MOHAMMAD RIAZ

• Responsible for maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
• Configured and tested Windows Server operating systems with roles features.
• Administer and support core Microsoft Office365, BC Dynamics, Hyper-V, Cisco, and VMware technologies
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
• Tested software remotely and onsite for server sets to maintain operational readiness.
• Identified and immediately resolved issues with network devices.
• Assisted IT staff on troubleshooting issues and closing calls.
• Monitored system performance and responded to alerts.
• Recommended development of plans for systems development and operations.
• Implemented network security measures to minimize data loss.
• Planned annual budgets to fund IT projects and control spending.
• Introduced management tools to create and manage virtual server computing environment.
• Planned and implemented upgrades to system hardware and software.
• Monitored networks and network devices to resolve technical problems quickly.
• Implemented, developed and tested installation and update of file servers, print servers and application servers.
• Implemented and maintained virtual private networks.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Designed and evaluated WAN and LAN connectivity technologies.
• Maximized system availability through development and testing of contingency plans.
• Diagnosed and executed resolution for network and server issues.

Implementation, Configuration, Monitoring, Management,

Maintenance, Improvement, and troubleshooting of:

• Windows Physical & Virtual Servers
• VMWARE
• Azure Environment
• Office365
• Networking Devices
• VPN, Firewall, and Network Security
• User and Application issues.
• Database and Backup/Restore operations.
• L1 and L2 User and Application support
• Identified and immediately resolved issues with network devices.
• Maintained applications to keep software current with necessary software updates and upgrades.
• Assisted IT staff on troubleshooting issues and closing calls.
• Monitored system performance and responded to alerts.
• Implemented network security measures to minimize data loss.
• Planned annual budgets to fund IT projects and control spending.
• Recorded Problems and resolution details in Remedy ticketing system
• Introduced management tools to create and manage virtual server computing environment.
• Followed all company policies and procedures to deliver quality work.

• Result Areas
• Overseeing administration of Windows 2003/ 2008, Hyper-V, DHCP, DNS, Active Directory, WINS Server, Citrix Server, Proxy Server, Blackberry Server and Terminal Server
• Managing installation of:
• Domino 8.5 server, Lotus Traveler and Trend Scan mail server
• Citrix Server, client and configuring with application
• Blackberry Enterprise Server 5.3 & BES 10.2 System
• Lotus client 8.5 and user ID configuration; IIS Server, FTP Server
• Applications like INSTA HMS, Navision, Oracle Web Applications, SQL Server 2005
• Nortel IP Phone Configuration
• Cisco 877 in Remote Side
• Disaster Recovery Server for Live Database & Application Servers
• Accountable for:
• Managing internet access to users by using Web proxy console
• Installing VPN client and configuration, creating Incoming connection and Dialup connection
• Enabling remote users to access corporate LAN with VPN connectivity
• Accountable for handling administration of:
• Remote Administration using terminal service, VNC and PCAnywhere
• Sonic wall CDP and A tempo Application to have continues user backup in network by given Path
• Internet access for users using Firewall (i.e. FortiGate 200B)
• Provisioned new software and hardware for use, following established security policies

• Handled the administration of Windows 2000 & 2003 DHCP, DNS, Active directory, WINS Server and Terminal Server
• Led successful installation of:
• Microsoft Exchange and Creating Mailboxes
• VPN client, Incoming connection and configuration of different peripheral and their device drivers
• Applications like oracle web applications, Oracle discoverer, SQL server, etc
• Involved in implementing RAID 1 and RAID 5 on Windows servers such as domain controllers and file servers