Gerald Asiimwe
Business Administration
Dubai
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, Documentation and problem-Solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Relations Executive
Museum Of The Future
08.2021 - Current
- Regulated appropriate staffing levels to meet business and customer requirements.
- Greeted guests upon arrival and offered assistance.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Aviation Security Officer
Emirates Airlines
Dubai, Dubai
08.2020 - 08.2020
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Performed pat-downs to look for unauthorized materials and weapons.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
Education
High School Diploma - Economics
Mbarara Secondary School
Mbarara - Uganda 12.2012
Skills
- Customer Service
- Sales
- Retail Operations
- Communication
- Teamwork
- Adaptability
- Problem-Solving
- Time Management
- Inventory Management
Certification
- CCTV Operator
- People Of Determination Certified
- First Aid Certified
- Fire and Safety Certified
- Cargo and Aircraft protection unit (CAPU)
- Dangerous Goods
Languages
Luganda
Kiswahili
English
Awards
- Eagle Eye Award, Museum of the Future, 02/22/24
- Appreciation Certificate for Outstanding Performance, Museum of the Future, 04/30/24
Personal Information
- Date of Birth: 09/18/93
- Gender: Male
- Nationality: Ugandan
Timeline
Guest Relations Executive
Museum Of The Future
08.2021 - Current
Aviation Security Officer
Emirates Airlines
08.2020 - 08.2020
High School Diploma - Economics
Mbarara Secondary School
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