MANJU KUNWAR
KATHMANDU,NEPAL
Summary
Motivated individual offers bar and restaurant experience to Head Waitress role. Supervises teams to maintain standards and achieve customer satisfaction. Flexible and adaptive to meet changing priorities in fast-paced service environments. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
5
5
years of professional experience
Work History
Head Waitress
Howard Jhonson
Abu Dhabi
09.2021 - Current
- Prevented service disruptions by constantly monitoring F&B supply levels and promptly reordering low-stock items.
- Oversaw staff schedules according to strengths to build productive teams for each shift.
- Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
- Managed cash tips and reconciled tickets against till at end of shift.
- Liaised with bar and kitchen staff to maintain seamless customer service outputs and provide timely delivery of food and beverages.
Waitress
Nationals Hotel
Al Fujairah City, Fujairah
02.2019 - 09.2021
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Greeted and escorted guests to tables.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Sales Assistant
Sanima bank limited
Kathmandu, Nepal
02.2018 - 08.2019
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Assisted customers in locating specific items to boost satisfaction.
Education
High School Diploma - Economics & Commerce
SECONDARY EDUCATION EXAMINATION Hems School, Nepal
Kathmandu 04.2001 -
Skills
- F&B upselling
- Menu memorisation
- Wait staff coordination
- Health and safety protocol
- Food hygiene practices
- Food quality maintenance
Languages
English
Upper intermediate
Arabic
Elementary
Timeline
Head Waitress
Howard Jhonson
09.2021 - Current
Waitress
Nationals Hotel
02.2019 - 09.2021
Sales Assistant
Sanima bank limited
02.2018 - 08.2019
High School Diploma - Economics & Commerce
SECONDARY EDUCATION EXAMINATION Hems School, Nepal
04.2001 -
Similar Profiles
Edgardo I. Hernández ÁlvarezEdgardo I. Hernández Álvarez
Material Handler at Jhonson & JhonsonMaterial Handler at Jhonson & Jhonson
Katherine DavisKatherine Davis
Administrative Coordinator at Jhonson PikeAdministrative Coordinator at Jhonson Pike
Derrick ArmstrongDerrick Armstrong
Babysitter at Jhonson familyBabysitter at Jhonson family
Saroj WastiSaroj Wasti
Cook at Asia kitchen by mainland chinaCook at Asia kitchen by mainland china
Deba Bahadur ThapaDeba Bahadur Thapa
FMCG Supervisor at Spar MarketFMCG Supervisor at Spar Market