AHMREEN MUGHAL
DUBAI,DUBAI
Summary
Responsible individual brings strong decision-making and relationship management skills to opportunities in debt collection and administration. Offers good attention to detail and conflict-resolution abilities for reliable credit control. Motivated student with excellent communication, influence and negotiation abilities seeks role in debt management. Outstanding numeracy and literacy skills for accurate, reliable calculations and reporting. Autonomous and driven to achieve set targets.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Collection Officer
V E T O ROAD CONTRACTING LLC
DUBAI, UAE
11.2020 - Current
- Reduced risk of non-payment, employing negotiate maximally effective payment plans.
- Successfully collected overdue accounts, exceeding department targets
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
- Resolved complex collection cases, liaising with debt collection agencies and local courts to foster positive outcome.
- Performed collection of overdue debts, reconciling high-volume account queries.
- Performed customer credit checks and advised on credit limit adjustments.
Bank Teller
JS BANK
MUZAFFARABAD, PAKISTAN
07.2012 - 10.2019
- Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices.
- Oversaw all transactional services, including bank deposits, monetary withdrawals, financial transfers,
- Removed mutilated currency from circulation.
- Explained bank services, financial products and applicable fees to customers.
- Identified and reported suspicious behaviour to security personnel as appropriate.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided customer records on demand, including account statements and copies of checks.
- Completed special procedures for customers such as ordering new cheques, stopping payments or investigating identity theft.
- Turned in excess cash to maintain drawer security.
Education
Master of Arts - POLITICAL SCIENCE
02.2005 - 03.2008
Skills
- Collection progress reporting
- Bad debt recovery
- Collections processes and practices
- Debtors ledger management
- Inbound and outbound calls
- CRM systems experience
- Payment plan negotiation
- Payment processing
- Persuasion techniques
- Locations expertise
- Debtor management systems
- Dispute management
- Account reconciliations
- Customer credit checks
- Credit management evaluation
- Sales ledger control
Languages
English
Elementary
Hindi
Upper intermediate
Urdu
Advanced
Timeline
Collection Officer - V E T O ROAD CONTRACTING LLC
11.2020 - Current
Bank Teller - JS BANK
07.2012 - 10.2019
THE UNIVERSITY OF AZAD JAMMY & KASHMIR - Master of Arts, POLITICAL SCIENCE
02.2005 - 03.2008
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