Louie Angelo Gatula
Flat 202, Baby shop Building, Abu dhabi ,United Arab Emirates
Summary
Industrious individual experienced in managing and mentoring sales assistants. Possesses exceptional interpersonal skills to build rapport with customers. Competently drives employees to exceed targets.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Senior storekeeper
Pull and Bear, Azadea Group
Abu Dhabi, United Arab Emirates
02.2020 - Current
- Analysed sales trends to improve product availability and enhance profits.
- Minimised costs by negotiating with suppliers and introducing process efficiencies.
- Demonstrated product knowledge to enhance customer satisfaction.
- Negotiated better terms with suppliers, resulting in cost savings.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Completed opening and closing procedures each day.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Leveraged strong working knowledge of products and systems within Fashion industry.
Customer assistant
The louver
Abu Dhabi, UAE
01.2018 - 01.2020
- Operated till systems smoothly, streamlining check-out process for customers.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Implemented customer follow up to uphold service standards.
- Stocked shelves regularly for easy access to products by customers.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Offered current, accurate advice on optional solutions for concerns.
- Assisted customers with varying questions using product knowledge and service expertise.
Senior sales associate
Tala shoes LLC
Abu Dhabi , UAE
10.2010 - 12.2017
- Fostered positive relationships with customers to enhance loyalty and retention.
- Escalated complex complaints to managers for assistance.
- Incentivized team by creating reward scheme.
- Placed customer orders, providing guidance on product delivery timeframes.
- Coordinated promotional events to attract new customers.
- Facilitated staff meetings for better communication and team cohesion.
- Analyzed sales to identify top-performing products.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Maintained eye-catching window display to increase footfall by 80%.
- Informed management of potential security threats and issues for action.
- Researched competitor products and determined causes of success for internal marketing efforts.
- Increased current product and service sales through knowledgeable customer advice.
- Devised pitches and presentations targeted to client needs for improved deal closing.
- Strengthened brand identity with precise merchandising strategies.
- Operated cash registers with accuracy and processed cash and card transactions.
Education
High School Diploma - Hospitality Management
University of Luzon
Philippines 06.2009 - 02.2010
Skills
- Sales KPI management
- Product knowledge
- Retail software literacy
- Sales promotion implementation
- Omni-Channel retailing approach
- Stock control systems understanding
- Stock rotation practices
- Commercial acumen
- Project management tools familiarity
- Initiative taking
- Strategic thinking
Languages
English
Advanced
Arabic
Intermediate
Affiliations
- Biking
- Playing Computer
- fashion
References
References available upon request.
Timeline
Senior storekeeper
Pull and Bear, Azadea Group
02.2020 - Current
Customer assistant
The louver
01.2018 - 01.2020
Senior sales associate
Tala shoes LLC
10.2010 - 12.2017
High School Diploma - Hospitality Management
University of Luzon
06.2009 - 02.2010
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