MINHAL HUSSAIN
Ajman,United Arab Emirates
Summary
Friendly and driven individual with strong communication and problem-solving skills, coupled with the ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Foreign Currency Cashier
AL ANSARI EXCHANGE LLC
AJMAN, UNITED ARAB EMIRATES
2021.12 - Current
- Manage buying and selling of foreign currencies for walk-in customers, ensuring compliance with company policies and operational guidelines.
- Monitor market currency rates, set competitive buying/selling rates and analyze trends using online tools to maximize profit and minimize risk.
- Forecast daily currency requirements, manage excess positions, and coordinate with Head Office or other branches to optimize liquidity and profitability.
- Formulated strategies based on market conditions, ensuring adherence to AML and compliance policies.
- Provide accurate currency information to customers via calls and in-person interactions.
- Assisted customers with inquiries, concerns and product information.
- Coordinated with customers to gather necessary documentation for transactions.
- Processed invoices for currency transactions, verified billing accuracy, and maintained financial records for audits.
- Supported documentation and record keeping by providing transaction details and complying with internal circulars.
- Answered all incoming calls to provide currency rates and relevant information to callers.
- Provided friendly and professional customer services in person or by phone.
Administrator/Receptionist
United Bank of Pakistan
Hangu, Pakistan
2021.03 - 2021.09
- Assisting customers in filling out forms like deposit or withdrawal slips, guiding them to the right window and managing client queues.
- Greet visitors and deliver exceptional customer service assistance.
- Process documentation and prepare reports relating to admin activities.
- Answering phone calls, making client reminder calls for loans and performing routine office duties as assigned by branch officers.
- Provide friendly and professional customer service in person or by phone.
Internship trainer
Bank Al Falah
Islamabad, Pakistan
2020.10 - 2021.01
- Resolved complex client issues, delivering exceptional customer service.
- Delivered excellent customer service, ensuring repeat business.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Improved bank's reputation with excellent customer service.
- Answered phone calls promptly, providing excellent customer service.
- Conducted regular reviews and revisions to training content for continuous improvement.
Education
Bachelor of Arts - GENERAL
Allama Iqbal Open University
Islamabad, Pakistan 2019.03 - 2021.06
Skills
- Fast Learner
- Pressure handling
- Team Work and Collaboration
- Excellent in verbal and written communication skills
- Problem Solving
- Multi-tasking Abilities
( English, Urdu, Pashto )
Languages
English
Fluent
Urdu
Native
Pashto
Native
Arabic
Beginner
Timeline
Foreign Currency Cashier
AL ANSARI EXCHANGE LLC
2021.12 - Current
Administrator/Receptionist
United Bank of Pakistan
2021.03 - 2021.09
Internship trainer
Bank Al Falah
2020.10 - 2021.01
Bachelor of Arts - GENERAL
Allama Iqbal Open University
2019.03 - 2021.06