Mohamed Kamal Saad Helal
Service Advisor(mechanical Engineer)
Ras Alkhaima
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Service Advisor
Al Tayer Motors, Jaguar/Land Rover
Ras Alkhaima
2019.05 - Current
︎ Al Tayer Motors
Service Advisor (Mechanical )
Jaguar/Land Rover, Ford/Lincoln From 5/2019-Present
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Documented problems and corrective actions to maintain records.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested additional services to customers in order to meet upsell goals.
Service Advisor
Jaguar/Land Rover
Ras Alkhaima
2018.10 - 2019.05
Al Tayer Motors
Service Advisor (Body shop )
Jaguar/Land Rover, Ford/Lincoln From 10/2018-5/2019
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
Service Advisor
Hyundai, Modern Motors Egypt
Mazda
2016.12 - 2018.02
Ghabbour Egypt Auto
Service Advisor (Body shop)
Hyundai, Mazda From 12/2016- 2/2018
Workshop engineer com Team Leader
Changan
Cairo
2014.06 - 2016.11
Modern Motors Egypt
Workshop engineer com Team Leader (Body shop)
Nissan, Suzuki and Changan From 6/2014 to 11/2016
Sales Engineer
Arab Misr insurance company, AMIG
2012.01 - 2014.11
Education
B.Sc. - Mechanical Engineering
Ain-Shams University
EGYPT 2007.09 - 2012.04
License Without Type Rate - Aircraft Mechanical Engineer
EGYPT Air Technical Training Center-Cairo
Egypt 2011.05 - 2012.01
Skills
Computer Skillsundefined
Accomplishments
- ON Job Training (ONJ) in Cairo international airport from May 2014 till Oct
- 2015
- Certified Service Advisor from Hyundai Training
- Program for estimating car Repair (Auda tex)
- Tires training course from Yokohama
- Warranty training course for Hyundai , Mazda ,Geely and Cheery
- Customer Experience and CVP 4.0 for Aftersales from ford
- Professional Service Advisor A - Building Customer Relationships & Service Department Sales from ford
- Foundation Technical and Parts Product Knowledge e-Learning from ford
Course in Programming and Operation of Numerical Control Machines CNC from the Ministry Of Trade and Industry (ITC)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Service Advisor
Al Tayer Motors, Jaguar/Land Rover
2019.05 - Current
Service Advisor
Jaguar/Land Rover
2018.10 - 2019.05
Service Advisor
Hyundai, Modern Motors Egypt
2016.12 - 2018.02
Workshop engineer com Team Leader
Changan
2014.06 - 2016.11
Sales Engineer
Arab Misr insurance company, AMIG
2012.01 - 2014.11
License Without Type Rate - Aircraft Mechanical Engineer
EGYPT Air Technical Training Center-Cairo
2011.05 - 2012.01
B.Sc. - Mechanical Engineering
Ain-Shams University
2007.09 - 2012.04
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