Summary
Overview
Work history
Education
Skills
Websites
Certification
LANGUAGES
Personal Interests
Career Highlights
Affiliations
Timeline
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Michelle Kossaifi

Michelle Kossaifi

Dubai

Summary

Dynamic professional with a strong focus on problem-solving, leadership, and partner retention strategies. Demonstrates exceptional ability to develop and implement effective solutions that enhance organisational performance. Committed to leveraging skills to drive success and foster long-term partnerships.

Overview

12
12
years of professional experience
1
1
Certification

Work history

Business Development & Special Projects Lead – Middle East

KitchenPark
Dubai
2024.01 - 2025.11
  • Spearheading the launch of HungerHub, a dine-in and food court initiative expanding KitchenPark’s service offering.
  • Leading the regional expansion strategy, including the successful launch of kitchens in Doha, Qatar.
  • Building strategic partnerships and identifying growth opportunities to diversify revenue streams across markets.

Regional Customer Success Manager – Middle East

KitchenPark
Dubai
2023.01 - 2024.01
  • Managed multi-country operations across the GCC, improving overall retention and customer satisfaction.
  • Reduced churn rate from 8% to 2.5%, and maintained Customer Success cost below 5% of revenue.
  • Implemented Zendesk and automated workflows to streamline customer communication and performance tracking.
  • Led the launch of Bahrain operations in collaboration with local and regional teams.

Head of Customer Success – UAE

KitchenPark
Dubai
2021.01 - 2023.01
  • Oversaw Customer Success for 12 facilities hosting over 300 kitchens, driving sales and operational excellence.
  • Negotiated with DMCC to reopen the JLT facility within 7 days, preventing extended downtime.
  • Collaborated with Sales and Operations to increase GMV and achieve an average basket size of USD 22.
  • Developed and implemented processes that enhanced onboarding, satisfaction, and long-term retention.

Strategic Account Manager

Zomato
Dubai
2019.01 - 2021.01
  • Managed key enterprise accounts including Wendy’s, Paul, and Manoushe Street, achieving strong ROI on marketing initiatives.
  • Sold CPC advertising solutions to enterprise clients and demonstrated measurable sales growth.
  • Provided strategic consultation on online ordering, resulting in double-digit growth for top accounts.

Personal Banker

Audi Bank
Beirut
2017.01 - 2018.01
  • Handled account openings, retail banking, and small business loans; achieved consecutive quarterly sales goals.

Personal Banker

Bank of Beirut
Beirut
2014.01 - 2017.01
  • Managed client portfolios and retail banking products, consistently achieving and exceeding sales targets.

Education

Master's Degree - Marketing

Sagesse University
Lebanon

Bachelor's Degree - Business Administration

Sagesse University
Lebanon

Skills

  • Problem-solving
  • Leadership
  • Partner retention strategies

Certification

CISI – Introduction to Finance

LANGUAGES

English – Fluent
French – Fluent
Arabic – Native

Personal Interests

Yoga, boxing, and pilates enthusiast with a strong commitment to fitness and mindfulness.

Career Highlights

  • Reduced customer churn from 8% to a record low of 2.5% across multiple markets.
  • Led the launch of HungerHub, a dine-in and food court concept, and expanded KitchenPark operations to Doha, Qatar.
  • Drove partnerships with Kitopi and Noon to improve efficiency and delivery performance.
  • Collaborated with government entities across the UAE, Bahrain, Qatar, Kuwait, and Saudi Arabia to shape CloudKitchen regulatory frameworks.
  • Successfully reopened JLT facility in Dubai within 7 days after closure through effective negotiation with DMCC.

Affiliations

  • Reading
  • Traveling
  • Boxing

Timeline

Business Development & Special Projects Lead – Middle East

KitchenPark
2024.01 - 2025.11

Regional Customer Success Manager – Middle East

KitchenPark
2023.01 - 2024.01

Head of Customer Success – UAE

KitchenPark
2021.01 - 2023.01

Strategic Account Manager

Zomato
2019.01 - 2021.01

Personal Banker

Audi Bank
2017.01 - 2018.01

Personal Banker

Bank of Beirut
2014.01 - 2017.01

Bachelor's Degree - Business Administration

Sagesse University

Master's Degree - Marketing

Sagesse University
Michelle Kossaifi