Milestone Jeffrey Lago
Abu Dhabi
Summary
With a solid foundation in computer technology from Southern Luzon State University and a series of industry-recognized certifications, the team at China Petroleum Pipeline Engineering Co., Ltd. Maintains robust IT systems in line with ADNOC's stringent standards. Specializing in Citrix Workspace, Windows 365, and Azure Active Directory, high availability and compliance are ensured across the network infrastructure.
Collaboration and technical support are the cornerstones of success as complex IT assets and user support are managed, contributing to the seamless operation of the organization. A proactive stance in leveraging technical expertise fosters continuous improvement in a highly dynamic sector, positioning the company at the forefront of technical innovation within the oil and gas industry.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
IT Specialist
China Petroleum Pipeline Engineering Company Ltd
2023.01 - Current
- Providing technical support to all employees, clients (ADNOC), and end users
- Managing & maintaining list of IT Assets & Issuing IT Assets to the end users
- Ensuring all devices are compliant & available as per the ADNOC Standard and Requirements
- Ensuring all software, Citrix, and Access required are installed for Client
- Creating User-accounts, Active Directory Management & Email Configuration & Maintenance
- Assisting wide range of issues, including connection problems, data access, network failures, LAN/WAN Cisco Networks, VPN networks, poor computer performance, and cloud migration
- Performing IT Maintenance, Troubleshooting, and installation on-site offices
- Supporting remotely 24/7 head office, branch office, and other projects
- Ensuring Company network security, data, servers, and firewalls are secured & protected with anti-virus
- Commissioning and installing upgrades, repairs, troubleshooting & PowerShell, maintenance programs, backup management and data transfers
- Solving problems with various appliances, including printers, scanners, desktop and laptop computers, handheld devices, and servers
- Performing Installation of CCTV, Biometrics, Badge, IP Telephones, Citrix, & Shared folder
- Assisting large meetings, construction meetings, weekly meetings & important meetings
- Maintaining & Installation of On-site Server for ADNOC for the MIRFA Project & MOL Project
- Ensuring all system patches are installed and up to date.
Infrastructure Technical Support Engineer
Accenture
2021.09 - 2022.12
- Second line IT support
- Smartphone support (support + organize replacement programs)
- Replacing laptops
- Carrying out simple hardware repairs/replacement
- Process support requests (Portal)
- Review support processes and automate where possible
- Provide support for Microsoft Team Live Events
- Install and configure computer hardware, software, networks and applications
- Continuously monitor and maintain systems and networks
- Respond to technical support calls from other staff members or clients and communicate how to resolve issues
- Diagnose and troubleshoot system and network problems, software faults or hardware complications
- Managing IT Service-now with the IT Support Teams & Managing Local Servers
- Support roll-out of new applications
- Keep record of issues, along with solutions, to refer back to in future instances.
IT Support Engineer
TOSHIBA Information Equipment Philippines
2019.05 - 2021.08
- Maintain and Control PC Clients in offices
- PC Client Setup, Configuration, Repair and Troubleshooting & Powershell
- Software installation and Deployment to PC client
- Maintenance of antivirus control and smart data encryption of clients
- Technical Support to End users
- Perform other related jobs as deemed necessary by immediate superiors
- Receive User's PC client requirements for both hardware and Software including networking
- Analyze End-user complaints, requests, and inquiries through Calls & Service-now
- Provide countermeasures and solutions to End-user problems
- Creation of User accounts (Active Directory) & outlook email (Azure)
- Create Group mail requested, shared folder/devices access(MCORE)
- Granted Internet access & RAS / Requested by the users
- Support Japanese for any requested concerns
- Checking and Investigate Virus Detection
- Support POS & Initiate Remote Control for urgent purposes
- Program batch files & VBS files as tools.
IT Support Staff
Southern Luzon State University
2020.10 - 2021.03
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Provide technical support to students, faculty, and staff for computer hardware, software, and network issues.
- Manage and maintain IT assets such as computers, printers, projectors, and other equipment.
- Assist in setup and maintenance of computer labs, classrooms, and multimedia facilities.
- Troubleshoot and resolve issues related to internet connectivity, email access, and software applications.
- Ensure compliance with IT policies and security measures to protect sensitive data and systems.
- Install and configure software programs and updates as needed.
- Train users on how to use technology effectively for educational purposes.
- Collaborate with other departments to integrate technology into curriculum and administrative processes.
- Provide guidance and support for online learning platforms and distance education tools.
- Stay updated on emerging technologies and best practices in educational IT support.
Education
No Degree - Cisco Certified Network Associate
Time & Training Centre
Abu Dhabi10.2023
Bachelor of Science - Industrial Technology
Southern Luzon State University
Philippines04.2019
Skills
- IT Infrastructure Management:
- Network Security
- Remote Support & IT Service Management
- Information Security and Disaster Recovery
- Software and System Administration
- Software Implementation
- System Upgrades
- Technical issue analysis
- IT risk management
- Information Security
- Software Implementation
- System Upgrades
Personal Information
- Title: IT Specialist
- Nationality: Filipino
Details
Abu Dhabi, United Arab Emirates, +971568361031, lmilestonejeffrey@gmail.com
Certification
Cisco Certified Networking Associate Routing and Switching, Time and Training Center - Abu Dhabi, Abu Dhabi, 09/01/23, 12/31/24, Studied Computer Systems Networking and Telecommunications, gaining expertise in network configurations, troubleshooting, and security protocols. Applied skills through hands-on projects and real-world scenarios for practical learning
Languages
English
Projects
EPC For the Replacement of Main Oil Lines, MOL-1.2 & MOL-3.5 From MP-21 to Jebel Dhanna (CPP)
Jan 2023 - Present Jan 2023 - Present
- Dedicated IT Specialist in this project with more than 1 year
Mirfa Plant Modification & Pipeline Work (Mirfa to Ruwais) – 10/2022 – 11/2024 (CPP)Mirfa Plant Modification & Pipeline Work (Mirfa to Ruwais)
10/2022 – 11/2024 (CPP)
- Dedicated IT Specialist on-site.
LinkedIn Certificates
- Zendesk Customer Service Professional Certificate - Exam Passed
- Twilio Programmable Messaging and Voice Professional Certificate - Exam Passed
- ServiceNow IT Leadership Professional Certificate - Exam Passed
- Power BI Essential Training - Exam Passed
- Learning Data Analytics: 1 Foundations - Exam Passed
- Cybersecurity Foundations - Exam Passed
- Career Essentials in System Administration by Microsoft and LinkedIn - Exam Passed
References
- Larry P. Guntang, China Petroleum Pipeline Engineering Company Ltd, lguntang@cppuae.com, +971569976011
- Izhar Sarwar Khan, ADNOC Gas Processing, +971542473331
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 3 staff members.
- Participated in various incentive programs and contests designed to support achievement of production goals.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time offPersonal development programsSoftware
Microsoft Office 365
Zendesk
Service-now
Windows 365
Citrix
Azure
Etc.
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Interests
Website Development
Infrastructure
Networks
Timeline
IT Specialist
China Petroleum Pipeline Engineering Company Ltd
2023.01 - Current
Infrastructure Technical Support Engineer
Accenture
2021.09 - 2022.12
IT Support Staff
Southern Luzon State University
2020.10 - 2021.03
IT Support Engineer
TOSHIBA Information Equipment Philippines
2019.05 - 2021.08
No Degree - Cisco Certified Network Associate
Time & Training Centre
Bachelor of Science - Industrial Technology
Southern Luzon State University
Cisco Certified Networking Associate Routing and Switching, Time and Training Center - Abu Dhabi, Abu Dhabi, 09/01/23, 12/31/24, Studied Computer Systems Networking and Telecommunications, gaining expertise in network configurations, troubleshooting, and security protocols. Applied skills through hands-on projects and real-world scenarios for practical learning
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