Mirna Mansour
Dubai,UAE
Summary
Results-driven Collection Officer with knack for resolving complex debt scenarios and building strong client relationships. Skilled in negotiating settlements and recovering high-value debts, leading to improved cash flow and reduced delinquency rates. Known for maintaining high level of professionalism while achieving significant recovery targets.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Collection officer
Agthia Group PJSC (Alain Water )
Dubai, United Arab Emirates
08.2025 - Current
- Implemented tailored repayment schemes for individual debtors, enhancing client satisfaction levels..
- Collaborated with legal team to commence litigation proceedings when necessary.
- Prepared comprehensive reports on collection activity for management review..
- Managed a portfolio of debtors, resulting in improved account status.
- Exceeded collection target goals with assertive communication and negotiation skills.
- Addressed and resolved customer disputes to support favourable collection rates.
Key Account Executive
Agthia PJSC (Alain Water )
Dubai
05.2025 - 08.2025
- Built and maintained strong relationships with key corporate clients, serving as their main point of contact.
- Handled high-value accounts, ensuring tailored solutions to meet business needs.
- Negotiated and closed contracts, driving revenue growth and long-term partnerships.
- Coordinated with internal teams to ensure seamless service delivery and customer satisfaction.
- Identified opportunities for upselling and cross-selling to maximize account potential.
- Securing building access approvals for executives to sell products, and driving growth through strong client relationships and cross-selling opportunities.
Senior Tele-sales & Customer Service
Agthia Group PJSC (Alain Water )
Dubai, UAE
08.2024 - 05.2025
- Responsible to handle all the administrative requirements of the sales office whereby your role involves maintaining an organized, systematic and updated filing system in order to ensure easy accessibility to required data and avail loss of data from the hardware.
- Prepare and type sales team's offer letters, update the sales database system and ensure it is reviewed and properly checked before handing it for signature.
- Compose letters, memos, faxes and other mail on behalf of the Director of Sales and other executives.
- Maintain a prompt and accurate follow up and trace system for all correspondences.
- Handle all incoming calls and guest's inquiries in the absence of the sales team and channel to the concerned if the inquiry requires immediate action.
- Ensure that the sales month end report is accomplished and submitted on time.
- Ensure that all correspondence and offers related to the sales team goes out within maximum of 24 hours.
- Communicate well at all levels dealing with the various administrative demands placed by the pressurized working environment.
- Ensure that all equipment is in proper working order and cultivate care for all equipment used.
- Got Promoted to Key Account Executive.
- Resolved problems, improved operations and provided exceptional service.
Chat Support
Lyft Egypt
Alexandria
09.2023 - 03.2024
- Handle all the messages from different channels through chat.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
- Collaborated with team members to share knowledge and improve overall performance in chat support operations.
Billing and Technical Support - AT&T Account
Sutherland
Alexandria
12.2022 - 09.2023
- Handle customer technical support cases through phone and email submission.
- Solve all the complaints and finalize different requests.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer service chats support
Menus
Alexandria
03.2022 - 12.2022
- Excellent communication skills, both verbal and written.
- Answer or make outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.
- Answer customers' inquiries via Chat, Email, and social media.
Caller Agent
GIS for Medical Equipment
Alexandria
02.2021 - 03.2022
- Conduct outbound product sales phone calls to generate revenue and concentrate on upselling possibilities.
- Obtain orders and establish new accounts by planning and organizing daily work schedules to call on existing or potential.
- Consulted with professionals to assess business needs and facilitate smooth onboarding process.
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
Education
Bachelor Degree - Agricultural Engineer
Faculty of Agriculture
Alexandria Egypt 10.2018 - 07.2023
Skills
- CRM management
- Microsoft Office Suite
- Business Correspondence
- Sales and Marketing
- Problem-solving
- Customer service
- Decision-making
- Call Center Software
- Sales strategy development
- Customer care experience
- Financial literacy
- Debt collection regulations knowledge
- Record keeping accuracy
Languages
Arabic
Native
English
Fluent
Italian
Upper intermediate
Certification
Driving License
Timeline
Collection officer
Agthia Group PJSC (Alain Water )
08.2025 - Current
Key Account Executive
Agthia PJSC (Alain Water )
05.2025 - 08.2025
Senior Tele-sales & Customer Service
Agthia Group PJSC (Alain Water )
08.2024 - 05.2025
Chat Support
Lyft Egypt
09.2023 - 03.2024
Billing and Technical Support - AT&T Account
Sutherland
12.2022 - 09.2023
Customer service chats support
Menus
03.2022 - 12.2022
Caller Agent
GIS for Medical Equipment
02.2021 - 03.2022
Bachelor Degree - Agricultural Engineer
Faculty of Agriculture
10.2018 - 07.2023