Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MINU JOSEPH

MINU JOSEPH

DUBAI,UAE

Summary

Accomplished professional with extensive expertise in client satisfaction management, key account management, and project leadership. Demonstrates a proactive attitude and a deep understanding of industry regulations and compliance awareness. Skilled in client complaint management, client portfolio development, and technical sales support. Adept at leveraging CRM systems to enhance client relationships and drive business growth. Committed to maintaining high standards of service while pursuing opportunities for career advancement within the industry.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work History

Client relationship manager

MASTER SYSTEMS LLC
Dubai, UAE
01.2024 - Current
  • Drafted comprehensive reports to track client behavioural trends.
  • Improved retention rates by implementing personalised service strategies.
  • Conducted quarterly reviews, improving service delivery standards.
  • Fostered client loyalty by maintaining regular contact, addressing concerns promptly.
  • Coordinated interdepartmental efforts, ensuring seamless service delivery.
  • Managed complex client portfolios to ensure customer satisfaction.

Team leader

MASTER SYSTEMS LLC
DUBAI, UAE
01.2022 - 12.2023
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Conducted regular performance reviews to identify areas of improvement for each team member.
  • Streamlined workflow for a more efficient process.
  • Improved customer satisfaction through close collaboration with the team.
  • Resolved conflicts effectively, promoting harmony within the workforce.
  • Developed strategies for improved performance level across the team.
  • Reduced staff turnover with an effective motivation strategy.
  • Increased team cohesion by implementing regular feedback sessions.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Led and managed administrative staff to maintain smooth daily operations.

SALES ENGINEER

MASTER SYSTEMS LLC
DUBAI, UAE
02.2016 - 12.2021
  • Coordinated successful trade shows and exhibitions to promote product range.
  • Collaborated extensively with cross-functional teams, facilitating smooth workflow processes.
  • Managed a portfolio of accounts, effectively balancing competing demands whilst maintaining service quality standards.
  • Developed comprehensive technical proposals for client approval.
  • Developed long-term strategies that addressed both immediate and future sales goals of the organisation.
  • Streamlined internal communication via creation of efficient reporting systems.

Education

Bachelor of Engineering - ELECTRICAL AND ELECTRONICS ENGINEERING

ANNA UNIVERSITY
INDIA
08.2009 - 03.2013

Master of Engineering - POWER ELECTRONICS

ST.JOSEPH'S COLLEGE OF ENGINEERING AND TECHNOLOGY
INDIA
08.2013 - 12.2015

Skills

  • Knowledge of crm systems
  • Client satisfaction management
  • Proactive attitude
  • Understanding of industry regulations
  • Compliance awareness
  • Client complaint management
  • Project leadership
  • Client portfolio development
  • Key account management
  • Technical sales support

Languages

English
Proficient (C2)

Timeline

Client relationship manager

MASTER SYSTEMS LLC
01.2024 - Current

Team leader

MASTER SYSTEMS LLC
01.2022 - 12.2023

SALES ENGINEER

MASTER SYSTEMS LLC
02.2016 - 12.2021

Master of Engineering - POWER ELECTRONICS

ST.JOSEPH'S COLLEGE OF ENGINEERING AND TECHNOLOGY
08.2013 - 12.2015

Bachelor of Engineering - ELECTRICAL AND ELECTRONICS ENGINEERING

ANNA UNIVERSITY
08.2009 - 03.2013

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MINU JOSEPH