Mahmoud Atef
Dubai,UAE
Summary
Accomplished Business Information Systems graduate with a comprehensive background in sales and customer service within the financial and banking sectors. Renowned for exceptional problem-solving abilities, adept at enhancing customer satisfaction, and proficient in driving high-value financial solutions. Demonstrates a collaborative spirit in cross-functional teams, aiming to contribute dynamic initiative and superior service delivery to progressive organizations.
Overview
3
3
years of professional experience
Work history
Islamic Finance Executive
Abu Dhabi Islamic Bank
2022.06 - 2023.07
- Led the development of customized financial solutions within the realm of Islamic finance, with a focus on retail credit cards and personalloans, significantly improving client satisfaction and understanding
- Consistently surpassed sales targets by fostering robust client relationships and efficiently resolving inquiries, thereby advancing the bank'sfinancial goals
- Oversaw the entire transaction process for clients, ensuring adherence to Sharia principles and stringent bank standards
- Fostered a collaborative team environment, contributing to departmental objectives and elevating service delivery and operational efficacy.
Property Consultant
Arabella Real State (Training)
2022.02 - 2022.06
- Navigated client needs and interests to provide effective property consultation
- Liaised with various internal departments for end-to-end approval processes and issue resolution.
Sales Executive
Arabian Global Timber, AGT
Cairo
2020.10 - 2022.01
- Managed a diverse sales portfolio from initiation to project delivery, including after-sales support, leading to a significant reduction in repeatcomplaints through proactive customer issue resolution.
Education
Bachelor of Business Administration - Business Information Systems
2020
Skills
- Advanced proficiency in Microsoft Office and Visual Studio
- Exceptional problem-solving and decision-making capabilities
- In-depth knowledge of financial products, services, and business banking operations
- Proven ability to work collaboratively across various departments
- Distinguished track record in enhancing customer satisfaction and reducing complaints
Languages
English
Fluent
Arabic
Native
Timeline
Islamic Finance Executive - Abu Dhabi Islamic Bank
2022.06 - 2023.07
Property Consultant - Arabella Real State (Training)
2022.02 - 2022.06
Sales Executive - Arabian Global Timber, AGT
2020.10 - 2022.01
Arab Academy for Science, Technology & Maritime Transport - Bachelor of Business Administration, Business Information Systems