Maninder Kaur
Dubai,UAE
Summary
Customer-focused professional with expertise in cash handling and customer service. Skilled in problem solving, multitasking, and time management, driving operational efficiency in fast-paced settings. Proficient in MS Excel and POS systems, ready to enhance customer satisfaction through effective teamwork and adaptability.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work history
Cluster Reservation Agent
NH Collection Dubai the Palm & Dukes The Palm (Cluster)
- Generating individual and block (Groups) room reservations on OPERA PMS received from Guests, Travel Agents, Online Travel Agents (OTAs) and Sales Department
- Promoting reservation services and Up-selling, when appropriate by informing customers of additional services, special packages and upgrades to different room types
- Changing daily rates on OPERA based on increasing occupancy and as advised by the Revenue manager
- Balancing inventory, opening and closing the house on OPERA based on the occupancy to avoid over bookings
- Preparing invoices for individual and group reservations, refunds and cancellation requests
- Responding to phone calls: handing calls regarding inquiries and guests’ requests
- Assisting Front Office department in terms of preparing and checking arrivals’ lists, also assisting in pre-registration and administrative activities as well as processing advance deposits
- Preparing daily revenue pick up report, daily forecast report and updating STR data
- Creating rate codes and packages, attaching it as negotiated rates to the relevant company/block profiles using OPERA Configuration.
- Coaching and providing back-up support to team members to promote high productivity and work commitment
Hostess
Fairmont Fujairah Beach and Resort
Fujairah
2024.01 - 2026.07
- Greeted guests at entrance, delivering a warm welcome to ensure a positive first impression.
- Seated guests at suitable tables based on party size and preferences to enhance dining experience.
- Managed guest reservations and waitlist to optimise seating efficiency and guest satisfaction.
- Presented menus to guests and detailed daily specials to assist in their dining choices.
- Coordinated with wait staff and kitchen team to ensure seamless service workflow during busy hours.
- Assisted customers with inquiries and managed phone calls, providing timely information to enhance guest experience.
- Maintained cleanliness and organisation of front-of-house area, fostering a welcoming atmosphere for guests.
Guest service associate
Hilton lonavala india
Lonavala, India
2023.08 - 2024.03
Senior Guest Service Associate
Heritage Village Resort
Gurgaon
2023.01 - 2024.01
- Ensure guest satisfaction by anticipating and exceeding expectations
- Delivered exceptional customer service, addressing guest needs and inquiries promptly
- Resolve guest complaints and issues promptly and professionally
- Managed guest check-in process at front desk, check-outs, and reservations efficiently
- Coordinated effectively with housekeeping, maintenance, and other departments to ensure seamless guest experiences
- Maintain accurate guest records and process payments
- Assist in managing VIP guests and special requests
- Trained and supported junior guest service associates to enhance team performance and service quality
- Monitor and maintain the appearance of the guest service area
Guest Service Associate
Westin Mumbai Garden City
Mumbai
2023.01 - 2023.01
- Greeted guests, facilitating smooth check-ins and check-outs
- Answered guest inquiries, providing detailed information about services and amenities
- Handled reservations and managed guest requests, ensuring timely and accurate fulfilment
- Address guest complaints or concerns, ensuring resolution
- Assisted with billing by verifying charges and processing payments efficiently at front desk.
Education
Bachelor of hotel management - Hotel Managemnet
CT Group Of Institutions Shahpur Campus
Jalandhar, India 2018.07 - 2022.05
Skills
- Customer Service
- Cash Handling
- Multitasking
- Teamwork
- Positive Attitude
- Time Management
- Problem Solving
- Adaptability
- Flexibility
- Good Knowledge of Ms Excel, POS system
LANGUAGES
English
Beginner
Hindi
Beginner
Punjabi
Beginner
HOBBIES
Traveling, Dancing, Listening Music, Exploring Adventurous Things
AWARDS
Best Employee of The Month Best, Employee of The Month, Appreciation Letter from General Manager (Heritage)
Accomplishments
Employee of the month in November 2023
Employee of the month in March 2024
Timeline
Hostess
Fairmont Fujairah Beach and Resort
2024.01 - 2026.07
Guest service associate
Hilton lonavala india
2023.08 - 2024.03
Senior Guest Service Associate
Heritage Village Resort
2023.01 - 2024.01
Guest Service Associate
Westin Mumbai Garden City
2023.01 - 2023.01
Bachelor of hotel management - Hotel Managemnet
CT Group Of Institutions Shahpur Campus
2018.07 - 2022.05
Cluster Reservation Agent
NH Collection Dubai the Palm & Dukes The Palm (Cluster)