Mina Mikhaeil

Self-starter with a demonstrated track record of sales success. Adept at establishing high-performance cultures and leading by example to transform average sales professionals into consistent sales closers. Personable Retail Sales Manager offering excellent skills in managing talented teams and reducing shrink. Pursuing similar position where well-qualified individual with understanding of merchandising strategies is highly sought. Bilingual Retail Sales Manager with experience driving business growth and creating positive working environment. Eager to apply outstanding client rapport and marketing strategy skills to augment employer's services and market share. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.
• Supervised team of 12 staff members.
• Uncovered and eliminated security issues, reducing shrinkage.
• Completed manager training program.

Computer Skills & courses :

 Windows98 /2000:2010 / ME / XP

 Microsoft Office ( Word , Excel , Access , Power Point )

 typing Skills (Excellent)

 Brand Essentials & Commercial awareness course

 Retail math Course

 Retail Management course

 Communication skills Course

 Data Entry

My Track :

i. Staff Management

ii. Store Management

iii. Stock Management

iv. Services Management

 Brand delivery:

a) Retail standards & checklists

b) Visual merchandising

c) Staff appearance

 Store operation:

a) Staffing

b) Staff notice boards

c) Start up meeting

d) Stockton setup

e) Sales floor control

 Selling model:

a) Pre sales preparation

b) Opening the sale

c) Progressing the sale

d) Sales presentation

e) Objection handling

f) Closing the sale

 Commercial focus:

a) Sales per square foot

b) Foot traffic Conversion rate

c) Sales count Average transaction value

d) Profit margin

e) Stock turn

f) Product returns

g) Sell through percentage

 People focus

Personal Skills :

 Hard worker

 Ability to work in a team

 High ability to learn

 Good ability to work under pressure

 Excellent communication and selling skills

 Excellent Negotiation Skills

 Very presentable

 Effective interpersonal and team build