Misba Shaikh
Sharjah,United Arab Emirates
Summary
Experienced professional in Sales, Customer Service, and Accounts Receivable with strong skills in customer management, invoicing, collections, and credit control. Known for accuracy, communication, and achieving sales and collection targets while maintaining excellent client relationships.
Overview
17
17
years of professional experience
4015
4015
years of post-secondary education
Work history
Accounts Receivable
Transmed Overseas
Dubai
2023.10 - 2026.02
- Expertly managed invoice creation and issuance, guaranteeing prompt delivery and compliance with corporate standards.
- Efficiently processed client payments, including cash, checks, and electronic transfers, with meticulous record-keeping and reconciliation.
- Conducted thorough accounts reconciliation to maintain financial accuracy and address discrepancies.
- Delivered exceptional customer service, resolving accounts receivable inquiries and disputes with a focus on customer satisfaction.
- Executed credit control measures, proactively followed up on overdue payments, and negotiated payment plans to enhance client satisfaction.
- Maintained detailed records of accounts receivable, analyzing data and generating actionable metrics for strategic management review.
- Drove process optimization, enhancing invoicing and collection procedures and fortifying the accounts receivable operations.
Sales Executive → Credit Controller
Gym Nation
Dubai
2020.10 - 2023.09
- Handled membership sales for one year, consistently achieving and exceeding monthly sales targets
- Recognized as a top-performing sales executive for revenue generation and customer conversion
- Promoted to Credit Controller based on strong performance, reliability, and financial accuracy
- Expertly managed branch cash and card transactions, streamlining invoice and receipt payment processing.
- Streamlined invoice management, ensuring the accurate and prompt delivery of invoices to clients.
- Excelled in complaint and dispute resolution, achieving high customer satisfaction through strategic communication.
- Fostered robust client relationships through organization, resolution of issues concerning account status.
- Attained monthly performance targets consistently via strategic process enhancements and diligent account management.
- Recognized as the 'Credit Controller of the Year' due to dedication to maximizing performance and dedication to financial excellence.
Senior collections associate
Stanquad
Dubai
2020.01 - 2020.10
- Collections Leadership: Spearheaded the collections process for high-value portfolios, achieving timely debt recovery.
- Strategic Collections: Crafted and implemented effective collection strategies, optimizing contact through calls, emails, and online channels.
- Team Development: Directed and mentored collections staff, enhancing team capabilities and meeting department objectives.
- Process Optimization: Drove collections efficiency by integrating process enhancements and adopting cutting-edge automation tools.
Senior collections associate
First Source Advantage
2016.09 - 2019.12
- Handled American Express (AMEX) customer collections, ensuring timely recovery of outstanding payments
- Followed up on delinquent AMEX accounts while maintaining compliance with payment policies
- Managed cashless/card-based collections and ensured accurate posting and reconciliation
- Resolved billing disputes and payment discrepancies through effective customer communication
- Maintained accurate records of aging, collections status, and follow-ups
- Working on the target assigned by the client and make sure to achieve it, ensuring 100% compliance, achieving monthly targets as set by the organization, maintaining high end peak levels of 'Customer Experience' whilst helping creditors pay off charged-off debts.
Senior collections associate
First Source Solutions
2012.11 - 2015.12
- Handled American Express (AMEX) customer collections, ensuring timely recovery of outstanding payments
- Followed up on delinquent AMEX accounts while maintaining compliance with payment policies
- Managed cashless/card-based collections and ensured accurate posting and reconciliation
- Resolved billing disputes and payment discrepancies through effective customer communication
- Maintained accurate records of aging, collections status, and follow-ups
- Working on the target assigned by the client and make sure to achieve it, ensuring 100% compliance, achieving monthly targets as set by the organization, maintaining high end peak levels of 'Customer Experience' whilst helping creditors pay off charged-off debts.
Customer Care Executive
Ocwen
Mumbai
2011.10 - 2012.05
- Managed mortgage payment collections, following up with clients to ensure timely payments
- Maintained accurate client account records and reconciled outstanding balances
- Handled delinquent accounts and implemented collection strategies to minimize overdue payments
- Resolved customer queries and disputes regarding mortgage accountsMortgage Collections and customer service to customers, 100% quality of customer service to collections.
Senior Associate
Intelenet
Mumbai
2009.08 - 2011.10
- Provided customer support for Barclays clients, resolving queries and complaints promptly
- Conducted upselling and cross-selling of products and services, consistently exceeding monthly targets
- Maintained accurate records of customer interactions and transactions
- Built strong relationships with clients, ensuring a high level of customer satisfaction
- Collaborated with team members to streamline processes and improve service efficiency
Education
Bachelor of Arts -
Chhatrapati Shahu Ji Maharaj University
MumbaiHigh School Diploma - Economics
Chhatrapati Shahu Ji Maharaj University
MumbaiHigh School Diploma - Arts
Delhi University
IndiaSkills
- Target Achievement
- Time Management
- Organizational Skills
- Sales Coordination
- Target Achievement
- Revenue Collection
- Customer Relationship Management
- Client Communication
- Complaint Handling
- ERP Systems
- JD Edwards (JDE)
- Oracle Financials
- MS Excel (VLOOKUP, Pivot Tables)
- MS Office Suite
- Data Analysis
- Reporting & MIS
LANGUAGES
English
Urdu
Affiliations
- Fitness & wellness
- Time management & routine building
CONTACTS
- 0586659892
- Misba@gmail.com
- 503 aapka building, Sharjah, uae 500003, Sharjah, 000, United Arab Emirates
DRIVING LICENSE
- UAE driving license
Timeline
Accounts Receivable
Transmed Overseas
2023.10 - 2026.02
Sales Executive → Credit Controller
Gym Nation
2020.10 - 2023.09
Senior collections associate
Stanquad
2020.01 - 2020.10
Senior collections associate
First Source Advantage
2016.09 - 2019.12
Senior collections associate
First Source Solutions
2012.11 - 2015.12
Customer Care Executive
Ocwen
2011.10 - 2012.05
Senior Associate
Intelenet
2009.08 - 2011.10
High School Diploma - Economics
Chhatrapati Shahu Ji Maharaj University
Bachelor of Arts -
Chhatrapati Shahu Ji Maharaj University
High School Diploma - Arts
Delhi University