Marie-Claude Leclerc
Dubai
Summary
Dedicated professional with a proven track record in managing multiple aspects of business operations, including finance, human resources, and information management. Skilled in adhering to established policies, guidelines, and procedures to ensure efficient service delivery.
By aligning myself with an organization that values diversity, prioritizes client satisfaction, supports ongoing learning and development, and promotes teamwork, I am confident that I can achieve my professional goals while making meaningful contributions to the success of the organization.
Overview
17
17
years of professional experience
Work History
Aquatics Director
GEMS Dubai American Academy
08.2010 - Current
- Directed all aspects of the aquatics program, including staff management, scheduling, and program development
- Ensured adherence to safety protocols and industry standards, resulting in a safe and secure environment for all users
- Developed and implemented innovative programming to cater to the needs of diverse age groups and skill levels
- Managed budgetary responsibilities, including procurement, expense tracking, and revenue generation strategies
- Cultivated positive relationships with students, parents, and staff to promote participation and engagement
- Led training sessions and workshops for staff to enhance skills and maintain certifications.
Director
Groupe Lyras Inc.
09.2007 - 12.2009
- Developed a new employee orientation and integration program
- Reduced workflow inconsistencies by recruiting and hiring capable staff members
- Provided employee with relationships, tools and information necessary to become a successful member of the organization
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Assessed financial statements and sales reports to evaluate team's performance, develop targeted improvements and implement changes resulting in
- Identified and proactively solved internal problems related to employee turnover by revamping training approaches
- Gathered and organized supplementary material to support structured training program for the certification of the new insurance brokers
- Mentored new hires, resulting in stronger staff development and increased productivity.
Part-time Instructor
College CDI
09.2007 - 12.2009
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Oversaw curriculum development and implementation in alignment with best practices.
- Developed and implemented classroom routines to address varying student needs.
Education
PHRi - Professional in Human Resources Int. - Certification in Human Resources
HRCI
12.2020
Post Graduate Certificate in Int. Education - Education
University Of Nottingham
10.2018
MBA - General Management
Sherbrooke University
12.2003
Bachelor of Arts - Education
University Of Quebec In Montreal
Canada08.1996
Skills
Service Delivery Management
Financial Management
Human Resources Administration
Information Management
Policy Adherence
Process Improvement
Cross-Functional Collaboration
Organizational Skills
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Aquatics Director
GEMS Dubai American Academy
08.2010 - Current
Director
Groupe Lyras Inc.
09.2007 - 12.2009
Part-time Instructor
College CDI
09.2007 - 12.2009
PHRi - Professional in Human Resources Int. - Certification in Human Resources
HRCI
Post Graduate Certificate in Int. Education - Education
University Of Nottingham
MBA - General Management
Sherbrooke University
Bachelor of Arts - Education
University Of Quebec In Montreal
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