Summary
Overview
Work History
Education
Skills
Certification
Languages
Linkedinprofile
Personal Information
Projects
Visa
Timeline
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Naqeeb Ullah

Naqeeb Ullah

Dubai

Summary

Accomplished Senior System Administrator with a proven track record at Albatha Holding LLC, specializing in Office 365 Administration and IT Service Management. Skilled in enhancing system reliability and security through successful Office 365 migrations and ManageEngine ITSM implementations. Recognized for exceptional problem-solving abilities and fostering collaboration, resulting in significant improvements in service delivery and operational efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior System Administrator

Albatha Holding LLC(Albatha Group)
01.2023 - Current
  • Provide L2 and L3 support for all business-critical applications and management systems, ensuring system reliability and issue resolution within SLAs
  • Administered and supported Office 365, including L2 and L3 escalations, Exchange Online, Teams, SharePoint, and other business applications
  • Responsible for the uptime and support of all business and management applications
  • Conduct preventive maintenance for servers and domain controllers to ensure optimal performance
  • Manage Active Directory, including user provisioning, DNS configuration, Group Policy management, and regular AD cleanup tasks
  • Perform domain promotion and demotion as required, ensuring efficient management of domain resources and structures
  • Create and configure Active Directory Domain Controllers (ADC) and Read-Only Domain Controllers (RODC) to enhance network reliability and security
  • Maintain and optimize Hyper-V virtualization infrastructure; manage the onboarding and offboarding of new virtual machines based on business requirements
  • Perform regular system backups, monitor backup processes, and conduct restoration tests to ensure data integrity
  • Document end-user access and review daily, monthly, and quarterly reports on system usage and performance
  • Investigate incidents to determine root causes, implement solutions to prevent recurrence, and log issues as problem tickets
  • Manage domain onboarding and new domain procurement, ensuring seamless integration with existing systems
  • Led Office 365 migrations for new domains, facilitating smooth transitions with minimal disruptions
  • Handle procurement and management of New Domains, SSL certificates and web hosting services for operating entities
  • Onboard new business vendors, ensuring compliance with security policies and proper system integration
  • Create Standard Operating Procedures (SOPs) for various platforms to standardize processes and improve operational efficiency
  • Prepare for internal and external audits, ensuring compliance with organizational policies and regulatory requirements
  • Oversee the build and upgrade of management applications to enhance functionality and performance
  • Train all newly joined L1 and L2 engineers on operations and platforms, equipping them with the necessary skills for effective support and service delivery
  • Implemented ManageEngine ITSM to streamline IT service management, improving ticket handling, incident management, and overall service delivery
  • Established service desk solutions for all business units, enhancing incident tracking and resolution efficiency
  • Implemented the Contract Module to streamline vendor management and contract tracking
  • Led the implementation of the Change Module, standardizing change management processes across the organization
  • Managed asset management processes for all operating companies, ensuring effective tracking and utilization of IT resources
  • Trained all IT representatives on ManageEngine modules, enhancing team capabilities and knowledge
  • Deployed Keeper Password Management for the organization, ensuring secure password storage and streamlined access for users
  • Led successful Office 365 tenant-to-tenant migrations for multiple domains, ensuring minimal downtime and data integrity
  • Continued support and administration for previously implemented projects, ensuring ongoing functionality and performance improvements

Office 365 Administrator

Albatha Holding LLC(Albatha Group)
01.2020 - 01.2023
  • Administered and supported Office 365 environment for 4,500 users, managing mailboxes, licenses, and security settings
  • Managed user accounts, permissions, and Group Policies in Active Directory, ensuring secure and efficient access control
  • Automated administrative tasks using PowerShell scripts
  • Provided Tier 1 and Tier 2 technical support for Office 365 apps, servers, and business applications, resolving user issues within SLAs
  • Managed and maintained Hyper-V virtualization infrastructure, optimizing resource allocation and system performance
  • Supported Exchange Online, Microsoft Teams, OneDrive, and SharePoint
  • Performed regular system backups, monitored processes, and conducted restoration tests to ensure data integrity
  • Administered Windows Server infrastructure, handling patch management, performance tuning, and system availability
  • Documented end-user access and generated daily, monthly, and quarterly usage reports for management
  • Trained end-users on Office 365 and business applications, improving adoption and productivity
  • Implemented Proofpoint email security for 4500 users, improving email protection and reducing phishing incidents
  • Deployed CyberArk for managing privileged user and vendor access
  • Led the rollout of Multi-Factor Authentication (MFA) and Modern Authentication for all users, increasing security across the organization
  • Spearheaded the company-wide adoption of Microsoft Teams, enabling improved collaboration and communication
  • Implemented ManageEngine AD Audit Plus for real-time Active Directory monitoring, improving security and compliance
  • Monitored Sophos compliance alerts for all endpoints and escalated issues when necessary
  • Deployed ManageEngine AD Password Self-Service Portal, empowering users to manage password resets and reducing helpdesk workload

Jr. Office 365 Administrator

Albatha Holding LLC(Albatha Group)
01.2017 - 01.2020
  • Administered and supported Office 365 environment for 4,500 users, managing mailboxes, licenses, and security settings
  • Managed user accounts, permissions, and Group Policies in Active Directory for efficient access control and system security
  • Automated administrative tasks using PowerShell scripts to streamline processes, reducing manual workload and errors
  • Provided Tier 1 and Tier 2 technical support for Office 365 apps, servers, and business applications, resolving user tickets within SLAs
  • Managed and maintained Hyper-V virtualization infrastructure, ensuring efficient resource allocation and system performance
  • Performed regular system backups, monitored backup processes, and conducted restoration tests to maintain data integrity
  • Administered Windows Server infrastructure, ensuring system availability, timely patch management, and performance tuning
  • Documented end-user access and usage of systems, generating and delivering daily, monthly, and quarterly reports to management
  • Trained end-users on Office 365 applications and business systems, improving productivity and system adoption

Jr.System Administrator

International Beverage & Filling Industries LLC (Albatha Group)
01.2013 - 01.2017
  • Monitor system performance and troubleshoot any issues that arise
  • Install and configure hardware and software components to ensure usability
  • Configure user accounts, permissions, and passwords in Active directory domain controller
  • Manage Office 365 Users
  • Respond to user inquiries and provide technical support for Office 365 Mailbox, Onedrive, Teams, Sharepoint
  • Manage file server and its permissions
  • Manage and monitor CCTV and its backup
  • Perform regular server backups and data recovery operations
  • Maintain system documentation and inventory for all users
  • Install and configure Windows PCs and HHT devices
  • Develop and implement system security policies
  • Manage business applications Xnapp daily operation for all sales Van

Education

Computer Engineering Diploma -

Directorate General of Technical Education & Manpower Govt Khyber Pakhtunkhwa
Pakistan

Bachelor Degree -

University of Balochistan
Pakistan

Skills

  • Office 365 Administration
  • Server Infrastructure
  • Cloud Solutions
  • IT Service Management (ITSM)
  • Project Management
  • Email and Communication Systems
  • Security Features
  • Customer Support & Collaboration
  • Problem-Solving
  • Interpersonal Skills

Certification

  • Microsoft 365 Certified Security, Compliance, and Identity Fundamentals (Sc-900)
  • Microsoft Certified Azure Fundamentals (AZ-900)
  • Microsoft 365 Mobility and Security (MS-101)
  • Microsoft 365 Security Administration (MS-100)
  • Windows Server 2008 Active Directory, Configuring (640)
  • Windows Server 2008 Network Infrastructure, Configuring (642)
  • Windows Server 2008, Server Administrator (646)
  • Microsoft certified Solution Expert Training (MECP0002867)
  • Enabling and managing Office 365 Training
  • ITIL Training
  • Cisco Certified Network Associate Training
  • Fundamentals of computers
  • Manage Engine Service Desk Associate Certified
  • Worldwide changes to Microsoft 365 and Teams licensing as of April 2024 Training

Languages

English
Urdu
Pashto

Linkedinprofile

LinkedIn Profile

Personal Information

  • Title: Senior System Administrator
  • Date of Birth: 07/01/92
  • Nationality: Pakistani

Projects

Office 365 Tenant to Tenant Migration Windows Server/Office 365 Centralization for All Operating Companies Within the Groups Proofpoint Implementation for 4,000 Users CyberArk Implementation for Privileged Users and Vendor Access Multi-Factor Authentication and Modern Authentication Rollout for All Users Microsoft Teams Rollout for All Users ManageEngine AD Audit Plus Implementation ManageEngine AD Password Self-Service Portal Implementation Keeper Password Management Implementation Office 365 Tenant to Tenant Migration for Various Domains ITSM (ManageEngine) Implementation

Visa

Valid UAE residence visa

Timeline

Senior System Administrator

Albatha Holding LLC(Albatha Group)
01.2023 - Current

Office 365 Administrator

Albatha Holding LLC(Albatha Group)
01.2020 - 01.2023

Jr. Office 365 Administrator

Albatha Holding LLC(Albatha Group)
01.2017 - 01.2020

Jr.System Administrator

International Beverage & Filling Industries LLC (Albatha Group)
01.2013 - 01.2017

Computer Engineering Diploma -

Directorate General of Technical Education & Manpower Govt Khyber Pakhtunkhwa

Bachelor Degree -

University of Balochistan

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Naqeeb Ullah