Linsa Poulose
Sharjah
Summary
- Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. 2 Years of Customer Service Experience in different industries.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Guest Relations Executive
Aster, DM Healthcare
02.2023 - 09.2023
- Ensuring exceptional service quality and supporting clinic operations
- Solicited and reviewed guest feedback and promptly resolved complaints through software within TAT and face-to-face interactions
- Handled escalated customer complaints professionally, ensuring swift resolution and satisfaction.
Customer Service Executive
Spice Jet Ltd
07.2022 - 11.2022
- Worked as Customer Service Executive at performed allocations of check-in, Boarding Gates, Level 4, AOCC, Reservations, Handling IROP and solving queries
- Completed AVSEC, DGR and Navitaire Training.
Front Office Assistant
AVION Group, Cochin
06.2021 - 05.2022
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Prepared professional correspondence on behalf of management utilizing strong written communication skills when necessary.
- Updated client databases regularly while maintaining accuracy in contact details comprehensively.
- Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
- Developed promotional materials and executed Social Media Marketing
- Provided clerical support, addressing routine, and special requirements.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
Youth Rep Intern
My Captain, Bangalore
05.2020 - 07.2020
- Business Development
- Marketing and Sale
Education
MBA -
Manipal Academy Of Higher Education
Online Education06.2025
BBA - Marketing
Sri Krishna Arts And Science College
Tamilnadu, India04.2021
Professional Diploma - Diploma in Airport Management
Avion Aviation Academy
Cochin, Kerala06.2022
Skills
- Communication
- Customer Relations
- Adaptability
- Complaint handling
- Telephone etiquette
- Computer literacy
- Exceptional communication
- Positive attitude
- Multitasking capabilities
- Teamwork and Leadership
Languages
Malayalam
English
Hindi
Tamil
Personal Information
Date of Birth: 06/28/00
Hobbies and Interests
- Reading poems, short stories or quotes
- Listening to music
- Watching Movies and Series
Certificate Courses
- Basic Airport Handling - Spicejet Ltd - Valid till July'25
- Entrepreneurship - My Captain, Bangalore
Timeline
Guest Relations Executive
Aster, DM Healthcare
02.2023 - 09.2023
Customer Service Executive
Spice Jet Ltd
07.2022 - 11.2022
Front Office Assistant
AVION Group, Cochin
06.2021 - 05.2022
Youth Rep Intern
My Captain, Bangalore
05.2020 - 07.2020
MBA -
Manipal Academy Of Higher Education
BBA - Marketing
Sri Krishna Arts And Science College
Professional Diploma - Diploma in Airport Management
Avion Aviation Academy
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