marwan darwish

Experienced Aviation Professional with 15 Years of Service at Emirates Airlines
A dynamic and versatile professional with a proven track record spanning 15 years at Emirates Airlines. Began as a Customer Agent, progressed to Senior Customer Agent, and then to Supervisor, excelling in delivering exceptional customer service and operational excellence. Transitioned to the Development Department, where I spent 8 years as a Workplace Coach and Trainer, onboarding and mentoring new joiners. Spearheaded the Staff Reward Program, managing recognition initiatives for a workforce of 3,300 employees. In 2023, assumed the role of Passenger Duty Controller in Baggage Services, overseeing critical operations and ensuring smooth passenger experiences. Known for strong leadership, training acumen, and operational efficiency.