Messiah Sadural
Abu Dhabi,United Arab Emirates
Summary
Experienced in delivering exceptional luxury customer experiences with a strong silver service and fine dining background. Adept at managing VIP and VVIP protocols, ensuring the highest standards of cultural sensitivity and discretion. Skilled in aviation safety and emergency procedures, with a keen eye for personalisation and attention to detail.
Career goal: To leverage extensive skills in a challenging role within the luxury hospitality or aviation industry, contributing to elevated service standards and client satisfaction.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Cabin Crew
Wizzair Abu Dhabi LLC
Abu Dhabi, United Arab Emirates
03.2023 - Current
- Conducted pre-flight checks to ensure all equipment was functioning correctly.
- Managed onboard retail sales, boosting airline revenue without compromising on service quality.
- Maintained poise and professionalism under pressure, offering top-tier passenger assistance.
- Upheld high standards of personal appearance as representative of the airline brand.
- Participated in regular training sessions to stay current with company policies and aviation regulations.
Palace Staff
Al Mina Palace - Al Nahyan VVIP Complex
Abu Dhabi, United Arab Emirates
01.2022 - 03.2023
- Provided bespoke service to VVIP clientele, ensuring personalized luxury experiences.
- Managed VVIP requests with discretion and efficiency.
- Maintained an immaculate, comfortable, and sanitary environment for high-profile guests.
- Supported land-based Yacht Management Operation inside the palace and excursions.
Guest Service Associate
Bacau Bay Resort Coron
Coron, Palawan, Philippines
11.2019 - 10.2020
- Supervised front desk operations, ensuring prompt resolution of guest inquiries.
- Delivered excellent customer service, adhering to luxury hospitality standards.
- Assisted VIP guests, resolving escalations with tact and professionalism.
- Handled cash transactions securely and reduced discrepancies in financial reporting.
- Well-versed in Infor HMS Software
Front Office Agent
Two Seasons Bayside Hotel Coron
Coron, Palawan, Philippines
10.2018 - 09.2019
- Managed check-in and check-out procedures with efficiency and courtesy.
- Delivered seamless guest experiences through expert problem-solving and hospitality.
- Facilitated efficient communication by liaising between guests and hotel departments.
- Provided clerical support to company employees, including copying, faxing, and file management.
- Well-versed in Infor HMS Software
Education
Bachelor of Science - Tourism Management
Palawan State University
Puerto Princesa City, Palawan 06.2014 - 04.2018
High School Diploma -
Holy Redeemer School
Dasmariñas City, Cavite, Philippines 06.2010 - 04.2014
Skills
- Silver Service & Fine Dining
- VIP & VVIP Protocols
- Luxury Customer Experience
- Aviation Safety & Emergency Procedures
- Cultural Sensitivity & Discretion
- Multilingual Communication
- Personalization & Attention to Detail
- Time Management & Efficiency
Languages
English
Fluent
Filipino
Native
Certification
- GCAA: Aviation Medical Certificate (Valid until March 2028)
- GCAA: Cabin Crew Attestation
- Type Conversion Training – Airbus A320, A321 NEO, CEO Variant
- Dangerous Goods Training
- Aviation Security e-Training
- First Aid Training
- Flight Safety, Compliance, and Alertness Management Training
- Crew Resource Management Training
Timeline
Cabin Crew
Wizzair Abu Dhabi LLC
03.2023 - Current
Palace Staff
Al Mina Palace - Al Nahyan VVIP Complex
01.2022 - 03.2023
Guest Service Associate
Bacau Bay Resort Coron
11.2019 - 10.2020
Front Office Agent
Two Seasons Bayside Hotel Coron
10.2018 - 09.2019
Bachelor of Science - Tourism Management
Palawan State University
06.2014 - 04.2018
High School Diploma -
Holy Redeemer School
06.2010 - 04.2014
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