MARIA MUNIR
Dubai,UAE
Summary
Driven and adaptable, with strong organisational and leadership skills, combined with keen ability to manage team dynamics and ensure operational efficiency. Demonstrates excellent problem-solving capabilities and effective communication, making significant impact on team performance and customer satisfaction. Ready to contribute to success of [Desired Position] role.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Sales Officer
Mac
Guilford, United Kingdom
09.2022 - 08.2023
- Delivered exceptional customer service to maximise client satisfaction.
- Trained new staff members on company procedures and best practices.
- Collaborated closely with marketing team, ensured brand consistency across all platforms.
Customer service and sales office administrator
Boots UK
Surrey, United kingdom
03.2020 - 02.2022
- Enhanced customer satisfaction by promptly addressing and resolving their queries.
- Generated new business leads for increased sales through proactive networking.
- Provided efficient administrative support to the sales team, improving overall productivity.
- Managed a busy office environment efficiently, ensuring smooth operations at all times.
- Improved repeat customer rate with excellent service delivery and follow-ups.
- Streamlined office procedures to enhance efficiency and productivity within the team.
- Promoted products to customers and capitalised on sales opportunities to increase revenue.
Shift runner
Kfc
Surrey, United Kingdom
02.2018 - 02.2020
- Improved efficiency by streamlining shift handover procedures.
- Maintained cleanliness for a sanitary working environment.
- Enhanced team morale with regular communication and feedback sessions.
- Conducted staff training to ensure consistent service standards.
- Delivered exceptional customer service to maximise client satisfaction.
Education
Bachelor's degree - Bachelor
Nicon international group of colleges, mirpur
Mirpur AJK 02.2014 - 03.2017
Skills
- Customer service
- Stock control
- Team leadership
- Time management
- Sales forecasting
- Workflow optimisation
Languages
English
Fluent
Hindi
Fluent
Urdu
Fluent
Punjabi
Fluent
Arabic
Elementary
Timeline
Sales Officer
Mac
09.2022 - 08.2023
Customer service and sales office administrator
Boots UK
03.2020 - 02.2022
Shift runner
Kfc
02.2018 - 02.2020
Bachelor's degree - Bachelor
Nicon international group of colleges, mirpur
02.2014 - 03.2017
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