MELWYN DCUNHA

• Facilitating Seamless Inbound-Outbound Logistics operations.
• Set overall Supply Chain strategy and define standards as per organization guidelines.
• Monitoring and managing the DC operational costs against the budget.
• Ensuring compliance with organization standards and local policies and practices.
• Facilitating the coordination with the team to optimize service level and overall efficiency.
• Ensuring data availability for creating reports as required.
• Set the KPIs and guidance to supply chain teams on effective development techniques.
• Identify team building opportunities and promote training and development activities.
• Keep up to date with WMS, ERP and other IT systems.
• Establish hiring practices and criteria ensuring right candidates are hired based on requirement.
• Setting up, defining and managing the budget for the supply chain function.
• Taking care of people development, facilitating coordination, efficiency and effectiveness.
• Coordinating and directing DC manager on selecting staff, planning shifts, routine and preventive
measures.
• Monitoring and improvement of current performance against set standards.
• Follow-up on marketing leads in order to secure sales opportunities.
• Develop and implement solutions effective for improving sales efficiency and performance.
• Manage sales incentive program to ensure sales achievements are recognized through career
progression or monetary accolade.
• Monitor the overall performance of sales to ensure seamless operations through quick processing
of transactions.
• Review sales records and develop action plans to increase sales figures.
• Prepare and present periodic sales reports to company management to provide information useful
in taking key business decisions.
• Develop and implement solutions effective for improving sales efficiency and performance.
• Carry out assessments to identify and eliminate efficiency limiting and time- consuming factors.

• Development of Trade lanes and areas of focus in order to improve and increase volumes from Europe and Far East to the UAE for both Airfreight and Ocean freight
• Manage strategic trade lanes to the Middle East Area identified by the organization
• Develop the LCL and Air console product
• Manage portfolio of customers based on geographical area and expanding the company's presence
• Build and maintain a rapport with customers to increase opportunity and develop the business
• Educating customers on value added services and their benefits Work closely with products to help acquire new business and penetrate through competition
• Win, Retain, Grow new and existing customers (Conversion, Penetration, Retention)
• Coordinating with operations and customer service to execute the shipping process based on SOP
• Process based on SOP Negotiations/Re-negotiations/Contract
• Compliance/Renewal/Payment follow ups Achieving a variety of targets (revenue and activity)
• Accomplishing projects/tasks set by Management Action qualified sales leads
• Enhance the customer base for the organization by visiting corporate, individual clients and personal clients followed by after sales services
• Development for new and parallel products such as insurance
• Directing sales promoting activities Strive towards achieving the set KPI's

• Development of Trade lanes and areas of focus in order to improve and increase volumes from Europe and Far East to the UAE for both Airfreight and Ocean freight
• Manage strategic trade lanes to the Middle East Area identified by the organization
• Develop the LCL and Air console product
• Manage portfolio of customers based on geographical area and expanding the company's presence
• Build and maintain a rapport with customers to increase opportunity and develop the business
• Educating customers on value added services and their benefits
• Work closely with products to help acquire new business and penetrate through competition
• Win, Retain, Grow new and existing customers (Conversion, Penetration, Retention)
• Coordinating with operations and customer service to execute the shipping process based on SOPs
• Accomplishing projects/tasks set by Management Action qualified sales leads
• Enhance the customer base for the organization by visiting corporate, individual clients and personal clients and continuing after sales services

• Territory Management and actively involved in improving the organizations presence and development of Northern Emirates from Sharjah to Ras Al Khaimah along with working closely with existing customers in Dubai and Jebel Ali
• Work on potential and existing customers within the set industry verticals as well as Key Accounts management
• Work closely with allotted Sales Coordinator in order to fix new
• Sales leads and quote follow-ups
• Coordinating with the relevant pricing desks (Air/Ocean/ Road) to provide with quotes for customers as per their requirements and deadline
• Ensure inquiries are responded to and quotes sent within the set turnaround time by the pricing team
• Build a rapport with customers to increase opportunity and develop business
• Identify customer satisfaction and encourage involvement in the annual satisfaction survey

• Maintaining existing customers and expanding into various opportunities available
• Providing priority customers with Key Account Management facility by utilizing the resources available within the company
• Selling of Danzas Portfolio of services and promoting in house products such as our Freighter service / LCL and LTL products
• Consistent updating of customer database
• Direct customer queries to the correct department
• Arranging meetings with potential customers and getting management involved where needed
• Promoting Danzas corporate image and ensuring the best customer experience