MISREAH KAMSA
Ras Al Khaimah,UAE
Summary
Positive Customer Service Specialist skilled in resolving customer issues and enhancing satisfaction. Created streamlined processes that improved response time and customer loyalty. Known for fostering positive customer relationships and delivering exceptional support.
Offering exceptional communication and problem-solving skills, combined with strong ability to build rapport with customers. Knowledgeable about handling customer inquiries, resolving issues, and maintaining positive customer relationships. Ready to use and develop skills in communication, problem-solving, and relationship-building in Receptionist/Admin/Sales role.
Overview
10
10
years of professional experience
Work history
Front desk receptionist
Ras al-Khaimah Hotel
Khuzam ras alkhaimah , United Arab Emirates
2025.01 - Current
- Streamlined communication between different departments through efficient message handling.
- Maintained updated records of visitors' logs daily, ensuring accuracy in data entry..
- Managed courier services efficiently, ensuring timely dispatch and receipt of parcels.
- Greeted guests warmly upon arrival, creating a positive first impression of the organisation..
- Handled customer complaints professionally, ensuring satisfactory resolution.
- Handled office petty cash and maintained flawless records.
- Organised travel arrangements for senior executives, facilitating seamless business trips.
Secretary
Tameer Engineering Consultant
Nakheel Ras khaimah, United Arab Emirates
2024.07 - 2025.01
- Provided administrative support for projects; project completion rates improved significantly as a result.
- Fostered a welcoming environment for visitors which improved public relations image of the company.
- Improved client relationships through professional telephone etiquette.
- Scanned and uploaded documents into digital filing system.
- Operated multi-line phone systems, handling high volume of calls daily.
Administrative assistant
Al Diqa Real Estate
Sharjah, United Arab Emirates
2021.05 - 2023.04
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Interacted professionally with clients providing excellent service at all times.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
Sales executive
precious corner branded perfumes & Sunglasses
Muwaileh Sharjah , United Arab Embassy
2018.07 - 2021.04
- Identified new business opportunities that enhanced growth potential of the company.
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
- Championed cross-selling initiatives to maximise sales volume and profit margins.
- Conducted comprehensive market research for identification of emerging trends in consumer behaviour, contributing towards strategic planning process accordingly.
- Established strong relationships with key industry players to expand business reach.
Supervisor
Bahar60 Restaurant
Ras alkhaima , United Arab Emirates
2016.04 - 2018.04
- Ensured smooth operations with regular maintenance checks.
- Improved team efficiency by implementing new scheduling practices.
- Reduced workplace conflicts through effective communication and negotiation skills.
Education
Bachelor of Secondary Education - Major in English
University of Mindanao
Kabacan north Cotabato2010
Skills
- Client satisfaction monitoring
- Multi-Line telephone systems knowledge
- Knowledge of administrative procedures
- Flexibility in scheduling
- Experience with cash handling
- Communication proficiency
- Email handling competence
- Language proficiency
- Billing processing
- Guest relations
- Basic first aid
- Initiative taking
- Customer Service
- Data Entry
- Multitasking proficiency
- Reservations systems knowledge
- Inventory control basics
- Meeting room preparation
Languages
English-Arabic fluently
Proficient
C2
Timeline
Front desk receptionist
Ras al-Khaimah Hotel
2025.01 - Current
Secretary
Tameer Engineering Consultant
2024.07 - 2025.01
Administrative assistant
Al Diqa Real Estate
2021.05 - 2023.04
Sales executive
precious corner branded perfumes & Sunglasses
2018.07 - 2021.04
Supervisor
Bahar60 Restaurant
2016.04 - 2018.04
Bachelor of Secondary Education - Major in English
University of Mindanao