )
Dubai
12.2023 - Current
- Organize and lead progress meetings with stakeholders and partners.
- Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
- Delivered projects on time and under budget through strict implementation and cost controls.
- Determined project schedules and kept projects on track using proactive adjustments to workflow.
- Built relationships with stakeholders through outstanding client management skills.
- Conducted technical and customer meetings, increasing communication and strengthening stakeholder relationships.
- Submitted performance feedback to stakeholders, keeping project teams on track.
- Led meetings with department executives to review project status, drafting action plans to deliver proposed changes.
- Negotiated with suppliers to reduce costs.
- Improved operations by generating project status reports and identifying issues for corrective action.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Upheld quality excellence by monitoring and correcting work, delivering projects on time and to meticulous standards.
- Developed analytics tools to track project progress and impact.
- Managed scopes and deadlines using different project management methods.
- Built company reputation by managing and successfully delivering projects.
Managing Partner
mplatform LLC - FZ
Dubai
12.2021 - Current
- Successfully managed the complete cycle of developing a marketplace based in the UAE. This marketplace includes a mobile customer app, a vendor web app, and an admin web app that allows both services and products to be listed and sold.
- Leading the QA and development teams, as well as leading the (UI/UX business logic) of all the modules covered in the marketplace.
- Manage all 3rd party integrations to the marketplace.
- Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives.
- Managed team performance, celebrating successes and identifying areas to improve.
- Negotiated and drafted contracts with business partners, clients and vendors.
- Supervised 15 + testers and developers in providing sound end-to-end testing solutions.
- Collaborated on project work with talented team of developers.
- Collaborated with developers to enhance UX and design seamless user journeys.
- Wrote functional specifications for systems developers and completed regular updates to incorporate changes.
- Collaborated with other developers to identify and alleviate software bugs.
- Replicated customer software issues using Jira & Click Up tools to enable developers to solve bugs quickly.
- Identified and implemented automation requirements through collaboration with project managers and developers.
- Worked closely with other developers, UI/UX designers, business and systems analysts to create cohesive finished GFD Marketplace product.
- Liaised with developers, producers and test analysts to remove correction blockers.
- Worked closely with backend developers for seamless integration of front-end and back-end systems.
- Liaised with developers to implement client requirements and address site issues.
- Provided customer feedback to internal teams and developers to improve products and services.
- Collaborated with software developers, system engineers and other engineering staff to improve quality and reliability of software.
- Collaborated with front-end developers and web designers to match visual design intent.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Communicated test findings, reporting data to stakeholders and developers for review.
- Collaborated with hiring managers to determine job recruitment requirements.
- Assisted with hiring, training and evaluating all catering staff.
- Worked closely with Accounting team to file and update invoices and monitor related payments.
- Planned, designed and implemented effective digital and print marketing materials for clients.
- Maintained excellent client satisfaction by providing in-depth support.
- Addressed employee conflicts, following corporate procedures for timely resolution.
Management
Creative Zone Group
Dubai
04.2021 - 12.2024
- Led the establishment of newly formed group company entities, overseeing the entire process including bank account opening, trade license acquisition, hiring, documentation, and obtaining signatures.
- Supervised the mobilization of free zones, ensuring efficient and timely execution to facilitate smooth operations.
- Successfully managed day-to-day requirements for free zone mobilization, ensuring the completion of all tasks within the specified timeline.
- Led the creation and management of marketing materials for newly formed companies, actively managing agencies and soliciting feedback for continuous improvement for creating the brands.
- Efficiently managed office space - Fit outs , setup etc.
- Conducted comprehensive market research and data analysis to make well-informed decisions regarding contractors, locations, and other crucial factors.
- Maintained regular and effective communication with stakeholders, providing timely updates on assigned tasks and progress.
- Oversaw projects involving freelancers, ensuring successful delivery on all my assigned projects.
- Collaborated with CEOs, department heads, and managers to provide task updates as assigned by stakeholders.
Project Manager
Creative Zone
Dubai
09.2019 - 04.2021
- Set deadlines, assign responsibilities, and monitor progress for company projects.
- Evaluate and recommend changes to current and future projects.
- Lead the implementation of projects from one site to another.
- Define and track project milestones, break projects into manageable actions, and set timeframes.
- Regularly communicate project status to relevant teams, management, and stakeholders.
- Conduct daily/weekly team meetings to address timelines, risks, and issues and provide support to the team.
- Work with the company projects to ensure detailed project timelines are integrated into the company roadmap.
- Ensure teams follow the agreed-upon project structure and effectively utilize project management tools.
- Regularly review and recommend refinements to the project process.
- Develop project timelines based on target release dates and project scope.
- Mobilize appropriate teams for projects based on defined or intended deliverables.
- Escalate issues when deliverables or milestones are not being met.
- Engage with teams to ensure a robust and valuable internal testing phase is completed, and feedback is tracked.
- Provide timely updates to the team to ensure a clear understanding of the project.
- Maintain relations with vendors and third parties.
- Negotiate vendor pricing.
- Oversee given tasks/projects and involve team members who will assist in achieving the deliverables.
- Provide daily updates to the Director and Owners.
- Schedule meetings and manage meeting minutes for completing deliverables.
Operations Supervisor
Majid Al Futtaim
Dubai
06.2017 - 08.2019
- Supervised daily operations and acted as the point of contact for any queries or obstacles.
- Motivated and trained employees to maximize team productivity.
- Established and communicated daily priorities to guide team activities.
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
- Oversaw cash transactions, including managing cash, processing refunds, and ensuring system balance.
- Successfully managed the department budget, controlling expenses and allocating resources effectively.
- Prepared and sent daily financial reports to management, providing crucial information for decision-making.
- Implemented strategies to enhance guest relations, resulting in high levels of guest satisfaction.
- Monitored operations on a daily basis, promptly addressing any issues and making necessary improvements.
- Tracked team performance, identified areas for improvement, and provided constructive feedback and coaching.
- Conducted regular training sessions to enhance team skills and knowledge.
- Created and maintained the team's shift schedule, ensuring adequate coverage and efficient resource utilization.
- Conducted internal audits to ensure compliance with company procedures and regulations.
- Managed department HR requirements, including recruitment, performance evaluations, and employee relations.
- Implemented and monitored safety procedures, conducting regular inspections, and addressing safety concerns promptly.
Operations Executive
Atlantis Resort - The Palm
Dubai
05.2016 - 06.2017
- Facilities management: Supervise the operations and maintenance of facilities.
- Customer service: Address customer inquiries and ensure exceptional customer service.
- Aquaventure ride testing: Perform regular daily operation tests on aquaventure rides.
- Health and safety: Maintain rigorous compliance with health and safety protocols.
- Rescue certification: Attend weekly rescue certificate courses to stay updated.
- HR administration: Support the HR department with administrative tasks.
- Kids club counseling: Provide counseling services in the kids club.
- Coordinating & managing Ramadan events.
Junior Site Manager
Contracta- Force Corporate Solutions
Johannesburg, South-Africa
09.2014 - 08.2016
- Maintain a customer satisfaction rating of 90% or higher.
- Ensure that at least 95% of staff members are available as scheduled.
- Hire a minimum of 5 new employees each month.
- Conduct at least 10 business review meetings per quarter to discuss operations.
- Achieve 100% compliance in monthly audits.
- Conduct 20 background investigations each month as part of our vetting process.
- Maintain a productivity rate of 90% or higher.
- Maintain a staffing cost-to-revenue ratio at or below 25%.
- Achieve a score of 95% or higher in quality and safety inspections.
- Resolve employee issues within 48 hours of being reported.
- Implement at least 3 strategies per year to improve employee retention and achieve a retention rate of 80% or higher.
- Conduct annual evaluations for all employees to assess their performance.
- Maintain accurate and up-to-date employee files.
- Hold monthly private meetings with direct reports to provide feedback and address concerns.
- Maintain a client satisfaction rating of 95% or higher.
- Ensure timely completion of tasks and obtain necessary approvals.
Hockey Coach
Bracken High School
Johannesburg, South-Africa
01.2013 - 11.2015
- Developing and implementing training programs that focus on enhancing players' skills in stick handling, passing, shooting, and defensive techniques.
- Designing game plans and strategies that aim to maximize team performance during matches.
- Developing players' physical conditioning and fitness through tailored programs that cater to their individual needs.
- Fostering a positive team culture that is built on respect, sportsmanship, and camaraderie among players.
- Providing individualized attention and mentorship to players to support their personal growth both on and off the field.
- Analyzing game footage to identify areas for improvement and providing constructive feedback to help players enhance their performance.
- Collaborating with assistant coaches and support staff to evaluate the team's progress and make necessary adjustments for improvement.
Construction Project Manager
Cosira Constructions
Johannesburg, South-Africa
01.2012 - 03.2013
- Control and manage documentation: Ensure the accurate numbering, sorting, filing, and retrieval of electronic and hard copy documents.
- Compliance with standards: Ensure compliance with formal requirements and standards in document preparation and management.
- Document retrieval and distribution: Sort, store, and retrieve documents on behalf of clients and industry professionals. Organize and distribute documents using computer systems.
- Reporting and auditing: Produce progress reports for senior managers. Conduct document reviews and audits to ensure accuracy and adherence to established procedures.
- Project collaboration: Assist in project planning and coordination, working closely with the project team and stakeholders to ensure smooth communication and workflow.
- Technical skills: Possess strong technical skills and proficiency in using various document management systems and software.
- Office environment: Carry out responsibilities in an office environment, where effective document management can be conducted.
Education
High School Diploma -
Marias Viljoen
01.2008 - 12.2012
Skills
- Communication skills
- Leadership skills
- Problem-solving skills
- Time management skills
- Teamwork skills
- Adaptability skills
- Critical thinking skills
- Organizational skills
- Technical skills (specific to your field)
- Analytical skills
- Customer service skills
- Project management skills
- Conflict resolution skills
- Presentation skills
- Attention to detail
References
References available upon request.
Quote
"Don't wait. The time will never be just right."
Napoleon Hill
Timeline
General Manager - Projects
EZMS ( CZG company )
12.2023 - Current
Managing Partner
mplatform LLC - FZ
12.2021 - Current
Management
Creative Zone Group
04.2021 - 12.2024
Project Manager
Creative Zone
09.2019 - 04.2021
Operations Supervisor
Majid Al Futtaim
06.2017 - 08.2019
Operations Executive
Atlantis Resort - The Palm
05.2016 - 06.2017
Junior Site Manager
Contracta- Force Corporate Solutions
09.2014 - 08.2016
Hockey Coach
Bracken High School
01.2013 - 11.2015
Construction Project Manager
Cosira Constructions
01.2012 - 03.2013
High School Diploma -
Marias Viljoen
01.2008 - 12.2012
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