Mawuli Dzameshi
Bellman
Dubai,United Arab Emirate
Summary
Focus bellman with an impressive track record in collaborative, cross-functional teamwork within high-pressure environments.
Adept at project planning and managing multiple accounts at once. Dedicated to improving hotel guest experience and meeting business objectives.
Dedicated bellman with 7 years of experience. Demonstrated a history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience. Enthusiastic bellman with knowledge of resolving customer problems.
Works to increase success through effective work strategies and customer service. A resourceful employee with outstanding knowledge to develop and maintain a healthy customer pipeline. Consistently works to attract new business opportunities. in administrative oversight, recruitment processes and customer service improvements.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Bellman
25 Hours Dubai One Central
Dubai
03.2023 - Current
- Addressed customer questions and escalated customer complaints following established procedures.
- Took room service orders and delivered food items to guest accommodation, complying with food safety and hygiene standards.
- Adhered to company safety regulations and OSHA requirements.
- Ran errands on behalf of customers and parked guest vehicles.
- Handled equipment, chemicals and materials with caution.
- Responded promptly to guest requests for additional amenities and services.
- Conducted deliveries on bikes, foot and in cars.
- Explained features in accommodation venue and answered guest questions.
- Kept lob and entrance areas clean and organised to create welcoming first impression for guests.
- Conducted deliveries between businesses, shops and households.
- Maintained positive, helpful attitude to deliver exceptional customer service.
- Liaised with transportation services to arrange luggage transfers for guests arriving from or departing to external locations.
- Maintained security of guest luggage and business property.
- Sorted goods for delivery based on routes.
- Increased workplace safety by reporting potential hazards to supervisor.
- Coordinated with housekeeping to deliver and collect laundry items for guests.
- Carried luggage for guests, providing outstanding customer service.
- Marked baggage accurately with claim checks
- Built and maintained strong working relationships with regular customers.
- Welcomed guests in friendly, professional manner.
- Provided guests with information regarding hotel's amenities, local attractions and dining options.
- Coordinated group arrivals and departures, handling multiple luggage items efficiently.
Doorman/ Bellman
Queens Hotel Ghana
Accra , Ghana
03.2020 - 02.2024
- Escorted guests to and from rooms, assisting with their luggage and engaging in friendly conversation.
- Organised and prioritised luggage storage to provide quick retrieval for departing guests and timely check-in for new arrivals.
- Delivered messages and packages within desired timeframes.
- Assisted guests with loading and unloading of luggage from vehicles.
- Kept lobbies and reception areas clean, tidy and hazard-free, storing luggage away from pathways.
- Maintained high standard of service and delivered exceptional customer service, upholding brand standards.
- Provided support during peak arrival and departure times, managing multiple tasks at once.
- Supported customers with special requirements to enhance service.
- Planned most efficient route to meet daily delivery goals.
- Built and maintained strong working relationships with regular customers.
- Marked baggage accurately with claim checks
- Carried luggage for guests, providing outstanding customer service.
- Kept up-to-date knowledge of local tourist attractions and shared tourist-related information with guests.
- Liaised with transportation services to arrange luggage transfers for guests arriving from or departing to external locations.
Lobby Ambassador
Sofitel Jumeirah Beach
Dubai
06.2021 - 05.2022
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
Doorman
Accra City Hotel
Accra , Ghana
02.2017 - 01.2019
- Monitored guest behaviour, maintaining a positive, safe environment at all times.
- Maintained customer safety whilst entering and exiting the establishment through.
- Provided a warm welcome to guests, managing entry and exit numbers in line with hotel requirements.
- Used outstanding interpersonal skills to resolve incidents calmly and professionally.
- Offered venue direction and guidance to guests, assisting with lugguge services.
Education
High School Diploma - English
Abor Senior High School
Ghana 03.2013 - 04.2015
Skills
⦁ Opera
⦁ fire safety
⦁ Guest Experience Platform
⦁ Maintains a positive and approachable personality and punctual
⦁ A proactive approach to problem-solving
⦁ Ability to be adaptable to change, quick thinking, and able to make decisions under pressure whilst maintaining attention to detail Well organized, self-managed and motivated Handle multiple demands, remain calm and effective under pressure and resolve issues quickly
⦁ Effective, full, clear and concise communication is essential
⦁ Respect the privacy of guests and colleagues
⦁ Respect the contribution of fellow crew members and actively promote teamwork
⦁ Ability to live in close quarters, and share limited space with cabin mates
⦁ Well-groomed and neat appearance
⦁ Ability to deliver a high standard of performance
Languages
English
Fluent
Accomplishments
I was awarded best review staff and also anemployee of the month
currently certified as cross-trained concierge
Timeline
Bellman
25 Hours Dubai One Central
03.2023 - Current
Lobby Ambassador
Sofitel Jumeirah Beach
06.2021 - 05.2022
Doorman/ Bellman
Queens Hotel Ghana
03.2020 - 02.2024
Doorman
Accra City Hotel
02.2017 - 01.2019
High School Diploma - English
Abor Senior High School
03.2013 - 04.2015
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