Mahmoud Alnajjar

• Assess the quality of the content and the E-services in the Portal RAK.ae and Mrak App and prepare reports for the status.

• Managing all JIRA activities using agile methodology.

• Performing tests on physical devices.

• Ensuring that production deadlines are met and testing deliverables.

• Working on different types of tests: GUI testing, Smoke testing, functional testing, end-to-end testing, sanity testing, regression testing, acceptance testing, and installation testing.

• Business analysis for Government Departments providing E&M services.

• Troubleshooting UAE PASS issues (registration and account upgrade).

• Provide UAE Pass training to employees.

• Payment issues in E-services and m-services Governments Departments.

• Attending and resolving the complaints technical issues from the users for E-services and M-services, for all RAK Governments Departments.

• Work closely with the project manager, developers, and the quality team to ensure the reliability of the electronic service provided to customers.

• Providing summary reports of the transactions of E&M services for all RAK Government Departments.

Skilled at working independently and collaboratively in a team environment.

Self-motivated, with a strong sense of personal responsibility.

Proven ability to learn quickly and adapt to new situations.

Worked well in a team setting, providing support and guidance.

• SAP support in CRM functional support on digital projects for RAK Government entities in the following Areas:

o SAP CRM Module applying Case Management and Services.

o M-services.

o Unified Business Partner profile across all government departments.

o Interdepartmental integrations.

o BI dashboards using different tools (SAP BI, Qlik sense, etc… ) for government departments KPIs.

• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.
• Identified issues, analyzed information and provided solutions to problems.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Skilled at working independently and collaboratively in a team environment
• Self-motivated, with a strong sense of personal responsibility

• Sourced vendors, built relationships, and negotiated prices.
• Purchased new products and oversaw inventory stocking and availability.
• Coordinated paperwork, updated spreadsheets, and maintained permanent records.
• Performed monthly reconciliation of open purchasing orders.
• Used SAP system to authorize and monitor purchase orders and consumables.
• Purchase or contract for supplies, services and equipment required by any using agency, within the limits of the current budget approved by Administrator.
• Negotiate and recommend execution of contracts for the purchase of supplies, services and equipment.
• Act to procure for the university the needed quality in supplies, services and equipment at least expense to the university
• Discourage uniform bidding and endeavor to obtain as full and open competition as possible on all purchases
• Invite, assess, and award/recommend supplier tenders, bids, quotations, and proposals.
• Establish and negotiate contract terms and conditions, and maintain supplier relationships.
• Prepare and maintain purchasing records, reports and price lists
• Work with internal and external stakeholders to determine procurement needs, quality, and delivery requirements.
• Develop and maintain constructive and cooperative working relationships with colleagues and management
• Identified and targeted critical procurement issues, saving over $5000.

• Receive and count working cash at beginning of shift, Identify customers, validate and cash checks, Accept cash and checks for deposit and check accuracy of deposit slip.

• Process cash withdrawals, Perform services for customers such as ordering bankcards and checks, Perform specialized tasks such as preparing cashier’s checks, personal money orders, Receive and verify loan payments, mortgage payments and utility bill payments.

• Record all transaction promptly, accurately and in compliance with bank procedures, Balance currency, cash and checks in cash drawer at end of each shift.

• Answer inquiries regarding checking and savings accounts and other bank related products, Attempt to resolve issues and problems with customer’s accounts.

• Initiate and open new accounts, Explain, advice on and promote bank products and services to customers, Ensure compliance with all internal controls and established policies and procedures, Respond promptly to customer inquires, manage customers' accounts

• Handle and resolve customer complaints, Obtain and evaluate all relevant information to handle product and service inquiries, Provide pricing and delivery information, perform customer verifications

• set up new customer accounts, process orders, forms, applications and requests

• organize workflow to meet customer timeframes, direct requests and unresolved issues to the designated resource, keep records of customer interactions and transactions.

• record details of inquiries, comments and complaints & record details of actions taken

• prepare and distribute customer activity reports, provide feedback on the efficiency of the customer service process

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
• Maintained database and spreadsheets with accurate inventory and status.
• Tracked hours and expenses to keep project on task and within budgetary parameters.
• Assist the project managers in developing and maintaining documents such as drawings, specifications, approvals and related items utilizing the Engineering Documentation Management system (EDMS).
• Manage and track division documents, images, organize and maintain documents, adhering to the company's document lifecycle procedures.
• Archive inactive records in accordance with the records retention schedule.
• Periodically, train new UAE recruit employees on records management procedures and policies, which include documentation, retention and retrieval.
• Receives and registers Client provided document for detail Engineering or Construction Engineering Project, including in-house generated document.
• Maintains specifically assigned project database/s.
• Undertake various functions related to document control, document archiving, document imaging and maintenance of document register for Construction Projects and/or Detailed Engineering Projects.
• Performs file backup to ensure proper storage and archiving of electronic registers.
• Ensures proper document classification, sorting, filing and proper archiving.
• Monitor the Plant Modifications and establish a data base / electronic program showing the status and ensure that the facility drawings are maintained up to date in accordance with the ADCO standard “Drawing Design and Numbering System Procedure.
• Responsible for organizing / arranging the filing system of Project Coordination section including the projects final dossiers.
• Provide Project Managers, Projects Coordinators and discipline Engineers within the assigned fields with required documents related to projects, utilizing the EDMS system.
• Coordinates and update Division Weekly Report
• Issue online LOA requests.
• Prepare Custom Release Notes for Custom clearance to allow Main contractors release the required material on time.
• Contact with manufacturer and suppliers.
• Prepared meeting agendas and minutes for distribution and record keeping.
• Wrote technical narratives to document processes and design changes.
• Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Documentation Skills, Meeting Planning, Supply Management, Telephone Skills, Office Experience - General, PC Proficiency, Verbal Communication, Internal Communications, Dependability, Professionalism, Client Relationships.
• Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics; coordinating case preparation.
• Maintains attorney calendar by planning and scheduling conferences, teleconferences, dispositions, and travel; recording and monitoring court appearance dates, pleadings, and filing requirements; monitoring evidence-gathering; anticipating changes in litigation or transaction preparation requirements.
• Conserves attorneys time by reading, researching, reviewing, verifying, and routing correspondence, reports and legal documents; drafting letters and documents; collecting and analyzing information; initiating telecommunications; organizing client conferences, and attorney meetings; scheduling couriers, court reporters, expert witnesses, and other special functions; coordinating preparation of charts, graphs, and other courtroom visuals; preparing expense reports.

• Administer and coordinate with various Departments/Sections /units throughout the airport; to ensure efficient and cost-effective Procurement process.
• Ensure efficient & cost-effective provision of Services/items in a timely manner; to all airport Departments/Sections /units as per applicable policies & procedures.
• Perform bidder pre-qualification, bidder lists, bid solicitation, bid analysis, negotiation and commitment/rewarding of purchase orders.
• Prepare relevant Bids tabulation & comparison sheets/reports for processing of Purchase Orders and/or annual Contracts.
• Issuance of Purchase Orders and annual agreements; as per the airport relevant policies & procedures.
• Verified purchase requisitions by comparing items requested to master list; clarifying unclear items; recommending alternatives.
• Forwards available inventory items by verifying stock; scheduling delivery.
• Prepares purchase orders by verifying specifications and price; obtaining recommendations from suppliers for substitute items; obtaining approval from requisitioning department.
• Obtains purchased items by forwarding orders to suppliers; monitoring and expediting orders.
• Verifies receipt of items by comparing items received to items ordered; resolves shipments in error with suppliers.
• Authorizes payment for purchases by forwarding receiving documentation.
• Keeps information accessible by sorting and filing documents, provides purchasing planning and control information by collecting, analyzing, and summarizing data and trends.
• Analyzed inventory to adjust purchasing habits in accord with apparent trends.
• Reviewed and evaluated bid submittals for materials, equipment and services.
• Maintained network of professional contacts to discover new opportunities for good deals on orders.
• Represented companies in negotiating contracts and formulating policies with suppliers.
• Developed cost analyses and prepared recommendations for product managers.